Top 622265 Manager Dispatch Jobs

Dispatch Manager
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- 3 years
- Bachelor's degree
- Mentoring
- Paid parental leave
- Paid holidays
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Dispatch Coordinator
Horizon Air Freight —Inwood, NY
- $60,000 - $70,000 a year
- Full-time
- Customer service
- Mid-level
- Organizational skills
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Experienced Trucking Dispatcher Wanted
Condor Express LLC —Portland, OR
- $3,000 - $9,000 a month
- Full-time
- Mid-level
- Office
- Organizational skills
Quick Apply
13d
Operations & Dispatch Manager
Utilities One —Kent, WA
- Full-time
- English
- Mid-level
- Office
- Paid holidays
- Health insurance
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11d
Storage Facility Manager
Armor Storage —Omaha, NE
- $17 - $20 an hour
- Full-time
- Background check
- Sales
- Customer service
- Disability insurance
- Health insurance
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Dispatcher
Ute Oilfield Water Services —Roosevelt, UT
- Full-time
- Background check
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
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Transportation Supervisor
Gold Star Foods —Huntingdon, PA
- Full-time
- Spanish
- Management
- Customer service
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Tool Room Manager
Sterilite Corporation —Townsend, MA
- $105,000 - $120,000 a year
- 8 hour shift
- 5 years
- Cleaning
- Budgeting
- Health savings account
- AD&D insurance
Quick Apply
7d
Operational Control Manager
Yute Commuter Service —Soldotna, AK
- $55,000 - $75,000 a year
- Full-time
- Management
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
3d
Safety Manager- Transportation , DOT & FMCSA
Paschall Truck Lines (PTL) —Murray, KY
- Full-time
- Bachelor of Science
- Research
- Travel
- Health insurance
- Dental insurance
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Safety Manager
2 Fast Logistics, Inc. —Carol Stream, IL
- $55,000 - $70,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
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Transportation Supervisor
Sunbelt-Solomon Services —Solomon, KS
- Full-time
- Background check
- Pass drug screening
- Dry van
- Health savings account
- Paid holidays
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14d
Estimator / Body Shop Manager
Look Auto Body —Santa Cruz, CA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- In-person
- Leadership
- Health insurance
- Paid time off
Quick Apply
6d
Senior Dispatcher
AM/PM EMS , INC —Houston, TX
- $15 - $18 an hour
- Part-time
- Background check
- Mid-level
- Analysis skills
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Onsite Logistics Specialist I - Construction
Faith Technologies Inc. —Beaver Dam, WI
- Overtime
- Construction site
- Mid-level
- High school diploma or GED
Dispatcher
DQP Logistics Services LLC —Nogales, AZ
- From $15.15 an hour
- Full-time
- Analysis skills
- In-person
- Communication skills
- Health insurance
- 401(k)
Quick Apply
Dispatcher RGN Heavy Loads
Freight Standard Inc. —Burr Ridge, IL
- From $70,000 a year
- Full-time
- Mid-level
- Office
- Flatbed truck
- Referral program
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Dispatcher- (4 years of experience required)
Paratransit Transit of Brockton , Inc. —Brockton, MA
- From $24 an hour
- Part-time
- Customer service
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
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Trucking Company Safety Manager
AKM Consulting LLC —Naperville, IL
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- CDL
- High school diploma or GED
Quick Apply
Service Manager
Illinois Harley Davidson —Countryside, IL
- $65,000 - $120,000 a year
- Full-time
- Dealership
- Mid-level
- Recruiting
- Health savings account
- Health insurance
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Dispatch Manager

Hotwire Communications, LTD -
Fort Lauderdale, FL

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Job Details

Full-time

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Parental leave
Vision insurance
401(k) matching
Referral program

Qualifications

Route planning software
Data visualization software proficiency
Data mining
Presentation software
Route planning
Leading team collaboration initiatives
Dispatch software communication
Presentation preparation
CRM system proficiency
Workforce management
Excel formulas
Team motivation (leadership skill)
Technical Proficiency
Excel data analysis

Full Job Description

The Manager of Dispatch Operations is responsible for overseeing the daily activities of the dispatch team, ensuring that field technicians are efficiently routed and scheduled to meet customer needs and Service Level Agreements (SLAs). This role requires a strategic problem-solver who can balance real-time operational demands with long-term process improvements. The ideal candidate will have a strong background in workforce management, exceptional leadership skills, and the ability to thrive in a high-volume, dynamic environment.

Responsibilities:

Team Leadership & Development

Lead, mentor, and develop a team of dispatch, routing and workforce management coordinators, Leads and Supervisors
Conduct annual performance reviews, monthly 1:1 meetings, bi-weekly, monthly and hands-on training sessions to foster a high-performing and accountable team culture.
Manage team schedules, time-off requests, and ensure adequate coverage for all operating hours and types of work supported.

Operational Management

Oversee the daily routing, scheduling and supporting workflows for technicians that perform installations, repairs, and maintenance for Hotwire.
Oversee cross functional requests to support internal tools as well as ensure readiness when trucks are dispatched for installations, repairs, and maintenance.
Maximize field technician performance by reducing truck-rolls, refining processes within Dispatch and partnering with cross functional teams for the best “white glove” internal and external experiences possible.
Monitor real-time dispatch dashboards to identify/resolve and bottlenecks and implement best practice process opportunities within Dispatch/Field Operations and cross functional teams when applicable.
Serve as the primary escalation point for Dispatch including solving complex scheduling conflicts, technician emergencies, or high-priority issues

Strategy & Process Improvement

Analyze key performance indicators (KPIs) such as response times, on-time arrival rates, and technician productivity to identify areas for improvement.
Collaborate with cross-functional teams, including Field Operations, Customer Support, Sales, Launch, Fiber, Construction and Commercial to streamline workflows and implement best practices.
Assist in the evaluation and rollout of new dispatch software, tools, and telecommunications platforms.
Analyze and identify opportunities through call monitoring and escalation trends to enhance Field Operations and Customer experience.
Analyze key call and tool task volume for KPIs, such as CSAT, AHT, Abandon %, ASA

Compliance & Reporting

Create and report on the daily activity count of completed work order, number of escalations, call volume, trends, types of work, configuration and routing requests.
Generate regular reports on dispatch operations, workforce efficiency, and SLA compliance for senior leadership.
Maintain accurate records of technician, supervisor and Field leadership territories, responsibilities and skill sets.
Utilize workforce management system for work order and other route job assignments for field personnel and ensure scheduled work companywide routing meets company SLAs metrics, route optimization and future forecasting goals.
Ensure all dispatch activities comply with company policies, safety protocols, and industry regulations.
Minimize missed appointments and maximize technical field personnel productivity.
Ensure optimization to meet companywide SLAs and defined metrics.
Other duties as required or assigned.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Bachelor’s degree in business administration, Operations Management, or related field or equal experience
5+ years of progressive experience in Dispatch operations, workforce management, or operations and service delivery.
3+ years of direct people management experience
Background in telecommunications, fiber optics, or field service technology is highly preferred.
Proficiency in Field Service Management (FSM) software, workforce routing tools, and CRM platforms.
Demonstrated ability and experience in providing leadership and motivation
Proficient in workforce management optimization
Motivated, self-starter with a track record of delivering results
Superior customer service delivery skills
Focused, driven to achieve
Proficiency with data mining, pivot tables, formulas, graphs
Creating and delivering leadership slide presentations
Ability and willingness to work a flexible Full-Time schedule that include nights, weekends and holidays

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

Comprehensive Healthcare/Dental/Vision Plans
401K Retirement Plan with Company Match
Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
Paid Volunteer Time
Paid Parental Leave
Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
Employee Referral Bonuses
Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

Manager Dispatch jobs

Dispatch Manager

Dispatch Coordinator

Experienced Trucking Dispatcher Wanted

Operations & Dispatch Manager

Storage Facility Manager

Dispatcher

Transportation Supervisor

Tool Room Manager

Operational Control Manager

Safety Manager- Transportation , DOT & FMCSA

Safety Manager

Transportation Supervisor

Estimator / Body Shop Manager

Senior Dispatcher

Onsite Logistics Specialist I - Construction

Dispatcher

Dispatcher RGN Heavy Loads

Dispatcher- (4 years of experience required)

Trucking Company Safety Manager

Service Manager

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