Top 11 Masterworks Jobs

Telemetry Operations Manager
Masterworks —Poulsbo, WA
- $80,000 - $100,000 a year
- Full-time
- Remote
- Mid-level
- SQL
- JavaScript
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12d
Account Strategist I
Masterworks —Poulsbo, WA
- $55,000 - $75,000 a year
- Full-time
- Remote
- Marketing
- Bachelor's degree
- Travel
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Creative Strategist
Masterworks —Poulsbo, WA
- $80,000 - $100,000 a year
- Full-time
- Remote
- 5 years
- Travel
- Senior level
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Product Designer (Contract)
Masterworks —New York, NY
- $75 - $95 an hour
- Contract
- Mid-level
- 3 years
- Agile
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14d
Fundraising Analyst
Masterworks —Poulsbo, WA
- $75,000 - $95,000 a year
- Full-time
- Remote
- Marketing
- 5 years
- Finance
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Private Wealth Advisor
Masterworks —Beverly Hills, CA
- $118,000 - $170,000 a year
- Full-time
- Mid-level
- 1 year
- Commuter assistance
- Paid parental leave
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Gallery Events Manager
Masterworks —New York, NY
- $65,000 - $70,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Team management
- Paid parental leave
- Paid holidays
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Financial Advisor
Masterworks —New York, NY
- $80,000 - $125,000 a year
- Weekends as needed
- Public speaking
- Mid-level
- Finance
- Paid parental leave
- Health insurance
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Senior Financial Advisor (Art Gallery)
Masterworks —New York, NY
- $300,000 - $800,000 a year
- Full-time
- 5 years
- Senior level
- Banking
- Commuter assistance
- Paid parental leave
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Senior Investment Advisor
Masterworks —New York, NY
- $150,000 - $200,000 a year
- Full-time
- 5 years
- Senior level
- Time management
- Paid parental leave
- Health insurance
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Telemetry Operations Manager

Masterworks -
Poulsbo, WA

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Job Details

Full-time
$80,000 - $100,000 a year
12 days ago

Qualifications

Website activity analysis
Google Tag Manager
Slack
Communication platforms
Technical user customer support
Client management
Account management experience
Developer tools
Data analytics technologies
Debugging

Full Job Description

Telemetry Operations Manager

MASTERWORKS.AGENCY

The Telemetry Operations Manager owns the day-to-day health of Masterworks' client tracking ecosystem: 100+ active digital properties across a diverse nonprofit and Gloo capital partner portfolio. You'll deploy and maintain tracking tags, investigate conversion data gaps, support new client onboarding, and serve as first responder to telemetry issues raised by internal teams.

What You'll Own

Tag Operations & Maintenance

Monitor and maintain Piwik PRO tracking configurations across 100+ client site instances, according to one of several standardized schemas to keep administration clean and efficient. This includes conversion events, goals, and e-commerce tracking
Work with development contractors to deploy and update the Masterworks CDN-hosted telemetry stack as platforms evolve and clients change donation platforms, website stacks, or tracking requirements
Manage Piwik PRO tag configurations: tags, triggers, variables, and container publishes
Keep client tagging synchronized when clients change websites, donation platforms, or ad account configurations

Monitoring & QA

Review daily and weekly telemetry monitoring alerts, identify gaps in results data collection, and triage issues by severity
Debug conversion event failures, identifying issues between changing client technologies and our tracking interface
Verify new tag deployments using live page inspection, browser developer tools, and Piwik reporting APIs
Continue to build out AI/automated methods for monitoring client sites/configurations

Telemetry Helpdesk

Serve as primary responder to telemetry tickets from Client Service, Project Management, Digital Media, Operations, and Gloo capital partner teams
Answer questions about Epiphany dashboard results, explain tracking behavior, and translate technical findings for non-technical teammates
Run live tests against client donation systems using credit card, managing costs while verifying real world conversion events are being captured correctly
Escalate and coordinate with the telemetry development contractor when issues require code-level resolution

Client Onboarding Support

Support technical digital onboarding of new clients: configure Piwik site instances, set up ad platform pixels (Meta, Google Ads, Adform, The Trade Desk, Outbrain), and verify tracking end-to-end
Document client-specific tagging configurations, deployment notes, and testing guides in Notion
Participate in client-facing technical onboarding calls to explain Masterworks' tracking approach and platform requirements
Regularly use and improve AI/automation systems to streamline onboarding process

Consent Management/Governance

Responsible for ensuring Gloo capital partners have the technical means to request and capture consent settings from web site visitors
Ensure tracking for capital partner sites (and some client sites) conforms to Gloo corporate requirements to avoid legal liability for data collection practices

Other Responsibilities

Maintain client URL parameter sheets and support the Operations team with link testing workflows
Investigate and resolve source code ingestion issues

What We're Looking For

Required

3–5 years of hands-on digital analytics or tag management experience
Strong working knowledge of Google Tag Manager, building and managing tags, triggers, variables, and container structures
Experience with a web analytics platform (Piwik PRO, GA4, Adobe Analytics, or similar), configuring goals, events, and e-commerce tracking
Ability to debug tracking issues using browser developer tools, including reading the network tab, inspecting the dataLayer, and following event chains
Comfortable managing multiple client contexts simultaneously without losing the thread (documentation is key here!)
Clear written communication, you'll regularly explain technical findings to non-technical teammates and clients using Slack, email, and Fibery

Strongly Preferred

Experience with Piwik PRO specifically (tag management, reporting, consent management)
Familiarity with programmatic and paid social ad platform pixels: Meta, Google Ads, Adform, The Trade Desk
Understanding of CRM source code tracking and UTM parameter schemas
Basic SQL or data inspection skills (BigQuery, Looker, or similar)
Experience in an agency environment managing multiple client accounts

Nice to Have

Familiarity with RudderStack or other CDPs
HTML/CSS/JavaScript proficiency
Experience with nonprofit donation platforms

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Refine Your Search

Masterworks jobs

Telemetry Operations Manager

Account Strategist I

Creative Strategist

Product Designer (Contract)

Fundraising Analyst

Private Wealth Advisor

Gallery Events Manager

Financial Advisor

Senior Financial Advisor (Art Gallery)

Senior Investment Advisor

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