Top 403603 Manager Customer Development Jobs

Customer Service Operations Manager
HONK —Remote
- $60,000 - $100,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Analysis skills
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Customer Fulfillment Manager
GE Vernova —Remote
- $91,400 - $152,200 a year
- Full-time
- Remote
- Background check
- Oracle
- Customer service
- Paid parental leave
- Paid holidays
Customer Success Manager
MD Integrations —Remote
- $50,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- 1 year
- Medical terminology
- Health insurance
- Dental insurance
Customer Success Manager
Axiom Cloud —Remote
- Full-time
- Mid-level
- 3 years
- Product management
- Paid parental leave
- Paid time off
Quick Apply
Abalone Division Manager
Kona Aquaculture Inc. —Kailua-Kona, HI
- $6,000 a month
- Full-time
- Background check
- Hospitality
- Management
- Health insurance
- Dental insurance
Quick Apply
Account Manager/Collections Team Lead
Pure Water Partners LLC —Sandpoint, ID
- $23 - $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Paid training
- Health savings account
Quick Apply
9d
Plant Inventory Control Associate
Niagara Bottling —Howard, PA
- Full-time
- Oracle
- Mid-level
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Collections Manager-Healthcare
Revcare, Inc. —Fairlawn, OH
- Full-time
- Background check
- Microsoft Excel
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Forklift Operator
Niagara Bottling —Howard, PA
- Full-time
- High school diploma or GED
- Continuous improvement
- Driving
- Health savings account
- AD&D insurance
Quick Apply
Finishing Manager
Custom Wood Products —Saint Marys, KS
- $65,000 - $110,000 a year
- Full-time
- 7 years
- Mid-level
- Mentoring
- Health savings account
- Health insurance
Quick Apply
14d
Business Development Manager
LOGISTICS PLUS INC —Honolulu, HI
- $75,000 - $120,000 a year
- ERP systems
- Research
- Mid-level
Quick Apply
Document Controller
Space Information Laboratories —Santa Maria, CA
- $25.88 - $43.84 an hour
- Full-time
- Background check
- Engineering
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
9d
Commercialization Project Manager
ChocXO Chocolatier —Rockwall, TX
- $80,000 - $100,000 a year
- Full-time
- Marketing
- 5 years
- Mid-level
Quick Apply
Performance Manager
The Fedcap Group —Farmington, ME
- From $60,000 a year
- Full-time
- Mid-level
- 3 years
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
Director of Operations
Ramsey Companies, Inc. —Wapato, WA
- From $150,000 a year
- Full-time
- Clean driving record
- Inventory control
- Customer service
- Fuel card
- Relocation assistance
Quick Apply
Customer Service Manager
CLEVELAND RANGE LLC —Mayfield, OH
- $80,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Wellness program
- Paid holidays
Quick Apply
Performance Manager
The Fedcap Group —Machias, ME
- From $60,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Facilities Scheduler
General Dynamics - Bath Iron Works —Bath, ME
- $75,000 - $90,000 a year
- Overtime
- Microsoft PowerPoint
- Microsoft Word
- Background check
- Health savings account
- Relocation assistance
Underground Foreman
Holtger Bros., Inc. (HBI) —Rice Lake, WI
- Overtime
- Background check
- Construction site
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
20h
Commercial Manager - Americas
Subsea Global Solutions —Galveston, TX
- $85,000 - $95,000 a year
- Full-time
- Bachelor of Science
- 3 years
- Business development experience
- Health insurance
- Dental insurance
Quick Apply
1d

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Customer Service Operations Manager

HONK -
Remote

Quick Apply

Job Details

Full-time
$60,000 - $100,000 a year

Qualifications

Productivity software

Full Job Description

Honk is a technology-driven roadside assistance platform that connects enterprise customers (insurance carriers, auto clubs, warranty companies, and fleet operators) with a nationwide network of independent service providers. We have a simple, yet challenging, goal to ensure every motorist gets the help they need in a timely fashion

We don’t own trucks, but we have built the marketplace, the dispatch engine, and the technology infrastructure that makes it work. We’re PE-backed, scaling fast, and aggressively investing in automation and AI to widen the gap between legacy operators and us, still running on phone trees and spreadsheets.

The Role

The Customer Service Operations Manager leads a team of Operations Supervisors and specialists responsible for delivering exceptional roadside assistance experiences at scale. This role is accountable for frontline and escalation team performance, service quality, customer satisfaction, and operational efficiency.

You will partner closely with Operations, Workforce Management, Training, Product, Technology, and Leadership teams to improve processes, solve complex service challenges, and ensure customers receive timely, empathetic support when they need it most.

You Will:

Lead from the front and support the team during periods of high demand
Lead and develop a team of Operations Supervisors across frontline and escalation functions.
Own performance against key operational metrics, including service levels, quality, customer satisfaction, and productivity.
Provide leadership and guidance for complex customer and service provider escalations.
Partner with Workforce Management, Training, Product, and Engineering teams to improve operational performance and customer outcomes.
Analyze operational data and trends to identify opportunities for improvement and drive corrective action.
Develop and implement process improvements that enhance efficiency, scalability, and service quality.
Conduct regular performance reviews, coaching, and development discussions with direct reports.
Communicate operational performance, risks, and recommendations to senior leadership.
Lead operational response during service disruptions, severe weather events, and other high-impact incidents.
Foster a culture of accountability, collaboration, and continuous improvement while supporting the team wherever needed.

What You Bring

5+ years of leadership experience in a customer service, contact center, or operations environment.
Experience leading supervisors and developing high-performing customer-facing teams.
A customer-first mindset with a passion for delivering exceptional service, especially during complex or escalated situations.
Strong analytical and problem-solving skills with the ability to use data to drive decisions and improve performance.
Proven ability to identify operational challenges, implement process improvements, and drive measurable results.
Calm under pressure and able to make sound decisions in a fast-paced, rapidly changing environment.
Strong interpersonal skills with the ability to influence, coach, and collaborate across all levels of the organization.
Proficiency with Google Workspace and contact center technologies.
Experience with workforce management, quality assurance, performance management, and customer experience metrics preferred.
Experience in roadside assistance, insurance, transportation, logistics, or other service-based industries preferred.

The pay for this position is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. HONK is a total compensation company. Dependent on the position offered, commission and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.

HONK is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick Apply

Refine Your Search

Manager Customer Development jobs

Customer Service Operations Manager

Customer Fulfillment Manager

Customer Success Manager

Customer Success Manager

Abalone Division Manager

Account Manager/Collections Team Lead

Plant Inventory Control Associate

Collections Manager-Healthcare

Forklift Operator

Finishing Manager

Business Development Manager

Document Controller

Commercialization Project Manager

Performance Manager

Director of Operations

Customer Service Manager

Performance Manager

Facilities Scheduler

Underground Foreman

Commercial Manager - Americas

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