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Boutique Inn Hospitality Concierge/Live Onsite/National Park Service experience preferred

High Cotton Stays
Gatlinburg, TN

Quick Apply

Job Details

Contract
$3,000 - $4,500 a month

Qualifications

Boutique hotel experience
Park ranger experience
Customer relationship building
Interpersonal skills
Bachelor's degree
Housekeeping management
Food service experience
Environmental interpretation
Park visitor services management
Storytelling
Venue guest services

Full Job Description

Job Overview
We are looking for a highly motivated FIRECRACKER to join our vibrant boutique inn as our to serve as the House Manager, Hospitality Host & Concierge for a luxury property overlooking the Great Smoky Mountains National Park. This is a dynamic position in that we are looking for that special someone who not only exhibits true southern hospitality, but we are also seeking experience in the field of natural resources. The inspiration behind our Inn breeds storytelling galore, so we need someone who can sit around the firepit with our guests in captivating conversation. If you have worked for the National Park Service and specifically in an Interpretation assignment, giving lots of presentations and programs to park service visitors, you just may be the perfect fit!

As for the hospitality responsibilities, you'll play a pivotal role in creating a welcoming, seamless experience for our guests while managing daily operations. This dynamic position combines hospitality excellence with hands-on management, ensuring that every guest feels valued and at home. Living accommodations are provided, allowing you to immerse yourself fully in the inn’s warm community environment. Bring your passion for guest service and hospitality to a role that’s energetic, rewarding, and full of opportunities to make a positive impact.

Duties

Greet guests warmly upon checkin, providing exceptional customer service and personalized attention throughout their stay.
Oversee daily operations of the inn, including housekeeping coordination, maintenance requests, and supply management.
Serve as the primary point of contact for guest inquiries via phone or in person, demonstrating excellent phone etiquette and communication skills.
Prepare and serve breakfast in accordance with hospitality standards.
Maintain guest relations by addressing concerns promptly and ensuring an enjoyable experience for all visitors.
Coordinate with staff to uphold high standards of cleanliness, safety, and hospitality throughout the property.

Skills

Proven experience as a host/hostess or in a customer service role within food service or hospitality environments
Strong communication skills with the ability to engage guests warmly and professionally
Previous hotel or guest services a plus, demonstrating an understanding of hospitality best practices
Excellent interpersonal skills with a focus on guest relations and service excellence
Knowledge of serving techniques, hosting etiquette, and hospitality standards to ensure superior guest experiences
Experience working for the National Park Service or other related agency a plus, as many guests will be looking to explore the Great Smoky Mountains National Park.
Ability to help our hiking connoisseur guests plan their hike? A plus plus.
Experience as a fly fishing guide? A plus plus plus.

Position starts mid-summer but flexible for the right candidate. This role offers an exciting opportunity to be at the heart of a lively inn community where your enthusiasm and dedication will shine. If you’re passionate about hospitality, passionate about the Great Smoky Mountains National Park, and thrive on delivering memorable guest experiences, and are eager to grow within a supportive team—this is the perfect position for you!

Pay: $3,000.00 - $4,500.00 per month

Application Question(s):

How many years of hospitality experience do you possess? Please describe.
Why do you want this job?
How many years of Natural Resources (such as for the National Park Service) or some other Outdoor Recreation / Agency experience do you possess?
Are you available to relocate to Gatlinburg by September 1, 2026?
Do you understand that you are required to live onsite (single occupancy, non-smoker/vaper, no pets) at the Inn?
This position requires a master multi-tasker. You are the COO to operate the business, the public relations face to ensure the best guest experience, and you will be expected to do housekeeping. This is not a position for someone who is "above" doing certain tasks. Do you think you are a fit? Explain why.

Education:

Bachelor's (Preferred)

Work Location: In person

Quick Apply

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