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Director and Publisher, University of Hawaii Press (pos # 0089091)
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HOA Community Manager

AA Community
San Jose, CA

Quick Apply

Job Details

Full-time
$150,000 - $160,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Referral program

Qualifications

Vendor relationship building
Business development management
Managing property management teams
Staff supervision
Teamwork
Microsoft Excel
Customer relationship building
Microsoft Outlook
Customer retention
Community management
Team supervision
Professional Community Association Manager (PCAM)
Account development
Managing property portfolios
Administrative experience
Business development experience
Attention to detail
Customer relationship management
Client management
Property management company experience
Sales development
Prospecting
Client retention strategy
Client growth strategy
Community relationship building
Property management
Senior leadership

Full Job Description

PLEASE READ CAREFULLY

-----------------------------------
Position Overview

We are seeking a seasoned and driven HOA Community Manager to join our leadership team. This senior-level role is designed for an accomplished HOA professional who not only excels at managing complex community portfolios but also brings an established book of business — transitioning their existing HOA client relationships to our firm.

The ideal candidate is a polished, people-first leader with deep expertise in homeowner associations, board relations, vendor coordination, and community administration. They bring credibility, strategic thinking, and a track record of exceptional client retention to everything they do.

What Sets This Role Apart

Designation with commensurate compensation and authority
Competitive referral bonus program that rewards your business development efforts and client growth contributions
Supervisory responsibility over Assistant Manager/s
Direct influence on company growth, operations, and service standards

Primary Responsibilities

Portfolio & Client Relationship Management

Manage a diverse portfolio of homeowner associations including planned unit developments, condominiums, townhomes, and apartment communities
Serve as the primary point of contact for Boards of Directors, homeowners, vendors, and internal departments
Identify and pursue new HOA business opportunities, building and expanding our client portfolio through proactive business development
Build and maintain strong, long-term client relationships to drive retention and satisfaction
Guide and advise Boards of Directors in making sound, prudent, ethical, and lawful business decisions
Maintain in-depth knowledge of governing documents, CC&Rs, HOA operating procedures, and California HOA regulations

Meetings & Community Communication

Schedule, prepare for, and facilitate Board and committee meetings (approximately 7–8 meetings monthly)
Attend Board meetings, annual meetings, executive sessions, hearings, and other required meetings per the Management Agreement
Review meeting minutes and ensure proper follow-up on action items, violations, vendor assists, and accounting matters
Prepare and distribute agendas, board packets, election materials, notices, community emails, and homeowner correspondence
Draft memo letters, project notices, violation letters, architectural approval/denial letters, and other association communications
Respond promptly and professionally to all homeowner, resident, and Board inquiries

Maintenance, Work Orders & Vendor Coordination

Oversee and coordinate property maintenance, repairs, inspections, and vendor services to ensure timely resolution
Conduct regular property inspections to identify maintenance, safety, or rule enforcement concerns
Create, track, follow up on, and close work orders to ensure timely completion
Obtain vendor proposals, coordinate bids, and manage project communications and timelines
Manage vendor relationships and ensure performance meets service expectations and deadlines

Violations, Compliance & Architectural Review

Oversee architectural application reviews, rules enforcement, claims administration, and maintenance coordination
Review site inspection findings and determine appropriate response: violation, work order, or vendor assist
Prepare, review, and distribute violation letters with accuracy and proper documentation
Coordinate annual elections in compliance with governing documents and California HOA regulations

Financial & Administrative Responsibilities

Review and approve accounts payable invoices with supporting documentation for Board approval
Assist with budget preparation, reserve projects, and financial reviews with the Board
Collaborate with accounting on homeowner account concerns, collections, delinquencies, and invoice processing
Maintain organized association records, management files, and digital documentation systems
Ensure community fact sheets, records, and company systems are consistently updated and accurate

Leadership & Team Development

Supervise, mentor, and support Community Managers and Assistant Managers
Provide senior-level guidance and serve as an escalation point for complex client situations
Delegate and coordinate workflow efficiently across the team
Promote a collaborative, professional, and high-performance team culture
Partner with leadership on operational improvements, best practices, and service quality initiatives

Required Qualifications

8–10+ years of HOA or property management experience
Demonstrated success in HOA business development, including prospecting, building client relationships, and growing a managed portfolio
Strong client relationship management skills with a track record of retention and satisfaction
Excellent written and verbal communication skills
Exceptional attention to detail, critical thinking, and problem-solving abilities
Proven leadership and team supervision experience, including managing other managers
Ability to manage multiple priorities and deadlines in a fast-paced environment
Intermediate to advanced proficiency in Microsoft Office (Word, Excel, Outlook, Publisher)
Knowledge of California HOA operations, regulations, and governing documents

Preferred Qualifications

Experience with HOA management software platforms
Professional designation (CMCA, AMS, PCAM or equivalent)
Prior experience in a senior or lead management role within a property management company

Pay: $150,000.00 - $160,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: Hybrid remote in San Jose, CA 95126

Quick Apply

Refine Your Search

Manager/director Publisher Development jobs

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