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Level 2 NOC Systems Administrator – Network Focus

Unisys -
Remote

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Job Details

Full-time

Qualifications

Performance monitoring
Telecommunications network device configuration
Network documentation
Network communication equipment reconfiguration
Telecommunications network configuration documentation
Load balancers
Telecommunications network performance monitoring
Procedural guides
Bachelor of Science
Load balancing
Triage
Telecommunications network inventory management
Performance Reporting
Mid-level
Incident Escalation
VLAN
Firewall
IT monitoring tools
Bachelor's degree
Incident management operations support
Resolving technical support tickets
Network routing
Network monitoring tools
Root cause analysis
Network infrastructure management
Training
Escalation handling
2 years
Technical writing for network engineers
VPN

Full Job Description

What success looks like in this role:

Position Summary

The Level 2 Network Administrator provides advanced network monitoring, troubleshooting, and incident remediation in a 24×7 NOC environment. This role handles escalations from Level 1, performs deeper network diagnostics, and ensures reliability of network infrastructure across multiple locations. This position supports the Cyber Backup environment and works under the guidance of the Level 3 Network Lead.

Key Responsibilities

Network Administration

Performs advanced monitoring and troubleshooting of routers, switches, firewalls, VPNs, and load balancers.
Supports network configuration tasks such as interface changes, VLAN updates, and routing adjustments (as permitted by credential scope).

Advanced Troubleshooting

Diagnoses and resolves complex network connectivity issues, consistent with the document’s language:

“Diagnoses and resolves complex issues across host environments and connectivity layers.”

Escalates unresolved issues to the Level 3 Network Lead.

Monitoring & Proactive Response

Performs daily monitoring of network devices, bandwidth, link health, and alerts.
Initiates proactive remediation to prevent outages or performance degradation.

Incident Remediation

Owns Level 2 network tickets through resolution, including root cause identification.
Documents findings and contributes to operational recommendations.

Operational Reporting

Provides network evaluation reports and contributes to NOC operational improvements.

Documentation & Compliance

Updates network configuration records, diagrams, and device inventories.
Ensures compliance with credential separation and access control policies.

Knowledge Transfer

Creates runbooks and how‑to guides for Level 1 analysts.
Provides training on network triage procedures.

You will be successful in this role if you have:

BA/BS degree and 2–4 years of relevant experience OR equivalent combination.
Strong experience with network troubleshooting and monitoring tools.
Ability to support 24×7 operations and rotating shifts.
U.S. Citizenship and U.S. residency required.

Shift timings:

Shift 1: Monday - Friday 7am - 4pm EST

Shift 2: Monday - Friday 3pm - 12am EST

Shift 3: Monday - Friday 11pm - 8am EST

Weekend Shift 1: Saturday & Sunday - 7am - 8pm EST

Weekend Shift 2: Saturday & Sunday - 7pm - 8am EST

Weekend shifts will also include 16 additional hours during the week.

#LI-JV1

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here .

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