Top 5218 Network Helpdesk Support Jobs

Network Support Technician
Network Craze Technologies —Williston, VT
- From $65,000 a year
- Full-time
- Background check
- Software troubleshooting
- Windows
- Paid holidays
- Disability insurance
8d
Network Support Specialist
LightBox Systems —Moultrie, GA
- $62,000 - $70,000 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Mid-level
- 401(k)
- Paid time off
Quick Apply
Network Support Technician
Inserso Corporation —Tallahassee, FL
- Full-time
- Mid-level
- Travel
- US work authorization
Quick Apply
13d
Senior Independent IT Consultants / Network Technicians / IT Helpdesk
TechInSF Consulting —Sacramento, CA
- $65 - $80 an hour
- Temporary
- Background check
- Google Workspace
- Windows
- Profit sharing
- Paid time off
Quick Apply
Network Support Technician
Inserso Corporation —Miami, FL
- Full-time
- Mid-level
- Travel
- US work authorization
Quick Apply
Helpdesk Customer Support
Public Health Institute —Remote
- $34.54 - $50.07 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
IT Support Tier I
ACF Technologies, Inc. —Remote
- $18 - $21 an hour
- On call
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
IT-Helpdesk Technician-Desktop Support
EM Key Solutions Inc —Chicago, IL
- Full-time
- Azure
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Helpdesk Support Specialist I
Asbury —Sandy Springs, GA
- Full-time
- Computer Science
- Computer literacy
- Windows
- Paid training
- Paid parental leave
Quick Apply
60942 Admin- IT- Helpdesk Support
The Child Center of NY —Queens, NY
- $62,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Helpdesk Specialist (Remote)
Qureos Inc —Irvine, CA
- Part-time
- Remote
- Google Workspace
- Computer science
- Computer Science
- Paid holidays
- Dental insurance
10d
IT Helpdesk Support Specialist
JVS Boston —Boston, MA
- $65,000 - $70,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Support Technician Levels 1, 2 and 3 | Helpdesk, Remote, Onsite, Security and Special Projects
Health-E-IT and Consulting, LLC —Albuquerque, NM
- From $22 an hour
- Full-time
- Background check
- HIPAA
- Mid-level
- Opportunities for advancement
Quick Apply
2d
IT Desktop Support
Axiom Technologies —Charlotte, NC
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Helpdesk Support-
Software Technology Inc —Chesterfield, VA
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick Apply
IT Helpdesk Support Specialist (Temporary Contract Staff Augmentation Role)
Ampere Computing —Santa Clara, CA
- $43.75 - $65.38 an hour
- Temporary
- Computer science
- 6 years
- Computer Science
Helpdesk Support Specialist
Team Velocity —Sterling, VA
- $16 an hour
- Part-time
- Computer science
- In-person
- Communication skills
Quick Apply
8d
IT Helpdesk Support
SKIMS —Los Angeles, CA
- $100,000 - $110,000 a year
- Weekends as needed
- Up to 50% travel
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
13d
Helpdesk Support Specialist
Munchkin, Inc. —Van Nuys, CA
- $30 - $35 an hour
- On call
- Hybrid work
- Computer science
- Microsoft Excel
- Microsoft Outlook
Quick Apply
IT Helpdesk Support Specialist II
Asbury —Sandy Springs, GA
- Full-time
- Mid-level
- Windows
- 3 years
- Paid training
- Paid parental leave
Quick Apply

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Network Support Technician

Network Craze Technologies
Williston, VT

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Job Details

Full-time
From $65,000 a year
8 days ago

Benefits

Paid holidays
Disability insurance
Paid time off
Professional development assistance
Life insurance
Retirement plan

Qualifications

Software troubleshooting
CCNA
Microsoft Office
Computer networking
Customer support
Help desk

Full Job Description

About Us

Network Craze is a value-added reseller specializing in high-quality new and refurbished enterprise networking equipment and IT infrastructure to some of the largest national and international companies in operation today. We help businesses of all sizes build and maintain reliable network infrastructure and we take pride in delivering the kind of personalized service that larger resellers simply can't match. We provide highly responsive 24x7 customer support for issues ranging from a phone outage to a full network outage.

The Role

We are seeking a technically capable Network Support Technician who genuinely enjoys helping people. You will serve as the first point of contact for our customers when technical issues arise, while also supporting the day-to-day IT needs of our internal team. You will see each ticket through from first contact to resolution. You will coordinate hardware dispatching through our network of globally positioned warehouses to get replacement parts to our customers fast. This role is a great fit for someone who is curious by nature, eager to grow in networking and IT, and understands that how you communicate matters just as much as what you know.

What You’ll Do

Respond to inbound customer support requests via phone, email, and ticketing system with urgency and professionalism
Diagnose and troubleshoot issues related to routers, switches, firewalls, and related networking equipment
Provide strong desktop and end-user support for Windows environments — account management, hardware, software, and connectivity issues
Escalate complex issues to senior engineering staff with clear, thorough documentation
Coordinate RMA and replacement processes for defective or failed hardware
Maintain accurate records of customer interactions, resolutions, and equipment history
Participate in an after-hours on-call rotation (after-hours responses are compensated with bonus pay)

What We’re Looking For

1–2 years of experience in a technical support, helpdesk, or networking role
Solid Windows desktop support skills — you’re the person end users can count on
Working knowledge of Cisco IOS and basic network concepts (VLANs, routing, switching, TCP/IP)
Authentic and compassionate communication — you can translate technical problems into plain language without talking down to people
Genuine responsiveness — customers hear back from you promptly, and they feel like someone is actually on it
Empathy and patience — you treat frustrated customers as partners, not problems
Intellectual curiosity and a desire to keep learning; you want to understand how things work, not just close tickets
A growth mindset toward networking and IT is a launchpad, and we’d love to help you get there
Cisco certifications (CCNA or equivalent) are a plus, but not required

Why Join Us

At Network Craze, you won’t be a ticket number in a queue. You’ll work alongside a small, experienced team where your contributions are visible, and your development is taken seriously. We invest in our people, including assistance with obtaining industry certifications such as the CCNA because we’d rather grow the right person than simply hire a resume. You’ll get real, hands-on exposure to enterprise-grade networking equipment, bonus compensation for after-hours support, and a clear path forward as your skills and interests develop.

Physical Requirements

The Network Support Technician must be able to work both sitting and standing, lift 40lbs, and handle repetitive tasks.

Benefits:

Salary starting at 65K per year depending on experience
Retirement Plan with 3% match
15 days Paid Time Off
9 Paid Holidays
Life Insurance (with optional short and long-term disability insurance)
On-Call Bonus Program

The hours for this position are M-F 8:00AM - 5:00PM EST.

Be prepared for a background check to be performed. Network Craze is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

Life insurance
Paid time off
Professional development assistance
Retirement plan

Experience:

Help desk: 1 year (Preferred)
Customer support: 1 year (Preferred)

Work Location: In person

Apply Now

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