Top 287874 Manager Client Services Jobs

Client Success Manager
PatientNow —Remote
- $70,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
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Registered Client Administrative Manager
Steward Partners Global Advisory LLC —Winnetka, IL
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Wraith Scarlett & Randolph —Woodland, CA
- $70,000 - $85,000 a year
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- Paid holidays
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Account Manager Specialty Commercial
Finance Insurance Ltd —Honolulu, HI
- $75,000 - $90,000 a year
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Client Services Manager
BAYADA Home Health Care —Waite Park, MN
- $62,000 a year
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10d
Financial Advisor - Pittsburgh, PA
Florida Financial Advisors —Pittsburgh, PA
- $70,000 - $100,000 a year
- Full-time
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Insurance Account Manager
Alliance Insurance Agency of Mankato —Mankato, MN
- From $48,000 a year
- Full-time
- Sales
- Customer service
- No experience needed
- Paid holidays
- Health insurance
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10d
Program Manager
Shermco Industries, Inc. —Irving, TX
- $165,000 - $190,000 a year
- Full-time
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Director of Account Management
Bond OpCo, LLC —Fort Lauderdale, FL
- 5 years
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- Dental insurance
Retail Banking Manager
Dairy State Bank —Rice Lake, WI
- Full-time
- Background check
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- Health savings account
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Business Development Manager (HVAC Industry) - St. Cloud Area
Kraft Mechanical —Saint Joseph, MN
- $55,000 - $95,000 a year
- Full-time
- Background check
- Sales
- Marketing
- Health insurance
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2d
Trucking Account Manager
Oak Harbor Freight Lines —Mount Vernon, WA
- $82,000 - $95,000 a year
- Full-time
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- Paid holidays
- Health insurance
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Senior Sales Manager
Lusamerica Foods, Inc. —Morgan Hill, CA
- $170,000 - $180,000 a year
- Full-time
- Background check
- Marketing
- Analysis skills
- Health insurance
- Dental insurance
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Banking Center Manager - Altus
MIDFIRST BANK —Altus, OK
- Extended hours
- Spanish
- Microsoft Excel
- Microsoft Outlook
Client Account Manager
High Performance Computer Services —Ashland, KY
- Full-time
- Pass drug screening
- Office
- Business development experience
- Paid time off
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Manager of Financial Advisors
Secure Financial Group —Troy, MI
- $82,480.07 - $150,000.00 a year
- Full-time
- Background check
- 5 years
- Mentoring
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Commercial Leasing Manager
H.G. Fenton Company —San Diego, CA
- $134,000 - $198,000 a year
- Email
- 7 years
- Microsoft Office
- Bachelor's degree
- Profit sharing
- Paid holidays
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Financial Advisor - Melbourne, FL
Florida Financial Advisors —Palm Bay, FL
- From $100,000 a year
- Full-time
- Office
- Financial services
- In-person
- Health insurance
- Opportunities for advancement
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Office Manager
Pure Real Estate, LLC —Big Sky, MT
- $26 - $28 an hour
- Full-time
- Writing skills
- Research
- Mid-level
- Paid time off
- Employee assistance program
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9d
Insurance Senior Client Service Representative - Property & Casualty
CMR Risk & Insurance Services, Inc. —San Diego, CA
- $71,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
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Client Success Manager

PatientNow
Remote

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Job Details

Full-time
$70,000 - $90,000 a year

Qualifications

Customer communication

Full Job Description

Company Overview: Designed for beauty, built for growth, PatientNow brings clinical-grade EMR with intuitive charting, smart AI automation, advanced photography, marketing, patient engagement, and seamless practice management into one elegant system. Everything works together naturally, helping clients create a smooth, intentional patient experience from consultation to checkout. Supported by a U.S.-based team that understands the pace and artistry of aesthetics, PatientNow provides the technology and partnership to scale with confidence.

Vision: Empowering practices and businesses to improve health and wellness worldwide by helping their clients look and feel their best.

Mission: PatientNow is elevating businesses focused on beauty, wellness and medical aesthetics with innovative, all-in-one software and consulting service solutions. People who partner with us stand out in the industry with strong market differentiation, while streamlining operations for long term success and sustainable growth.

Values:

Show up – being present and supportive: for each other through collaboration and respect, for our customers with exceptional service, and for the business with dedication to excellence and growth.
Own the outcome – By understanding the objective, exceeding expectations with pride, confirming resolution, communicating early and often, and continuously learning and improving
Be Authentic – By sharing thoughts and opinions, keeping promises, showing your true self, and engaging with respect

Position Summary: The Client Success Manager is responsible for managing a high-volume portfolio of PatientNow customers, including single-location medspas, salons, and growing aesthetic practices. This customer segment operates at significant scale, making operational efficiency, digital engagement, and smart automation just as important as building trusted customer relationships.

This individual contributor will own customer retention, product adoption, and expansion within their portfolio while helping build and optimize scalable customer success programs. The ideal candidate enjoys designing efficient processes, leveraging automation and AI tools, and delivering exceptional customer experiences across a large book of business. This position reports to the Director of Client Success and is fully remote.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Manage a high-volume portfolio of customers, delivering proactive guidance that drives adoption, retention, and customer satisfaction.
Execute a scalable customer engagement strategy by leveraging automation, digital communication, and personalized outreach throughout the customer lifecycle.
Build, maintain, and optimize automated playbooks within ChurnZero, including health score triggers, risk alerts, onboarding journeys, and renewal campaigns.
Utilize AI tools such as ChatGPT, Microsoft Copilot, ProShort, or similar technologies to create personalized customer communications, educational content, and workflow efficiencies.
Identify customer health trends using ChurnZero data, product usage metrics, and other leading indicators, proactively engaging customers at risk of churn.
Drive product adoption and identify opportunities for upsell and cross-sell through consultative customer conversations and business reviews.
Develop and deliver digital-first engagement programs, including webinars, video communications, scalable business reviews, and educational campaigns.
Partner closely with Sales, Support, Product, and Customer Success leadership to improve customer experiences, refine processes, and share customer insights.
Maintain accurate customer records and activity within ChurnZero and Salesforce to ensure visibility into customer health, engagement, and business outcomes.
Stay current on PatientNow products, payment solutions, AI capabilities, and trends within the medical aesthetics industry to provide strategic guidance to customers.

Competencies: To perform the job successfully, an individual should demonstrate the following.

Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals.

Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethics.

Communications - Exhibits good listening and comprehension. Clearly expresses ideas and thoughts in written as well as verbal form. Selects and uses appropriate communication methods.

Continuous Learning - Assesses own strengths and weaknesses. Continuously pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others.

Problem Solving - Develops creative solutions. Gathers and analyzes information skillfully. Identifies and resolves problems in a timely manner. Works well in group problem solving situations.

Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback.

Education/Experience:

2+ years of Client Success Management or Account Management experience, preferably managing a high-volume book of business.
Experience leveraging customer success platforms such as ChurnZero, Gainsight, Totango, or similar solutions.
Hands-on experience using automation and AI tools to improve customer engagement and operational efficiency.
Experience with CRM platforms such as Salesforce preferred.
Strong analytical skills with the ability to interpret health scores, customer usage data, and renewal indicators to prioritize engagement.
Excellent written and verbal communication skills, with the ability to create compelling digital customer experiences at scale.
Process-oriented mindset with enthusiasm for building and improving scalable customer success programs.
Highly organized with exceptional time management skills and the ability to effectively prioritize a large customer portfolio.
Strong sense of ownership, accountability, and customer advocacy.
Familiarity with PatientNow or similar practice management, healthcare SaaS, or payment platforms is preferred.
Experience supporting customers within SaaS, healthcare technology, medical aesthetics, or related industries is preferred.

The pay range for this role is:
70,000 - 90,000 USD per year(Remote (United States))

Quick Apply

Refine Your Search

Manager Client Services jobs

Client Success Manager

Registered Client Administrative Manager

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Account Manager Specialty Commercial

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