POSITION SUMMARY
The Wildlife Repair Technician is responsible for performing humane wildlife removal, structural exclusion, and property repair work that protects customers' homes and businesses from wildlife intrusion. This role enters Network Pest Control at the Apprentice level — regardless of prior experience — because our methods, materials, standards, and customer experience expectations are specific to how we operate. Prior experience in construction, maintenance, pest control, or wildlife is valued and will accelerate progression through our career levels; it does not bypass the foundational training and onboarding process.
Technicians work in the field daily, represent Network Pest Control directly with customers, and are expected to uphold quality, safety, and documentation standards on every job. CompanyCam photo documentation and completion of job checklists are non-negotiable requirements at every level. Career progression from Apprentice through Senior Wildlife Technician and beyond is defined by the NPC Wildlife Repair Division Employee Maturity Model.
All technicians enter at Level 1. Advancement is earned through demonstrated performance — not time in role.
ABOUT NETWORK PEST CONTROL
We are Network Pest Control. We provide professional wildlife management, pest control, and exclusion services across Northwest Arkansas and Southwest Missouri, and we are growing rapidly. Our mission is to protect properties and enhance peace of mind through effective, humane, and long-term solutions.
We are Aligned and Transparent in our pursuit to help every team member reach their personal, professional, and financial goals through the work we do together. Our core values guide every hiring and leadership decision: Aligned, Transparent, Accountable, Adaptable, Results-Oriented, and Networked.
PERFORMANCE OBJECTIVES
The following objectives apply across all technician levels. Depth of execution and independence increase as the technician advances.
- Assist with or independently conduct property inspections to identify wildlife activity, entry points, and structural vulnerabilities — based on current level.
- Perform humane wildlife removal and exclusion in accordance with company standards, wildlife regulations, and ethical guidelines.
- Install exclusion systems including one-way doors, barriers, and reinforced seals to prevent wildlife re-entry.
- Complete structural repairs to vents, soffits, fascia, crawl spaces, and other access points using company-approved construction-grade materials and methods.
- Take before, during, and after photos with CompanyCam on every job — document all entry points found, all work performed, all materials installed, and the final result. Photos are required regardless of job size or complexity. No job is complete without CompanyCam photo documentation.
- Complete the CompanyCam to-do checklist on every job — this includes the materials checklist and scope of service items assigned to the job. The checklist must be fully completed before leaving the job site.
- Follow all OSHA, safety, and company protocols at all times — including when working at heights, in confined spaces, or around live wildlife. Zero exceptions.
- Communicate clearly and professionally with customers regarding findings, services performed, next steps, and prevention recommendations.
- Complete a customer walk-through at the conclusion of every job — confirm satisfaction and obtain customer sign-off before leaving the job site.
- Request a Google review from every customer at the end of every appointment — document the request in the daily metrics tracker.
- Accurately document inspections, services, materials used, chemicals, and outcomes in Fieldwork on the same day as the job.
- Manage daily routes and appointments to meet scheduled service windows and minimize customer wait times.
- Maintain tools, equipment, PPE, and company vehicles in clean, safe, and working condition at all times.
- Participate fully in ride-alongs, training sessions, team meetings, and coaching conversations — and apply what is learned.
- Identify and communicate additional service needs observed on the job site — present qualified pest control or exclusion upgrade opportunities to the customer using company process.
- Support team members on multi-technician job sites and contribute to overall crew efficiency.
- Performs other duties as assigned.
KEY COMPETENCIES
High performers in this role demonstrate:
- Coachability — accepts feedback, applies corrections, and improves without defensiveness
- Reliability and punctuality — shows up prepared every day without prompting
- CompanyCam discipline — photos and checklists completed on every job without exception or reminder
- Basic to advanced mechanical aptitude and handyman skills (increases with level)
- Safety awareness and strict protocol compliance — non-negotiable at all levels
- Attention to detail in workmanship, documentation, and customer communication
- Physical endurance and ability to work in varied and demanding environments
- Customer service and professional conduct on every job site
- Time management and ability to complete assigned jobs within scheduled windows
- Teamwork and willingness to support crew members
- Ownership mentality — takes responsibility for the quality of their own work
- Growing awareness of upsell and add-on service opportunities
COMPENSATION
Wildlife Repair Technicians are compensated with an hourly base wage plus performance-based commissions and bonuses as outlined in the NPC Field Technician Commission Plan. Full terms, payout timing, and documentation requirements are detailed in the NPC Field Technician Commission Plan provided at onboarding.
EDUCATION & EXPERIENCE
- High School Diploma or GED required
- Prior experience in construction, maintenance, handyman work, pest control, or wildlife control preferred — experience accelerates progression but does not bypass the onboarding and apprentice training process
- All technicians enter at Level 1 (Apprentice) regardless of prior experience
- Company-provided training and supervised field experience required before independent work
- Current Arkansas driver's license with clean driving record required
- Pest control or wildlife control certification preferred; company support available to obtain
PHYSICAL REQUIREMENTS
This position requires regular physical activity and the ability to work in varied environments. The role involves standing, walking, bending, kneeling, climbing ladders, crawling in attics and crawl spaces, and lifting or carrying tools and materials up to 50 pounds. Technicians should expect exposure to outdoor weather conditions, confined spaces, low-light environments, live wildlife, and occasional noise from power tools. The job requires the ability to work at heights and perform tasks while wearing OSHA-required PPE. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
BENEFITS
- Healthcare Membership: 100% employer paid
- Paid Holidays
- Paid Time Off (PTO) Program
- Professional Training & Development Opportunities
- Company Vehicle (provided after successful completion of training and probationary period)
- Fuel Card
- Performance-Based Commission & Bonus Program (see NPC Field Technician Commission Plan)
- Clear Advancement Path — governed by NPC Wildlife Repair Division Employee Maturity Model
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Network Pest Control recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to [email protected].
Already a Network Pest Control candidate? Please connect directly with your recruiter to discuss this opportunity.
Pay: $18.00 - $25.00 per hour
Benefits:
- Fuel card
- Opportunities for advancement
- Paid time off
- Paid training
Experience:
- Handyman: 1 year (Required)
- Construction: 1 year (Required)
- Pest control: 1 year (Preferred)
Work Location: In person
