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Remote Outbound Call Center Representative

Vitasora Health
Remote

Quick Apply

Job Details

Full-time
From $18 an hour
7 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Work from home
Vision insurance

Qualifications

Computer operation
Outbound sales
Phone communication
High school diploma or GED
Initial Contact (sales skills)
Time-based sales targets
Computer skills
Outbound calling
Client interaction via phone calls

Full Job Description

Why Vitasora Health

Vitasora Health is redefining how chronic care is delivered in America. We connect patients, providers, and payers through a technology-driven platform built around RPM, CCM, and telehealth—making proactive, continuous care accessible beyond the clinic. Joining Vitasora means being part of a mission-driven team that is not just responding to the future of healthcare—we are building it. Vitasora Health is an Equal Opportunity Employer (EOE) and does not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, or veteran status. We are committed to fostering an inclusive and diverse workplace that reflects the communities we serve.

What Vitasora Health Offers

We offer a competitive compensation package including comprehensive medical, vision, and dental coverage, a 401(k) plan, and paid time off. You’ll join a collaborative, high-energy environment where innovation is encouraged, contributions are recognized, and careers grow alongside a company shaping the future of remote care.

Job Description

At Vitasora Health, we believe care should never stop at the clinic door. The Patient Enrollment Specialist is the first voice many of our patients hear, and that matters. This is a high-volume outbound phone role in a fast-paced, performance-driven environment. Your job is to connect eligible patients with life-changing Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) programs through confident outbound calling, clear communication, and genuine care. If you thrive in a call center or outbound sales environment, enjoy building rapport quickly, and want your daily work to mean something beyond a number, this role was built for you.

Core Responsibilities

Outbound Enrollment

Make high-volume outbound calls daily to eligible patients to introduce CCM and RPM services and obtain verbal enrollment consent.
Present program benefits clearly and confidently, adapting your approach to each patient and their individual circumstances.
Handle objections with patience, persistence, and professionalism.
Meet or exceed daily and monthly enrollment targets.

Patient Communication

Explain program participation, expectations, and next steps with clarity and empathy, particularly when speaking with seniors managing chronic conditions.
Build trust quickly on every call and represent Vitasora Health with professionalism and care.
Always maintain strict HIPAA compliance and patient confidentiality.

Documentation

Accurately log all call outcomes, enrollment statuses, and patient interactions in the care coordination system.
Track individual enrollment metrics and contribute to daily and weekly reporting.

Team Contribution

Participate in team huddles and stay aligned on enrollment goals and program priorities.
Share patient feedback and call insights with your team to continuously improve outreach effectiveness.

This role may require completion of tasks and responsibilities outside of those listed above, as business needs evolve. Flexibility and a willingness to contribute beyond defined expectations is an important part of this role.

Required Qualifications

Minimum 1 year of experience in outbound sales for enrollment.
General outbound call center, telemarketing, or a high-volume phone-based role.
Demonstrated ability to meet daily quotas or performance targets in a metrics-driven environment.
High school diploma or GED required.
Strong verbal communication skills with a confident, empathetic, and professional phone presence.
Comfortable with technology including VoIP systems, CRM or documentation platforms, and basic computer navigation.
Reliable high-speed internet (minimum 50 Mbps) and a quiet, distraction-free home workspace.

Preferred Qualifications

Experience in healthcare, insurance, or patient-facing enrollment is a plus but not required.
Familiarity with CCM, RPM, Medicare, or telehealth services.
Experience working with patient populations or patients managing chronic conditions.
Proven ability to build rapport quickly and handle objections with empathy and persistence.
Bilingual in English and Spanish is strongly preferred.

Core Competencies

Outbound Sales Performance and Enrollment Target Achievement
Confident Phone Presence and Objection Handling
Patient-Centered Communication and Active Listening
HIPAA Compliance and Healthcare Confidentiality
Documentation Accuracy and Systems Proficiency
Adaptability, Resilience, and Team Collaboration

Cultural Qualifications

Empathy First — We lead every interaction with compassion and genuine curiosity about the human behind the diagnosis.
Relentless Advocacy — We champion each patient with the dedication of a trusted friend who happens to be a doctor.
Radical Simplicity — We remove friction from care, making the complex feel manageable for patients and providers alike.
Shared Growth — When patients thrive, providers thrive, and our team thrives.

Schedule & Availability

This role requires flexibility in scheduling based on business needs, which will be communicated well in advance. Team members may be asked to adjust working hours, including early mornings, evenings, or occasional weekends, to support patient outreach goals, program deadlines, or operational demands. A willingness to work flexible hours is an important part of this role.

Physical & Remote Work Requirements

Prolonged periods of sitting and working on a computer.
Reliable high-speed internet (minimum 50 Mbps) and quiet, distraction-free workspace.
Must be able to lift up to 15 pounds at times.

Our Mission & Vision

Our Mission: Giving doctors a complete view with care that’s always on. Vitasora expands the capacity of healthcare practitioners to give exceptional care by providing insights beyond the limitations of the clinic, no matter where patients are.

Our Vision: A world where care never stops. A world where living with a chronic condition no longer means navigating it alone — where every patient has a care-keeper by their side and every clinician is empowered to extend their reach beyond the exam room.

Equal Opportunity Employer

Vitasora Health USA Inc is an Equal Opportunity Employer (EOE) and does not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law, including but not limited to gender identity, gender expression, marital status, medical condition, genetic information, ancestry, and age. We are committed to fostering an inclusive and diverse workplace that reflects the communities we serve.

Pay: From $18.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Work from home

Application Question(s):

Are you comfortable working in a performance-driven role with a base hourly rate of $18 per hour plus uncapped earning potential through a $5 per enrollment bonus structure?
Are you bilingual?
Do you familiarity with healthcare terminology, CCM, Medicare, and RPM services?
Do you have proficiency with internal systems and EMR platforms, VoIP systems, and/or basic healthcare technology?

Experience:

Outbound sales: 1 year (Preferred)
remote working: 1 year (Preferred)
Outbound calling: 2 years (Required)

Work Location: Remote

Quick Apply

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