Top 263666 Manager Customer Care Jobs

Customer Care Coordinator-Order Experience I
Numotion —Everett, WA
- $21.30 - $26.88 an hour
- Microsoft Outlook
- Pass drug screening
- Office
- Disability insurance
- Health insurance
Clinic Engagement Manager
THE MAVEN PROJECT —Remote
- $60,000 - $70,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Manager, Collections & Recoveries
Forbright Bank —Remote
- $50 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Manager, Customer Engineering
Patch My PC —Remote
- $130,000 - $160,000 a year
- Full-time
- Remote
- 7 years
- Azure
- Windows
- Health savings account
- Health insurance
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13d
Manager, Nursing - Post Anesthesia Care Unit - Full Time
The Guthrie Clinic —Sayre, PA
- Full-time
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- 5 years
- Master's degree
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Small Business Relationship Manager - Las Cruces
Nusenda Credit Union —Las Cruces, NM
- Mid-level
- Office
- 3 years
- Health insurance
- Tuition reimbursement
Manager of Labor Management
Phoebe Putney Health System, Inc. —Albany, GA
- Full-time
- Hospital
- 5 years
- Master's degree
Rehab Director
tmc —Eureka, KS
- $35 - $55 an hour
- Full-time
- Physical & Rehabilitation Medicine
- In-person
- Senior level
- Continuing education credits
- Paid holidays
Quick Apply
14d
Stability Coordinator I
Norwich Pharmaceuticals Inc —Norwich, NY
- $62,354 a year
- Full-time
- Computer literacy
- Organizational skills
- 1 year
- Wellness program
- Health savings account
Quick Apply
Manager, Nursing - Acute Care - General/Joint - Full Time
The Guthrie Clinic —Sayre, PA
- Full-time
- Acute care
- Nursing
- Hospital
Quick Apply
Retail Pharmacy Manager
Mio Pharmacy —Mio, MI
- $18 - $24 an hour
- Full-time
- HIPAA
- Mid-level
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
11h
Enterprise Imaging Informatics Supervisor
SYSTEM West Virginia University Health System —Morgantown, WV
- Full-time
- Microsoft Excel
- Computer Science
- Hospital
Radiology Quality Control Manager
MedStar Radiology Network - Washington, D.C. & Maryland —Bel Air, MD
- Full-time
- Anatomy knowledge
- Mid-level
- Clinic
- Paid holidays
- Disability insurance
Quick Apply
Care Manager Bilingual
Prime Care Coordination —Albany, NY
- $23.50 - $24.50 an hour
- Full-time
- Hybrid work
- Bilingual
- Spanish
- Nursing
- Wellness program
- Health savings account
Quick Apply
4d
Registered Dietitian - $10k Sign On Bonus Offered to External Candidates!
Memorial Healthcare —Owosso, MI
- Full-time
- Hospital
- Writing skills
- Inpatient
Ultrasound Technologist II
SSM Health —St. Louis, MO
- Full-time
- Computer literacy
- Bachelor of Science
- BLS Certification
- Paid parental leave
- Relocation assistance
Office Manager
Confidential —Springfield, MI
- $45,000 - $55,000 a year
- Full-time
- Background check
- Dental office
- Management
- Health insurance
- Dental insurance
Quick Apply
7d
Client Services Manager
BAYADA Home Health Care —Waite Park, MN
- $62,000 a year
- Adults
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
7d
Production Manager - 3rd Shift
Norwich Pharmaceuticals Inc —Norwich, NY
- $85,000 - $95,000 a year
- Full-time
- Bachelor of Science
- Employment & labor law
- 3 years
- Wellness program
- Health savings account
Quick Apply
Nurse Manager - Cath and EP Labs
Mission Hospital —Asheville, NC
- Full-time
- Mid-level
- 3 years
- Children
- Employee stock purchase plan
- Disability insurance
Quick Apply

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Customer Care Coordinator-Order Experience I

Numotion -
Everett, WA

Apply Now

Job Details

$21.30 - $26.88 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Customer communication

Full Job Description

By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.

Pay Range: $21.30/HR to $26.88/HR. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.

JOB PURPOSE:

Receives and implements new equipment requests, determines reimbursement eligibility and coordinates the timely provision of services. Facilitates timely order movement through Numotion’s order processing system.

KEY RESPONSIBILITIES:

§ Assists customers with new equipment requests, obtains demographics, enters and maintains accurate data in order processing system while progressing orders through to completion.

§ Verifies insurance/funding eligibility and benefits, communicates to customers their financial responsibility, obtains prescriptions and any other medical documentation necessary to obtain funding.

§ Enters orders into order processing system assuring that efforts are made to accurately and completely perform intake steps.

§ Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times.

§ Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.

§ Coordinates scheduling of ATP’s and seating technicians for evaluations and adjustments requests.

§ Meets all set productivity and performance standards

§ Participates in New Equipment department initiatives to continually improve department results.

§ Other duties as assigned by manager

§ Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.

§ Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.

§ Provide excellent customer service for all internal and external customers at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.

§ The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

§ High school diploma or general education degree (GED) or equivalent combination of experience and education.

§ Minimum one year of customer service experience.

PREFERRED COMPETENCIES AND QUALIFICATIONS:

§ Strong communication skills, both written and verbal

§ Strong listening, organization and priority setting skills.

§ Ability to work in a fast-paced environment and juggle multiple priorities.

§ Ability to think quickly, assess a situation and make a sound decision.

§ Ability to provide best-in-class customer service

§ Working knowledge of service order processing experience

§ Knowledge of complex rehab equipment and products

§ Prior experience working in durable medical equipment industry

§ Demonstration of exceptional interpersonal and problem-solving skills both internally and externally with customers.

§ Knowledge of MS Word, Excel, PowerPoint, and Outlook

PHYSICAL WORK REQUIREMENTS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

§ Frequent use of hands, wrists, fingers associate with computer equipment.

§ Prolonged periods of time working at a desk and/or on a computer.

§ Occasionally move and reach with arms and hands.

§ Ability to communicate effectively.

§ Ability to work overtime as needed.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Apply Now

Refine Your Search

Manager Customer Care jobs

Customer Care Coordinator-Order Experience I

Clinic Engagement Manager

Manager, Collections & Recoveries

Manager, Customer Engineering

Manager, Nursing - Post Anesthesia Care Unit - Full Time

Small Business Relationship Manager - Las Cruces

Manager of Labor Management

Rehab Director

Stability Coordinator I

Manager, Nursing - Acute Care - General/Joint - Full Time

Retail Pharmacy Manager

Enterprise Imaging Informatics Supervisor

Radiology Quality Control Manager

Care Manager Bilingual

Registered Dietitian - $10k Sign On Bonus Offered to External Candidates!

Ultrasound Technologist II

Office Manager

Client Services Manager

Production Manager - 3rd Shift

Nurse Manager - Cath and EP Labs

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