Job Title: COMSEC Tier 2 Technical Support Desk Technician
Location: Sierra Vista, AZ
Reports to: Program Manager
*Contingent on award*
Company Overview
Advanced IT Concepts (AITC) is a rapidly growing engineering and technology services company specializing in systems engineering and integration, test and training systems support, range instrumentation and modernization, enterprise IT services, and mission-focused professional services. We support Department of Defense and federal government customers with expertise in live-fire and training range systems, network and communications infrastructure, systems lifecycle engineering, audiovisual and simulation systems, cybersecurity, program and project management, and global field service and sustainment. Our team provides end-to-end solutions spanning system design, integration, deployment, sustainment, and lifecycle modernization to ensure mission readiness for complex training and operational environments.
Advanced IT is an ISO 9001:2015 certified organization, operating under a disciplined quality management framework that ensures consistent delivery, continuous improvement, and customer satisfaction. All employees are trained in and required to adhere to Advanced IT’s established quality standards, policies, and procedures to ensure reliable, compliant, and high-quality performance across all programs and projects.
Provides Tier 2 technical support for Communications Security (COMSEC) operations, with an emphasis on intermediate support of ACES and Simple Key Loader (SKL) equipment in support of COMSEC tasks. This role troubleshoots, configures, documents, and sustains COMSEC-related systems and associated planning tools in accordance with Government procedures and applicable security requirements.
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Provide Tier 2 help desk support for COMSEC-related incidents, requests, and troubleshooting, including analysis, resolution, and documented corrective actions.
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Perform intermediate-level technical support for ACES and SKL equipment in support of Section 3.6 tasks.
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Support operation, configuration, troubleshooting, and sustainment of additional ACES/SKL components, fill devices, and associated Mission Planner systems as required.
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Coordinate with Government personnel and contractor teammates to triage issues, determine root cause, and escalate to Tier 3/engineering/vendor support when appropriate.
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Maintain accurate ticketing, maintenance logs, and status reporting; ensure work is documented in accordance with Government processes and security requirements.
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Assist with inventory accountability and serviceability checks for COMSEC equipment and related peripherals, as directed.
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Support end-user guidance and technical assistance on approved procedures for equipment setup, operation, and troubleshooting.
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Participate in proficiency activities and recurring sustainment actions to ensure continued readiness and compliance.
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Intermediate working knowledge of ACES and SKL equipment sufficient to execute tasks.
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Top Secret Clearance.
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Demonstrated Tier 2 technical support experience (e.g., troubleshooting, incident resolution, and customer support).
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Ability to learn and apply Government procedures, technical orders, and local operating instructions.
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Strong documentation skills, including accurate ticket updates, maintenance actions, and status reporting.
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Ability to work independently and as part of an integrated Government/contractor team.
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Ability to successfully complete Government-provided ACES/SKL, fill device, and Mission Planner systems training (see Training Requirements).
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Knowledge of Tactical Networking Environment NetOps Toolkit (J-TNT).
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Current industry IT certification(s) such as CompTIA Security+, Network+, or equivalent.
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Prior Field Service Representative (FSR) experience supporting operational users and mission systems.
The Government will provide additional training on ACES, SKL, fill devices, and Mission Planner systems to contractor employees. If a contract employee fails to satisfactorily complete the initial course, one additional class date will be provided; however, the Contractor will be responsible for full cost reimbursement for the additional class date. If the contract employee fails to satisfactorily complete the course the second time, the individual will not meet the technical qualification requirement as an ACES and SKL technician.
Employees will be required to complete a rigorous on-the-job training (OJT) schedule developed by the Government in cooperation with the Contractor to ensure ACES/SKL Technicians remain proficient.
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Must comply with all Government security policies and procedures related to COMSEC equipment, keying material, and controlled information.
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Maintain required access/eligibility/clearance level as specified by the contract and the Government (as applicable).
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Adhere to all applicable handling, accountability, and reporting requirements for COMSEC-related devices and components.
Work is typically performed in a technical support/help desk environment with hands-on interaction with COMSEC devices and associated planning systems. Work hours may include shift coverage or on-call support as required by mission needs and the contract. Occasional travel may be required if specified by the task order.
Compensation
Salary and benefits will be commensurate with experience, expertise, education, and potential. All hired individuals are eligible to participate in a wide range of benefits including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.
Advanced IT provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws and offers equal opportunity for VEVRAA Protected Veterans. Advanced IT, will not discriminate against employees and job applicants who inquire about, discuss, or disclose compensation information.
