Top 10071 Managing Director Analytics Jobs

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Manufacturing Engineering Manager
Overhead Door Corporation —Williamsport, PA
- $115,162.51 - $130,765.60 a year
- Full-time
- Background check
- 7 years
- Master's degree
Quick Apply
Director of Finance
Sutter Health Greater Central Valley —Modesto, CA
- $180,000 - $200,000 a year
- Full-time
- CPA
- Customer service
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
8d
Director, Corporate Development
BioUrja Advisors, LLC —Houston, TX
- Full-time
- CPA
- 5 years
- Office
- Health savings account
- Paid holidays
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6d
Controller
The Confidential Search Company —Boston, MA
- Up to $175,000 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Disability insurance
- Health insurance
Quick Apply
Director of Performance Marketing
Charter Homes & Neighborhoods —Lancaster, PA
- $150,000 - $200,000 a year
- Full-time
- Background check
- Marketing
- Office
- Disability insurance
- Health insurance
Quick Apply
Network Engineer Manager
Logix Fiber Networks —Houston, TX
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Director, Network Products
Virtuoso, Ltd. —Remote
- $150,000 - $180,000 a year
- Full-time
- Remote
- 3 years
- Bachelor's degree
- Product management
- Health insurance
- Dental insurance
Business Systems & E-Commerce Manager
American Philatelic Society —Bellefonte, PA
- $55,000 - $70,000 a year
- Full-time
- Marketing
- Office
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
12d
Creative Manager/Copywriter
Paul Reed Smith Guitars —Stevensville, MD
- $115,000 - $135,000 a year
- Full-time
- 7 years
- Marketing
- Ability to walk for extended periods
- Health savings account
- Disability insurance
Quick Apply
7d
Events Marketing Manager
FOOT LEVELERS INC —Roanoke, VA
- $70,000 - $80,000 a year
- Full-time
- Marketing
- Analysis skills
- Bachelor's degree
Quick Apply
Manufacturing Engineering Manager
Overhead Door Corporation —Mount Hope, OH
- $115,162.51 - $135,765.60 a year
- Full-time
- Background check
- 7 years
- Master's degree
Quick Apply
Director Of Outpatient Quality, Network Administration, Full-Time, Days
MarinHealth Medical Network —Novato, CA
- $182,728 - $219,273 a year
- 8 hour shift
- Nursing
- RN License
- Analysis skills
Quick Apply
Director of Development and Marketing
Schroeder Family Exploreum —Joplin, MO
- $45,000 - $65,000 a year
- Full-time
- Background check
- Research
- Databases
- Paid time off
Quick Apply
Director, Business Insights & Analytics
Rocket Pharmaceuticals —Cranbury, NJ
- $196,000 - $294,000 a year
- Full-time
- 11+ years
- Bachelor's degree
- Doctor of Philosophy
- Paid holidays
- Health insurance
Marketing and Sales Coordinator
The Daston Corporation —Leesburg, VA
- $49,949.27 - $65,000.00 a year
- Full-time
- Google Workspace
- Marketing
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Network Engineer Manager
Logix Fiber Networks —Dallas, TX
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Research Director, Commercial Real Estate
Colliers International —Chicago, IL
- $131,940 - $180,000 a year
- Full-time
- Writing skills
- Office
- Master's degree
- Paid parental leave
- AD&D insurance
Director, Development Strategy and Communications
Grace Place for Children and Families —Naples, FL
- Full-time
- Background check
- Classroom
- Clean driving record
Quick Apply
13d
AI Attack Surface and Threat Exposure Management Consulting Director
CNA Insurance —Chicago, IL
- $97,000 - $189,000 a year
- Full-time
- Hybrid work
- Computer science
- Experience equivalent to degree accepted
- Senior level

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Director, Member Advocate Center

Costco Auto Program
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

Managing Director Analytics jobs

Director, Member Advocate Center

Manufacturing Engineering Manager

Director of Finance

Director, Corporate Development

Controller

Director of Performance Marketing

Network Engineer Manager

Director, Network Products

Business Systems & E-Commerce Manager

Creative Manager/Copywriter

Events Marketing Manager

Manufacturing Engineering Manager

Director Of Outpatient Quality, Network Administration, Full-Time, Days

Director of Development and Marketing

Director, Business Insights & Analytics

Marketing and Sales Coordinator

Network Engineer Manager

Research Director, Commercial Real Estate

Director, Development Strategy and Communications

AI Attack Surface and Threat Exposure Management Consulting Director

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