Technical Account Manager (Weekend)
Harvey —Remote
- $92,000 - $138,000 a year
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Communication skills
- Health insurance
- Dental insurance
8d
Senior Manager, Development Support
Axonify —Remote
- $155,000 - $241,000 a year
- Full-time
- Remote
- Java
- US work authorization
- Senior level
- Health insurance
- Benefits from day one
Manager - Technical Support
Granicus —Remote
- $64,000 - $72,000 a year
- Full-time
- Remote
- 5 years
- Presentation skills
- Senior level
- Paid parental leave
- Health savings account
Customer Support Manager-Tier 2 (Austin, TX)
Accruent —Remote
- $76,700 - $128,100 a year
- Remote
- 5 years
- Mentoring
- Organizational skills
Technical Support Manager - HVAC Construction
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Electrical Engineer II & Technical Support (Supervisor)
Spray Enclosure Technologies, Inc. —Rialto, CA
- $98,000 - $120,000 a year
- Full-time
- Microsoft Outlook
- ERP systems
- System design
- Paid holidays
- Health insurance
Quick Apply
2d
Regional Sales & Customer Service Manager
DW PRODUCTS —Cedar Rapids, IA
- Full-time
- Background check
- Up to 50% travel
- Mid-level
- Paid holidays
- Relocation assistance
Quick Apply
Principal Technical Program Manager, Amazon Customer Service
Amazon.com Services LLC —Seattle, WA
- $177,000 - $239,400 a year
- Full-time
- 5 years
- Product management
- Senior level
- AD&D insurance
- Health insurance
11d
Technical Support Manager
Colorvision International, Inc —Orlando, FL
- $100,000 - $110,000 a year
- Full-time
- 5 years
- Office
- Hotel
Quick Apply
Senior Account Manager (Customer Support)- Jasper, IN
Kimball International —Jasper, IN
- Office
- Analysis skills
- Conflict management
Plant Technical Support Manager
CPS Energy —San Antonio, TX
- Weekends as needed
- Clean driving record
- Bachelor of Science
- Engineering
12d
Technical Support Engineer - Lead
Expert Computer Solutions —Houston, TX
- From $37.50 an hour
- 8 hour shift
- Background check
- Azure
- Microsoft Outlook
- Health savings account
- Paid holidays
Quick Apply
Customer Service Operations Supervisor
Giggle Fiber, LLC —Monrovia, CA
- $70,000 a year
- Weekends as needed
- Microsoft Excel
- 5 years
- English
- Health insurance
- Dental insurance
Quick Apply
13d
Lead Systems Training Engineer - Integrated Systems and Networking Devices
GE Aerospace —Grand Rapids, MI
- $112,000 - $149,000 a year
- Full-time
- Classroom
- 5 years
- Engineering
- Paid parental leave
- Disability insurance
Regional Customer Service Manager
Litco International, Inc. —Vienna, OH
- $40,000 - $50,000 a year
- 8 hour shift
- Management
- Sales
- Customer service
- Health savings account
- Health insurance
Quick Apply
Plant Technical Support Manager
CPS Energy —San Antonio, TX
- Weekends as needed
- Clean driving record
- Bachelor of Science
- Engineering
Lead Customer Service Representative
Trustal Recruiting —Sandpoint, ID
- $26 - $34 an hour
- Overtime
- Writing skills
- Mid-level
- Office
- Paid time off
Quick Apply
12d
Customer Support Center Team Lead
HOMEX Services Group —Lincoln, RI
- $24 an hour
- Weekends as needed
- English
- Mid-level
- Windows
Quick Apply
3d
Inside Sales and Customer Service Representative (Brand Manager)
midwest extraction services —Waseca, MN
- From $60,000 a year
- Full-time
- Background check
- Mid-level
- Office
Quick Apply
6d
Project Manager/Customer Service
Commercial Lighting Industries —Indio, CA
- $17 - $23 an hour
- 8 hour shift
- Customer service
- Office
- Project management
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for Manager Technical Support

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Manager Technical Support jobs near

Customer Service Representative jobs in Indio, CA

Systems Integration Engineer jobs in Grand Rapids, MI

Customer Care Manager jobs in Remote

Technical Support Manager jobs in San Antonio, TX

Technical Account Manager jobs in Remote

Technical Support Engineer jobs in Houston, TX

Technical Support Manager jobs in Remote

Technical Support Manager jobs in Orlando, FL

Senior Account Manager jobs in Jasper, IN

Regional Sales Manager jobs in Cedar Rapids, IA

Principal Technical Program Manager jobs in Seattle, WA

Customer Service Representative jobs in York, PA

Customer Service Representative jobs in Mesquite, TX

Customer Service Representative Remote jobs in Winston Salem, NC

Call Center Representative jobs in Columbus, OH

Customer Service Representative jobs in Ventura, CA

Customer Success Manager jobs in Portland, OR

Customer Service Representative jobs in Visalia, CA

Customer Service Representative Remote jobs in Knoxville, TN

Systems Integration Engineer jobs in Kansas City, MO

Technical Account Manager (Weekend)

Harvey -
Remote

Apply Now

Job Details

Full-time
$92,000 - $138,000 a year
8 days ago

Benefits

Health insurance
Dental insurance
Paid time off
401(k) 4% Match
Vision insurance
401(k) matching

Qualifications

Customer communication
Stakeholder engagement
Enterprise software
Incident Escalation
Enterprise software support
Managing clients in a customer support role
Collaboration with product development teams
Customer engagement
Cross-functional communication

Full Job Description

Location

Remote

Employment Type

Full time

Location Type

Remote

Department

Customer Success

Compensation

$92K – $138K • Offers Equity • Offers Bonus

Additionally, this role is eligible to participate in our equity plan and benefits program. Benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

As Harvey continues to scale its premium customer offerings, we are hiring a Technical Account Manager to join our Customer Success organization. This role serves as a high-touch, technically fluent support resource for Harvey’s most strategic customers, providing rapid, expert handling of complex, time-critical, and sensitive issues.

The Technical Account Manager strengthens Harvey’s post-sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal for someone who thrives in high-stakes environments, enjoys deep problem-solving, and takes pride in delivering a world-class customer experience.

What You'll Do

Serve as a primary escalation point for Enterprise and Majors accounts, owning high-severity and technically complex support cases through resolution.
Triage, investigate, and resolve urgent customer issues with speed and sound judgment, coordinating across Support, Customer Success, Engineering, Product, and Security teams.
Maintain deep account context, including customer workflows, configurations, integrations, and sensitivities, and apply that context to troubleshooting and communications.
Provide real-time, hands-on technical support for senior customer stakeholders, including Knowledge Management, Innovation, and IT leaders.
Lead clear and proactive incident communications, translating technical updates into customer-specific impact, expectations, and next steps.
Participate in incident response workflows, including severity classification, escalation handling, and post-incident retrospectives.
Document root causes, resolutions, and preventative actions to improve product reliability, internal knowledge coverage, and operational maturity.
Contribute to the development and continuous improvement of escalation playbooks, runbooks, and support tooling.
Partner closely with Customer Success Managers to enhance Harvey’s post-sale technical engagement and overall customer experience.

What You Have

Experience supporting enterprise or highly regulated software products in technical support, escalation management, or technical account-facing roles.Proven experience engaging and managing high-level stakeholders both internally and externally.
Exceptional attention to detail with the ability to manage and resolve complex, multi-layered support cases
Strong technical foundation, with the ability to troubleshoot complex systems and collaborate effectively with Engineering and Product teams. Ability to bridge technical and non-technical communication by translating complex back-end and front-end concepts into clear, accessible language for customers
Deep customer obsession and ownership mindset - end-to-end accountability for customer outcomes and going beyond issue resolution to actively champion the customer's long-term success with the product.
Exceptional judgment under pressure, with comfort operating in high-severity, time-sensitive, and confidential situations.
Clear, polished written and verbal communication skills, with experience engaging senior customer stakeholders.
Demonstrated ability to manage multiple urgent issues simultaneously while maintaining accuracy, composure, and customer trust.
Highly collaborative mindset and strong partnership orientation with Customer Success and cross-functional teams.
Comfort operating in ambiguity and contributing to process-building in a fast-scaling environment.

Nice to Have

Experience supporting AI-powered, data-intensive, or security- and compliance-sensitive products.
Familiarity with incident management frameworks, on-call models, or escalation playbooks.
Prior experience working with law firms or professional services organizations.

Compensation

$92,000 - $138,000 USD

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

#LI-GK1

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]

Apply Now

Refine Your Search

Manager Technical Support jobs

I want to receive the latest job alert for Manager Technical Support

Related Searches

Explore jobs in more locations

Location

Employment Type

Location Type

Department

Compensation

Why Harvey

Role Overview

What You'll Do

What You Have

Nice to Have

Compensation

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].