Top 153555 Manager Technical Operations Jobs

Field Operations Manager
Symetrica, Inc. —Westford, MA
- From $130,000 a year
- Full-time
- Computer Science
- Up to 50% travel
- Analysis skills
- Health savings account
- Health insurance
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Operations Manager
Primary Recruiting Services —Greenpoint, NY
- $175,000 - $190,000 a year
- Full-time
- 5 years
- Engineering
- Senior level
- Disability insurance
- Health insurance
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Shift Operations Manager
Primary Recruiting Services —Boston, MA
- $130,000 - $145,000 a year
- 12 hour shift
- Engineering
- Mid-level
- High school diploma or GED
- Relocation assistance
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Plant Manager
Primary Recruiting Services —Reston, VA
- $230,000 - $275,000 a year
- Day shift
- Senior level
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4d
Program Management Advisor
Macy’s —New York, NY
- $129,840 - $216,120 a year
- Bachelor's degree
- Conflict management
- Organizational skills
- Store discount
- Paid holidays
Senior Technical Project Manager
Bitkernel Technology Inc. —Austin, TX
- $140,000 - $190,000 a year
- Full-time
- Office
- Continuous improvement
- Senior level
- Health insurance
- Dental insurance
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Technical Program Manager, Central Operations
Handshake —San Francisco, CA
- $136,000 - $170,000 a year
- Full-time
- Mid-level
- SQL
- 2 years
- Paid parental leave
- Health insurance
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Operations Manager
Quincy Recycle Paper Inc —Green Bay, WI
- $80,000 - $120,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Travel
- Profit sharing
- Paid holidays
Operations Manager - Data Center Deployment experience - Travel role
PGTEK —Atlanta, GA
- $100,000 - $115,000 a year
- Full-time
- 5 years
- Travel
- In-person
- Health savings account
- Disability insurance
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6d
Operations Manager
AKIRA —Chicago, IL
- $80,000 - $120,000 a year
- Full-time
- Analysis skills
- Mentoring
- Senior level
- Health savings account
- Disability insurance
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Operations Manager
Janicki —Sedro-Woolley, WA
- $90,000 - $160,000 a year
- Pass drug screening
- Mid-level
- 3 years
- Health savings account
- AD&D insurance
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Operations Manager
Eyesafe —Eden Prairie, MN
- From $110,000 a year
- Full-time
- Hybrid work
- Mid-level
- Continuous improvement
- Organizational skills
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Technical Program Manager, Optimus Service Operations
Tesla —Palo Alto, CA
- $96,800 - $253,200 a year
- Full-time
- Mid-level
- In-person
- Commuter assistance
- Health savings account
Manager, Inventory Partnerships and Operations
Madhive —New York, NY
- $105,000 - $135,000 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- 3 years
Metal Operations Manager
Janicki —Sedro-Woolley, WA
- $90,000 - $160,000 a year
- Pass drug screening
- 3 years
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Plant Operations Manager
Corning —Glendale, AZ
- $126,334 - $173,710 a year
- Full-time
- Bachelor of Science
- Senior level
- Leadership
- Paid parental leave
- Disability insurance
Operations Manager
Riverstone Logistics —Fairborn, OH
- Extended hours
- Ability to walk for extended periods
- Mid-level
- 3 years
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Project Manager - Ambulatory Operations Improvement - Full Time 8 Hour Days (Exempt)(Non-Union)
USC —Los Angeles, CA
- $84,365 - $138,330 a year
- 8 hour shift
- Microsoft Outlook
- Management
- Research
5d
Controls Manager
Energy Transfer Partners —Midland, TX
- Weekends as needed
- Heavy lifting
- Construction site
- System design
- Profit sharing
- Paid time off
Commercial Launch & Deployment Manager
Mill —San Bruno, CA
- $160,000 - $200,000 a year
- Computer literacy
- Residential
- 3 years
Quick Apply

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Field Operations Manager

Symetrica, Inc.
Westford, MA

Quick Apply

Job Details

Full-time
From $130,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance
Referral program
Retirement plan

Qualifications

Customer communication
Operational analysis
Teamwork
Team development
Bachelor's degree
Customer support
Process management

Full Job Description

Company Summary

Symetrica is a global leader in radiation detection and identification, providing advanced technology solutions for real world challenges. The range of detectors, from handheld devices to mobile solutions and portal monitors, serve customs and border protection, law enforcement and military, emergency services and first responders. Users benefit from the most operationally effective multi-layered radiation detection and identification systems. For the last 24 years, Symetrica has produced a wide breadth of best-in-class radiation detection solutions. More recently the company has experienced rapid growth as the company has introduced new products and solutions and additionally has scaled the leadership of the commercial teams. The company has dedicated specialist staff and manufacturing plants in Westford (MA) and Southampton (UK) for the design, manufacture, and support of its product range.

Job Summary

We are seeking an experienced and hands-on Field Operations Manager to own, rebuild and lead our Customer Support function. This role combines technical troubleshooting expertise with operational leadership and process improvement responsibilities. While the successful candidate will actively support customers through field service, remote diagnostics, and depot repair activities, the primary objective of the role is to transform and scale the customer support organization into a proactive, efficient, and customer-focused operation.

The Field Operations Manager will evaluate existing support tools and workflows, implement new processes and systems where needed, and establish best practices that improve response times, service quality, and customer satisfaction. The incumbent will also build and expand a global Customer Support team aligned with a growing customer base and business requirements.

Key Responsibilities

Customer Support Leadership and Transformation

Lead the rebuilding and continuous improvement of the Customer Support function.
Assess current support operations, tools, workflows, and service capabilities; identify gaps and opportunities for improvement.
Design and implement scalable support processes, service standards, KPIs, and reporting mechanisms.
Introduce and optimize tools for ticket management, knowledge sharing, diagnostics, service tracking, and customer communication.
Develop a customer-centric support culture focused on responsiveness, accountability, and continuous improvement.
Collaborate cross-functionally with Engineering, Quality, Operations, and Sales to resolve customer issues and improve product reliability.

Technical Support and Service Delivery

Provide technical troubleshooting and repair support for customer products and systems.
Conduct field service activities including installation support, diagnostics, repairs, commissioning, and customer training as required.
Manage depot-based repair, testing, refurbishment, and failure analysis activities in conjunction with Operations.
Support escalated technical issues and coordinate root cause investigations.
Maintain accurate service records, repair documentation, and technical reports.
Assist in developing technical documentation, troubleshooting guides, and knowledge base content.
Uphold safety and compliance standards, ensuring all work is performed according to safety regulations and company policies.

Team Development and Global Expansion

Build, mentor, and lead a high-performing global customer support team.
Define staffing requirements and support recruitment efforts as the organization scales.
Establish training programs, onboarding processes, and technical competency standards.
Coordinate support coverage, across global regions, to meet customer expectations.
Foster collaboration and communication across geographically distributed teams.

Customer Relationship Management

Serve as a key escalation point for critical customer issues.
Maintain strong customer relationships through professional communication and effective issue resolution.
Monitor customer satisfaction metrics and implement corrective actions where necessary.
Support strategic customer accounts and contribute to long-term customer retention efforts.

Qualifications and Experience

Bachelor’s degree or technical diploma in Engineering, Electronics, Mechanical Engineering, Computer Science, or a related technical field; equivalent experience may be considered.
Proven experience in technical customer support, field service, or product support leadership roles. Experience supporting complex electromechanical, industrial, medical, telecommunications, or high-technology products preferred.
Demonstrated success improving or rebuilding support operations, processes, or service organizations. Familiarity with quality systems, root cause analysis methodologies, and continuous improvement practices preferred.
Strong hands-on troubleshooting and repair experience with technical products or systems.
Experience implementing or optimizing CRM, ticketing, or service management platforms. Knowledge of ERP, CRM, or field service management systems preferred.
Experience with service KPIs, SLAs, and customer satisfaction measurement preferred.
Experience managing or mentoring technical support teams, including remote or global teams.
Strong analytical, organizational, and problem-solving skills.
Excellent communication and customer-facing abilities.

Physical Requirements

Ability to travel, domestically and internationally, >50% of the time with variable notice as required.
Prolonged periods working on-site at possible outdoor installations.
Must be able to lift up to 12kg at times.

Pay: From $130,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Application Question(s):

Do you have strong hands-on troubleshooting and repair experience with technical products or systems?
Do you have the proven ability to improve or rebuild support operations, processes, or service organizations.?
Are you able to demonstrate your experience in technical customer support, field service, or product support leadership roles such as supporting complex electromechanical, industrial, medical, telecommunications, or high-technology products?

Education:

Bachelor's (Required)

Location:

Westford, MA 01886 (Required)

Willingness to travel:

50% (Required)

Work Location: In person

Quick Apply

Refine Your Search

Manager Technical Operations jobs

Field Operations Manager

Operations Manager

Shift Operations Manager

Plant Manager

Program Management Advisor

Senior Technical Project Manager

Technical Program Manager, Central Operations

Operations Manager

Operations Manager - Data Center Deployment experience - Travel role

Operations Manager

Operations Manager

Operations Manager

Technical Program Manager, Optimus Service Operations

Manager, Inventory Partnerships and Operations

Metal Operations Manager

Plant Operations Manager

Operations Manager

Project Manager - Ambulatory Operations Improvement - Full Time 8 Hour Days (Exempt)(Non-Union)

Controls Manager

Commercial Launch & Deployment Manager

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