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Clinical Services Manager (MCS)

DAVITA -
Indianapolis, IN

Apply Now

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Benefits from day one

Qualifications

Nephrology
Computer operation
Presentation software
Driver's License
Clinical staff training
Clinical training
Adult learning
General management
Adult education

Full Job Description

Posting Date

03/19/2026

3820 N College Ave, Indianapolis, Indiana, 46205-2755, United States of America

The primary purpose of the Clinical Services Manager role is to support clinics by ensuring safety readiness through immediate response to adverse events and regulatory surveys; upskilling clinic teams via targeted coaching on clinical competencies; and providing expert oversight for clinical outcomes by addressing performance outliers. This involves conducting internal audits, facilitating quality improvement initiatives, coaching staff on best practices, removing barriers to performance goals, and collaborating with leadership to drive accountability across facilities. Clinical and prior leadership experience required: RN or RD.

Essential Duties & Responsibilities

Safety Response & Readiness:

Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes.
Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards.

Coaching & Upskilling Clinic Teammates:

Conduct deep dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns.
Attend and actively participate in meetings, providing coaching to struggling teams and visiting facilities in person as needed.
Complete action plans with team members, focusing on clinical drivers and patient safety concerns.

Clinical Outlier Support:

Collaborate with leadership to align on priority clinics not meeting goals and work with teams to remove barriers to performance improvement through root cause analysis and coaching.
Provide clinical outlier support by focusing on hospitalizations and quality and leveraging support from various clinical roles.

Perform other duties as assigned.

Education and Requirements

Required:

Education to commensurate with RN license
Minimum 2 years (3 yrs. Preferred) Nephrology Experience
Experience leading clinical function or managing nurses
Experience in teaching adult learning with demonstrated ability to communicate technical/medical information in lay terms
Intermediate computer skills in Word, Excel, and PowerPoint with ability to create presentations and use the internet effectively

Preferred:

Bachelor’s degree in associated field
Experience in CQI methodology and techniques
Basic understanding of state and federal regulations and requirements

Certificates, Licenses, and Registrations

Required:
- Current license as RN or RD
- Current driver’s license, reliable transportation, and vehicle insurance in the state of residence.
Preferred:
- Current CPR certification
- CNN or CSN, Bonet Certification within 2 years of employment

Travel and Time Requirements

Regional travel up to 75% of the time
Availability for evening and weekend work as needed
On-site presence in facilities 3-4 days/week

Additional Requirements

Language Skills: Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.

ADA/Reasonable Accommodations: DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position.

Work Environment: Level III - Moderate noise (e.g., business office with computers or printers, light traffic). No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.

Visual: Vision adequate to perform the essential duties/responsibilities of position.

May be required to demonstrate the ability to differentiate colors on a test strip.

Physical Demands: Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following activities:

Ability to lift minimum of 5 lbs to a max of 50 lbs unassisted and able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions.
Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

#LI-PK1

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Beware of Recruitment Fraud

DaVita will never ask for payment or personal financial information at any point in the hiring process, nor will we ever communicate with you using email addresses outside of the DaVita secure network. If you receive a request like this, it is not legitimate. Do not share your information.

Career Growth - From clinical and operations to corporate jobs, our learning and development programs help guide your career journey.

Work Location: In person

Apply Now

Refine Your Search

Manager Iii Program Management jobs

Clinical Services Manager (MCS)

RN - MENTAL HEALTH - ACT PROGRAM - CHARLOTTESVILLE

Nurse Manager - Cath and EP Labs

Psychiatrist- ACT

Mental Health Therapist

NDE Manager

Assistant Underwriter- Client Specialist III (Hybrid)

Maintenance Manager

RN Charge CNC Cardiac Short Stay

Med Surg Clinical Nurse Coordinator

Med Surg Clinical Nurse Coordinator

Renal Med Surg Clinical Nurse Coordinator

Clinical Nurse Coordinator Pulmonary Med Surg

Case Manager III - Mental Health 188

Grader Maintenance Technician III

Med Surg Clinical Nurse Coordinator

Project Manager

Assistant Manager / Supervisor

Superintendent 3

Officer

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