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Branch Manager

First Independence Bank
Minneapolis, MN

Apply Now

Job Details

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

MLO License
Customer communication
Financial sales
Financial services customer support
Confidential information handling
Managing retail teams
Managing sales strategy or development teams
Post-sales issue resolution
Finance industry sales team management experience
Sales team management
Team development
Recruitment and selection
Sales coaching
Initial Contact (sales skills)
Prospecting
Leading team collaboration initiatives
Business development within finance
Client acquisition
Managing projects
Outbound calling
Productivity software
Business operations
Sales leadership
Staffing management
Industry knowledge of retail banking
Staff development

Full Job Description

(MN) Branch Manager

Job Title: Branch Manager Department: Branch

Reports To: Branch Administrator FLSA Status: Exempt

SUMMARY:

Responsible for leading, managing and coaching a team of sales and service professionals to meet and exceed sales goals, ensure the operational excellence of the branch and create a excellent customer experience. The Branch Manager will oversee all branch functions including taking full responsibility for the branch’s performance – both sales and operations. Lead the branch to success by cultivating long-term business and consumer relationships to ensure branch sales growth and customer retention and effectively resolve issues with customers and associates.

RESPONSIBILITIES:

Promote and model the First Independence Bank values. Set clear expectations and measurable outcomes, while coaching and developing the branch team. Observe the branch team from the perspective of the customer, and coach on the proper execution of the sales formula and prioritize work while modeling the desired behaviors. When appropriate, provide disciplinary actions and exit non-performers while adhering to company policies. Successfully recruits and hires the appropriate staff to deliver on expectations.
Oversee all sales activity in the branch by driving, supporting and achieving monthly sales goals. Regularly communicate branch performance and priorities with all team members. Stay informed of key priorities and business updates. Execute Retail Banking sales processes. Ensure collaboration between branch team members and business partners (MLOs, and Commercial Bankers). This may include participation in ‘Call Nights’.
Make regular outside sales calls to develop and deepen business relationships. Foster and develop relationships with business customers that fit the First Independence Bank model to attain goals, executing enough sales calls per week to ensure success.
Promote and model the company standard of always doing what is best for the customer by providing recommendations to improve the financial quality of their life. Ensure an excellent customer experience by being knowledgeable of all bank products and services, providing outstanding customer service, and resolving problems to prevent customer dissatisfaction.
Establishes business contacts and networks through community events and activities. The Branch Manager will personally be involved and known in their community.
Ensure operational efficiency and accuracy as it relates to all policies, procedures, compliance, origination, corporate audits, fee schedules, work schedules, and the overall branch operation. Coach and oversee the Assistant Branch Manager (if applicable) to run an effective and efficient overall operation.

REQUIREMENTS:

2+ years branch banking leadership (Manager/Asst Mgr/Senior Universal Banker) experience required. Five (5) years of retail banking preferred.
NMLS Registration required
HS Diploma, GED or Foreign Equivalent – Bachelor’s Degree Preferred
Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction
Demonstrated effectiveness in managing operational requirements and procedures in a Retail Bank
Desire and willingness to call on prospects and existing clients for sales opportunities.
Proven sales execution.
Proven record of developing and coaching high-performance sales and service teams.
Proven ability to lead people, projects, sales campaigns, etc. for the market.
Proven track record of exceeding goal expectations by exemplifying appropriate behaviors and values.
Strong listening, verbal and written communication skills
Demonstrated ability to work well in a team environment
Demonstrated ability to follow company policies, guidelines and procedures
Strong attention to detail and ability to multi-task
Demonstrated ability to maintain confidentiality using tact and diplomacy
Maintain professional dress attire and demeanor
Ability to work branch hours, including weekends and some evenings
Proven ability to deliver results
Ability to inspire others and to work with employees at all levels
Travel requirements (10-20% minimum weekly time spent away from home office)
All other duties assigned.

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree from an accredited University OR 4 years of experience in Financial Service
4 years of experience in management with staff development preferred
4 years of experience in Consumer/Business sales development preferred
1 year of experience utilizing Microsoft Office Products including Word, Excel and PowerPoint

First Independence Bank is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, veteran status, or other category protected by local, state, or federal law.

First Independence Bank offers competitive compensation and benefits which include: health, dental, vision, life, and disability insurances. Also, 401(k) and paid time off.

May assume additional responsibilities and/or requirements as business objectives impose.

You can email [email protected]

Apply Now

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