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Member Services Manager

Power Wellness -
Rolla, MO

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Employee assistance program
Vision insurance
401(k) matching
Pet insurance

Qualifications

Customer communication
Staff supervision
Serving clients
Writing skills
In-person customer service

Full Job Description

Position Title: Member Services Manager
Location: The Centre Powered by Phelps Health
Type: Full time

Benefits:

Medical, Dental and Vision Insurance
Paid Days Off (ETO)
401(k) Plan with Company Matching
Pet Insurance
Employee Assistance Program
Complimentary Fitness Membership for You and a Member of Your Household

Summary:
We improve life and we’re here to serve. What you do is something special and contributes towards improving health within your community. Join our team of full time and part time staff at The Centre Powered by Phelps Health. Our facility is managed by Power Wellness Management, a company that specializes in managing state-of-the-art medically integrated health and fitness centers. Power Wellness is a medical fitness industry pioneer who improves the lives of clients with a unique and customized approach to medical fitness center development and management. Their turnkey method takes away the stress of the development and management process allowing clients to focus on other areas of their business.
The Member Services Manager is responsible for providing leadership and supervision to the Member Services, Massage, Pro Shop, Childcare and/or Sales departments. They ensure that all departments are delivering an exceptional member experience, while providing the highest level of customer service to members, guests and prospects of the facility.

Essential Duties and Responsibilities:
1. Provide leadership and supervision to supervisors, coordinators and associates in all managed departments.
2. Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services.
3. Assist Center Director with daily center operations and provide leadership in the absence of the Center Director.
4. Maintain knowledge of all events and activities being promoted within the center and assist with all center marketing as it relates to acquiring new memberships, member communication, promotion of ancillary services and retention.
5. Represent and promote the center in the community by attending and hosting events.
6. Provide regular feedback, write and conduct interim and annual performance reviews.
7. Hiring and training associates in all managed departments.
8. Assist with development of department operating and capital budgets annually.
9. Work Manager on Duty shifts as assigned.
10. The ability to be flexible and accommodating as it relates to center hours, work schedules and scheduling appointments for prospects and members.
11. Other duties as assigned.

Qualifications:

Bachelor's degree in business, marketing, hospitality and/or health care related field strongly preferred; however, candidates with substantial customer service, member services and hospitality experience will be considered in Lou of a degree.
Minimum 2 years supervisory experience required.
Minimum 2 years of experience in sales or customer service required.
Excellent sales, marketing, writing, presentation and tracking skills required.
CPR/AED certification required within 90 days of hire (provided by Power Wellness)
Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner.
Ability to multi-task and maintain a controlled and professional demeanor with a high level of organizational skills and efficiency.
Proficient computer skills.

We Improve Life By Delivering Excellence In Health, Fitness & Wellness Management.

Integrity * Excellence * Humanity * Passion * Creativity * Humility

Quick Apply

Refine Your Search

Manager, Card Services jobs

Member Services Manager

Slot Performance and Repair Manager

Breeder Manager

Operational Control Manager

General Supervisor

Shift Manager

Store Manager

Retail Manager

Food Service Manager

Customer Solutions Manager - Maintenance

WMK - Maintenance Manager

Sow Farm Manager

Store Manager/Optician

Food And Beverage Assistant Manager

Operational Excellence Manager

Registered Dietitian Nutritionist/Manager

Shift Manager

General Manager

General Sales Manager

Production Lead

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