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Client Success Manager, Enterprise

Micrologic Associates -
Fort Lauderdale, FL

Quick Apply

Job Details

Full-time
From $70,000 a year
5 days ago

Qualifications

Google Workspace
Interpersonal skills
Enterprise software
Bachelor of Science
Customer relationship management
Video conferences (communication methods)

Full Job Description

JOB TITLE: Client Success Manager, Enterprise

EMPLOYER: Micrologic Associates

DEPARTMENT: Client Success

REPORTS TO: Director of Client Success

SUMMARY:
At Micrologic Associates, we provide the best in class Point of Sales (POS) System including products, services, and support to the car wash and quick lube industries. Offering a variety of equipment and software solutions, we aim to shape the future of car washing with cutting-edge products and services that recognize the changing needs of the industry. We thrive on turning ideas into solutions and always strive for excellence.

Micrologic is seeking a qualified Client Success Manager, Enterprise to add to our team of dedicated, trusted, experienced & professional personnel. The CSM will be an integral part of the Client Success team.

ESSENTIAL JOB FUNCTIONS INCLUDE:

Build successful long-term clients relationships with product usage and adoption related data
Demonstrate and advise on technical best practices of Micrologic products
Consultative selling of incremental products and services to existing customers including activating new locations
Overall hands-on responsibility for managing the customer relationship with the emphasis on being proactive in providing information and resolving issues
Escalate issues when required to the appropriate internal or external resource
Prioritizing and driving resolution on escalated customer issues
Promoting opportunities for two-way communication including keeping customers informed of order status, technical resolutions and process or procedural changes
Learn and demonstrate competency in the Micrologic product suite as well as establish a thorough understanding of our products and processing services
Manage client and project implementations ensuring agreed upon timelines and deliverables are met
Ensuring all project related tasks are completed in the required time frame both externally (by the client) and internally (by various departments)
Schedule and chair status meetings
Direct oversight of all day-to-day operational activities for customer
Email Support
Other duties as assigned by Management

Skills & Knowledge:

Bachelor's degree (B.A. /B.S.) from four-year college or university; or equivalent combination of education and experience
Experience in customer relationship management, solutions design, and the implementation and/or support of enterprise software for large, complex customers related to a service industry
Specific expertise in the information technology service industry is highly desirable with particular knowledge of SaaS platforms, API integrations, SQL Server, HTML, and AI tools
Electronics hardware knowledge is a bonus (boards, relays, and related components)
Proven ability to collaborate and build strong relationships with customers especially at the Executive level
Proven ability to engage across corporate functions (Professional Services, Technical Support, Accounting, and Product Management)
Excellent verbal and written communication skills, including the ability to lead meetings or host webinars
Adept at multi-tasking with success and confidence
Motivated and have the ability to work effectively in a fast-paced environment
High energy and drive with a can do attitude
Passion for customer service
Ability to work independently with speed, accuracy, and quality
Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Project
Proficient with Google tools (Email, Sheets, Docs, Meet)
Project management foundational experience

Pay: From $70,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

Manager Client Servers jobs

Client Success Manager, Enterprise

Regional Sales Manager

Project Manager

Quality Assurance Engineer

Client Manager, Customer Success

Junior Web Designer & Email Developer (remote)

Paid Social Manager

Technical Program Manager - Hawkins Design System

Customer Success Manager

Project Managers

Network and Security Operations Manager (100% Remote)

Account Manager, Paid Search

Client Success Manager

Project Manager

Project Manager (remote)

Project Manager

IT Project Manager

Program Manager

Senior Client Product Manager

Technical Delivery Manager

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