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General Manager - Event Operations

BEST Crowd Management -
Santa Barbara, CA

Quick Apply

Job Details

Full-time
$105,000 - $115,000 a year
6 days ago

Benefits

Relocation assistance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Outdoor work experience
Event customer service

Full Job Description

Job Description:

General Manager – Event Operations

Lead High-Impact Operations. Build Teams. Drive Results.

Are you a strategic operations leader who thrives in fast-paced environments, loves building strong teams, and takes pride in delivering exceptional client experiences? We are seeking an experienced and motivated General Manager to oversee operations, lead staff, and drive excellence across multiple accounts and events.

This is an exciting opportunity for a hands-on leader with a background in operations, event staffing, security, sports management, or venue services who is ready to make a measurable impact.

Pay, Benefits, and Work Location:

Competitive Salary: $105,000 - $115,000 / year
Comprehensive Benefits: Enjoy health, dental, and vision insurance, 401(k) with company match, paid time off, and more.
Relocation Assistance
Work Location: Based in Santa Barbara, CA you’ll be at the heart of our operations.

What You’ll Do

As the General Manager, you will oversee day-to-day operational performance, customer satisfaction, profitability, and team leadership while ensuring seamless execution across all accounts and events.

Key Responsibilities

Lead and oversee all operational activities including planning, staffing, scheduling, execution, and profitability
Drive operational excellence and implement strategies that improve efficiency, execution, and client value
Maintain strong client relationships through proactive communication, regular check-ins, and service reviews
Ensure successful execution of contracts including labor management, subcontractor oversight, invoicing, budgeting, and collections
Analyze estimated versus actual operational costs and identify opportunities for improvement
Recruit, coach, mentor, and develop operational team members and supervisors
Foster a high-performance culture focused on accountability, communication, customer service, and continuous improvement
Communicate operational goals clearly across teams and maintain accurate operational reporting
Identify new opportunities to improve processes, increase efficiencies, and support business growth
Travel up to 25% as needed to support operations and client accounts
Support additional operational initiatives and special projects as assigned

What We’re Looking For

We’re looking for a confident leader who can motivate teams, manage complex operations, and maintain exceptional customer relationships in dynamic environments.

Qualifications

Bachelor’s degree in a related field or equivalent professional experience
Minimum 3 years of operations, service, field, or project management experience
Previous experience in one or more of the following industries preferred:
- Event Staffing
- Security Operations
- Sports & Entertainment
- Athletics
- Venue Management
Strong leadership, coaching, and team-building skills
Excellent verbal and written communication abilities
Proven ability to manage multiple priorities in fast-paced operational environments
Customer-focused mindset with strong relationship management skills
Self-starter with initiative and problem-solving abilities
Adaptable and responsive to changing business needs

Physical Requirements

This role requires a combination of office and field-based work. Candidates must be comfortable standing, walking, climbing stairs, working outdoors in varying weather conditions, and occasionally lifting up to 25 pounds.

Why Join Us?

Opportunity to lead large-scale operations and high-profile events
Collaborative and energetic work environment
Career growth and advancement opportunities
Ability to make a direct impact on operational success and team development
Dynamic industry with no two days the same

If you are a driven operations professional ready to lead teams, improve performance, and deliver outstanding results, we encourage you to apply today.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

License #16344

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