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Renewals Manager

Havenpark Communities -
Remote

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Job Details

Full-time
$70,000 - $80,000 a year

Benefits

Paid holidays
Health insurance
Paid time off
401(k) 6% Match
401(k) matching

Qualifications

Optimizing workflow processes
Data integrity assurance
Contract management
Operational analysis
Pricing strategies
Property management tools
Customer retention strategy
Process audits
Automation
Monitoring compliance data
Filing
Metrics Reporting
Mid-level
Portfolio performance measurement
Data integrity and documentation
Key Performance Indicators
Analysis skills
Data management
Decision making
Calendar management
Compliance documentation
Property management company experience
Data interpretation
Organizational skills
Management reporting
Legal records management
Process improvement planning
Data accuracy checks
Implementation of strategic initiatives
Regulatory compliance analysis

Full Job Description

Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 100+ communities and more than 30,000 homesites across the U.S. We are experiencing intentional, rapid growth by continuously acquiring communities.

At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. You may be asking yourself - what makes us different? It is our culture. Our unique culture is fun, rewarding, and inclusive of all. Our five core values guide our everyday behavior: Respect, Grit, Collaboration, Stewardship, and Boldness.

The Renewals Manager owns the full lease renewal lifecycle across the manufactured housing portfolio, including rent increase execution, renewal compliance, resident retention strategy, lease administration, and non-renewal coordination.

This role serves as the central point of accountability for ensuring renewals are executed accurately, consistently, and in compliance with state-specific landlord-tenant laws. The Renewals Manager works closely with Community Managers, Regional Vice Presidents, and Home Office leadership to balance revenue growth, occupancy protection, resident experience, and operational consistency across the portfolio.

Success in this role requires strong operational discipline, attention to detail, sound judgment, and the ability to manage high-volume workflows across multiple communities and states.

Essential Duties and Responsibilities

Rent Increase Strategy & Execution

Own the annual rent increase process from planning through implementation.
Build and manage the renewal and rate-increase calendar across the portfolio.
Coordinate timing of increases to align with lease expirations, occupancy goals, and NOI targets.
Program and validate approved increases within property management systems.
Ensure renewal and increase notices are delivered accurately and within required legal timelines.
Monitor retention, delinquency, and post-increase performance metrics to improve future pricing strategy.

Renewal Administration & Compliance

Manage the full renewal notice process across all operating states.
Ensure all notices meet state-specific requirements for timing, content, delivery, and documentation.
Maintain compliance tracking for notice periods, delivery requirements, increase limitations, and required disclosures.
Coordinate preparation, execution, and filing of lease renewal documentation.
Maintain accurate lease expiration dates, renewal triggers, and resident records within property management systems.
Conduct periodic audits to ensure renewal accuracy, data integrity, and regulatory compliance.

Resident Retention & Non-Renewal Coordination

Partner with Community Managers and Regional Vice Presidents to evaluate renewal and non-renewal decisions.
Help identify operational or resident experience issues impacting retention.
Analyze turnover trends, renewal declines, and retention performance to recommend improvements.
Coordinate non-renewal workflows, documentation, and communication processes.
Track move-outs, home disposition status, and turnover readiness.
Support retention initiatives and renewal strategies that improve occupancy and resident stability.

Reporting, Communication & Process Improvement

Maintain reporting related to renewals, rent increases, occupancy, pricing, collections, and retention performance.
Provide leadership with regular reporting on renewal acceptance rates, non-renewals, compliance status, and portfolio trends.
Conduct regular communication with Community Managers and Regional Vice Presidents regarding upcoming renewals, notice timelines, and operational issues.
Identify opportunities to improve efficiency, automate workflows, and standardize renewal processes across the portfolio.
Stay current on landlord-tenant regulations and manufactured housing compliance requirements across all operating states.

Cross-Functional Leadership & Portfolio Support

Partner with onsite and corporate leadership to align renewal execution with portfolio performance goals.
Support operational decision-making through renewal performance insights and resident trends.
Ensure consistent communication and execution standards across all communities.

Skills & Competencies

3+ years in multifamily, manufactured housing, or residential property management, with direct ownership of renewals, rent increases, or lease administration
Strong knowledge of multi-state landlord-tenant law, including state-specific notice periods, delivery requirements, rent increase limitations, and non-renewal procedures
Deep understanding of manufactured housing lease structures, lot rent dynamics, and the distinction between resident-owned and community-owned home tenancies
Proficiency with property management systems (ManageAmerica preferred) and the ability to program, validate, and audit renewal and rate-increase data
Excellent organizational skills with the ability to manage high-volume, deadline-driven workflows across a distributed portfolio
Strong analytical skills, including the ability to evaluate renewal performance data, identify trends, and translate findings into actionable recommendations
Clear, professional communication skills with the ability to collaborate effectively with Community Managers, RVPs, legal resources, and corporate leadership

Personal Attributes

Highly detail-oriented, compliance-minded, and process-driven, with a strong sense of urgency around deadlines
Ownership mindset with a focus on NOI performance, occupancy protection, and measurable financial outcomes
Comfortable navigating ambiguity and making sound judgment calls on non-renewal decisions and resident edge cases
Self-directed and organized, capable of managing complex calendars and competing priorities across multiple communities and states

Why This Role

This role offers an experienced renewals professional real ownership of a function central to Havenpark's continued growth — meaningful scope, measurable impact, and the autonomy to shape how renewals operate across the portfolio for years to come. The right candidate will join a growing organization where operational discipline is valued, the work is substantive, and outcomes are visible at every level of the business.

If this aligns with the next step in your career, we invite you to submit your application today.

We offer our employees a golden work experience, including a competitive salary, comprehensive health benefits, generous PTO, paid holidays, a 401(k) with a 6% company match, and above all, infinite opportunities to learn, develop, and sharpen their skills. Come be a part of a company that knows what it means to succeed as a team.

It is our policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability, or veteran status.

Havenpark Communities is aware of fraudulent recruiting communications impersonating our company. Havenpark does not make hiring decisions through informal or text-only communication. Havenpark will never ask candidates to provide payment, purchase items, deposit checks, or share sensitive financial information as part of the hiring process. If you believe you have been contacted fraudulently, please report it to [email protected]

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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