Top 670 Network/Helpdesk Manager Jobs

Helpdesk Manager
BGBx —New York, NY
- $75,000 - $105,000 a year
- On call
- Hybrid work
- Office
- Microsoft Office
- 3 years
- Paid holidays
- Health insurance
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Information Technology Engineer
Greater Miami Expressway Agency —Miami, FL
- $85,000 - $115,000 a year
- Full-time
- Background check
- Computer science
- Clean driving record
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IT Manager
Thoma-Sea Marine Constructors, LLC —Houma, LA
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
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Director of Technology Operations & Applications (Hands-On)
Black Diamond Pest Control —Jeffersonville, IN
- $160,000 - $185,000 a year
- Full-time
- Background check
- Windows
- SQL
- Health insurance
- Dental insurance
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IT Manager / Senior IT Manager (based on experience)
ARKRAY GROUP —Plano, TX
- Full-time
- Computer science
- Computer Science
- HIPAA
- Health savings account
- Health insurance
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IT Manager
Shrader Tire and Oil —Toledo, OH
- From $80,000 a year
- Full-time
- Background check
- Computer Science
- Software troubleshooting
- Health savings account
- Health insurance
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Junior Help Desk
Konnected Concepts —Castro Valley, CA
- $17 - $20 an hour
- Part-time
- Background check
- 3 years
- Administrative experience
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IT Manager
Robert Half —Salinas, CA
- $100,000 - $130,000 a year
- Spanish
- Mid-level
- 3 years
- Disability insurance
- Dental insurance
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14d
IT TECHNICAL SUPPORT SPECIALIST
Advanced Motion Controls —Camarillo, CA
- $39 - $49 an hour
- Weekends as needed
- Computer science
- Computer Science
- High school diploma or GED
Business Development Manager
Lyra Technology Group —Roanoke, VA
- $80,000 - $90,000 a year
- HIPAA
- Mid-level
- Leadership
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ITTechnician 1st Shift
THK Rhythm North America Co., LTD —Sparta, TN
- $45,000 a year
- Full-time
- Background check
- Software troubleshooting
- Writing skills
- Health insurance
- Dental insurance
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9d
Tech II
Klinger Moving, a Corovan Corporation Affiliate —San Leandro, CA
- $22.75 - $25.80 an hour
- Overtime
- English
- Mid-level
- Office
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Level 2 MSP Technician
AUTOMATES —National City, CA
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Travel
- Health insurance
- Tuition reimbursement
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Senior Systems Administrator, Systems Support
Carvana —Tempe, AZ
- Full-time
- Background check
- 6 years
- English
- Wellness program
- Health insurance
Quick Apply
IT Technician
Community Action Partnership of San Luis Obispo —San Luis Obispo, CA
- $17.20 - $21.07 an hour
- Email
- Microsoft Access
- Microsoft Outlook
- Research
Quick Apply
Regional Compliance Specialist (Quincy Regional Office/Northeast Region)
WinnCompanies —Quincy, MA
- $80,000 - $92,000 a year
- Weekends as needed
- Management
- 5 years
- English
- Health savings account
- AD&D insurance
Quick Apply
Field Services Operations Support Manager
LG Electronics —Huntsville, AL
- $100,000 - $113,000 a year
- Full-time
- 5 years
- English
- Mid-level
- Paid parental leave
- Paid holidays
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Helpdesk/Desktop Analyst - Contractor (4+ years experience) - Past Military is a must
Career Developers —Manhattan, NY
- Contract
- Inventory management
- Military
- Research
Quick Apply
10d
IT Specialist
Lyneer Staffing Solutions —Camarillo, CA
- $26 - $31 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- Computer Science
- Health insurance
Quick Apply
L&D Specialist - Digital Learning, Design and Development
Chimes International LTD —Baltimore, MD
- $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- 403(b) matching
- Disability insurance

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Helpdesk Manager

BGBx
New York, NY

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Job Details

$75,000 - $105,000 a year

Benefits

Paid holidays
Health insurance
Paid time off
Life insurance
Retirement plan

Qualifications

Desktop computer repair
Knowledge management
Network troubleshooting
Mobile device support
IT user and group management
Data permissions
Standard Operating Procedures (SOPs) implementation
Customer satisfaction tracking
Hardware maintenance
Operating system updates
Network infrastructure
User training (technical support)
Patch management
Desktop (troubleshooting support)
Computer management
Customer support ticket management
Customer service knowledge base
Hardware management
Access control management
Online help documentation
Ticketing system technical support
Standard operating procedures drafting

Full Job Description

About Us

At BGBx, we're driven by a simple idea: breakthrough thinking creates breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategists, scientists, communicators, creatives, technologists, and data experts to tackle some of healthcare's most important challenges.

Our teams work across consulting and communications to help clients shape strategy, launch innovations, engage stakeholders, and drive meaningful results throughout the product lifecycle. The work is complex, fast-moving, and deeply connected to improving lives, creating opportunities for curious minds to make a real difference every day.

If you're energized by collaboration, inspired by innovation, and motivated by work that matters, you'll find a place to grow, contribute, and make a meaningful impact at BGBx.

Helpdesk Manager

Position Overview

The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology needs.

The Helpdesk Manager will drive service excellence, manage workflows and SLAs, and continuously improve support processes. This individual will collaborate closely with infrastructure and engineering teams to resolve complex issues, enhance system performance, and ensure alignment with broader IT strategy. Additionally, this role plays a key part in onboarding, asset management, and maintaining a seamless technology experience for employees in a fast-paced environment.

This position is a hybrid role, with expectations the individual will work 4-5 days/week on-site in our Midtown NYC office.

Role Requirements:

Oversee intake, triage, prioritization, and resolution of IT support tickets, ensuring SLAs are consistently met
Act as an escalation point for complex or high-priority technical issues, coordinating with internal teams and external vendors as needed
Install, configure, and maintain end-user hardware and software, including desktops/laptops (PC & Mac), mobile devices, telephones, and peripherals
Troubleshoot Level 1 & 2 issues across hardware, software, networking, and SaaS applications
Support onboarding and offboarding processes, including device setup, system access, and employee moves
Manage user accounts, permissions, and security groups in alignment with company policies
Partner with infrastructure, network, and systems teams to resolve advanced technical issues and improve system reliability
Monitor helpdesk performance metrics (ticket volume, resolution time, customer satisfaction) and report on trends and improvements
Develop, maintain, and enhance knowledge base documentation to improve first-touch resolution and enable self-service
Establish and refine standard operating procedures (SOPs) to streamline helpdesk operations
Perform system updates, patch management, and desktop imaging to ensure security and optimal performance
Train and support end-users on hardware, software, and best practices
Ensure adherence to company security policies and relevant regulatory requirements
Participate in on-call rotation and provide support outside standard hours as needed

Preferred Qualifications:

3-5 years of experience in IT support or helpdesk roles, with at least 1-2 years in a leadership capacity
Experience managing or mentoring IT support teams in a corporate environment
Strong knowledge of operating systems (Windows, macOS), mobile platforms (iOS, Android), and common hardware
Experience with Office 365 and other cloud-based SaaS applications
Familiarity with helpdesk ticketing systems and IT service management tools
Understanding of networking fundamentals, including TCP/IP, Wi-Fi, VPN, and remote access tools (RDP)
Experience with device provisioning and configuration and endpoint management
Exposure to audio/visual and basic network infrastructure is a plus
Familiarity with ITIL or similar frameworks is a plus
Strong troubleshooting, problem-solving, and analytical skills
Excellent communication and interpersonal skills with a strong customer service orientation
Ability to prioritize and manage multiple tasks in a fast-paced environment

Salary Range: $75,000- $105,000

BGBx is headquartered in New York City, and the salary range listed reflects the expected base compensation for this role in the New York City metropolitan area. Final compensation will be determined based on geographic location, experience, qualifications, and other job-related factors.

What We Offer

At BGBx, we invest in our people because exceptional talent drives exceptional work. We provide a competitive rewards package designed to support your health, well-being, professional growth, and life outside of work.

Our benefits package typically includes health care insurance, retirement plans, generous paid time off and holidays, wellness benefits, life insurance, learning and development opportunities, and other resources that support our employees throughout their careers. Additional benefits may be available based on your location. Beyond benefits, you'll find a culture built on collaboration, innovation, inclusion, and the opportunity to make a meaningful impact on healthcare and the people it serves.

BGBx is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.

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Field Services Operations Support Manager

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