Top 4640 Network Support Technician Jobs

IT Support Technician
Velocigo Inc —Tulsa, OK
- $15 - $30 an hour
- Full-time
- Azure
- Microsoft Office
- Mentoring
- Health savings account
- Health insurance
Quick Apply
Network Technician
Confidential —Chicago, IL
- $30 - $45 an hour
- Full-time
- Hybrid work
- Background check
- 11+ years
- IT
- 401(k)
- Paid time off
Quick Apply
Fractional IT Support Technician
Interdependence —Remote
- Monday to Friday
- Remote
- 5 years
- Mid-level
- Continuous improvement
Quick Apply
IT Support Technician
Brilliance Cyber Systems INC —Minneapolis, MN
- $23 - $24 an hour
- Computer literacy
- Mid-level
- Windows
Quick Apply
IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
Quick Apply
Tier-1 Support Technician
ScaleMatrix Holdings, Inc. —San Diego, CA
- $17 an hour
- Full-time
- Windows
- High school diploma or GED
- Ability to lift 50 pounds
- On-the-job training
Quick Apply
Network Operations Center (NOC) Technician
IQ Fiber —Remote
- Full-time
- Mid-level
- US work authorization
- Python
Network Operations Technician
Fulcrum Technology Solutions, LLC —Houston, TX
- Full-time
- Computer Science
- Mid-level
- Windows
- Disability insurance
- Health insurance
Quick Apply
IT SUPPORT TECHNICIAN
Callen-Lorde Community Health Center —New York, NY
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- HIPAA
- Commuter assistance
- Disability insurance
Quick Apply
Entry-Level Computer Support Technician
IT-Solution Services LLC —Allentown, PA
- $22 - $25 an hour
- Part-time
- Hybrid work
- Windows
- Analysis skills
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician
River Oaks Country Club —Houston, TX
- $27 an hour
- Part-time
- Windows
- Microsoft Office
- Entry level
- Disability insurance
- Health insurance
Quick Apply
IT Support Technician
SpaceX —Hawthorne, CA
- $29 - $45 an hour
- Overtime
- Mid-level
- High school diploma or GED
- Driver's License
- Paid parental leave
- Employee stock purchase plan
IT Technician/Support
Endygo —Arlington, TX
- Mid-level
- High school diploma or GED
- Communication skills
Quick Apply
Network Technician
Telos Corporation —Ashburn, VA
- $60 - $73 an hour
- Full-time
- Mid-level
- 8 years
- US work authorization
- Health insurance
- Dental insurance
IT Support Technician
Multi Media LLC —Irvine, CA
- $66,000 - $80,500 a year
- Full-time
- Hybrid work
- Google Workspace
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Executive IT Support Technician
PepsiCo —Plano, TX
- $80,200 - $134,250 a year
- 5 years
- Office
- Travel
- Paid parental leave
- Health insurance
IT Support Technician
KBR —Chantilly, VA
- $123,800 - $151,300 a year
- Full-time
- 5 years
- Windows
- Bachelor's degree
- AD&D insurance
- Health insurance
User Support Technician
Superior Court of Orange County —Orange County, CA
- $36.88 - $45.69 an hour
- Online Application
- Background check
- Research
- Mid-level
- AD&D insurance
- Paid holidays
11d
Computer Support Technician II
New York University —New York, NY
- $38.10 an hour
- Full-time
- Mid-level
- High school diploma or GED
- University
13d
Support Technician - Engineering Analysis
Milsoft Utility Solutions, Inc. —Abilene, TX
- Full-time
- Remote
- Mid-level
- Travel
- Experience equivalent to degree accepted
Quick Apply

I want to receive the latest job alert for Network Support Technician

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Support Technician

Velocigo Inc
Tulsa, OK

Quick Apply

Job Details

Permanent | Full-time
$15 - $30 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Professional development assistance
Opportunities for advancement

Qualifications

Azure
Computer hardware
Escalation handling
Active Directory
CompTIA A+
Mobile devices

Full Job Description

Job Description

1. Position Purpose

The Support Technician provides first and second-line IT support services to clients within a Managed Service Provider (MSP) environment. This role ensures timely resolution of technical issues, maintains client satisfaction, and contributes to operational excellence through accurate documentation, proactive problem-solving, and adherence to service standards.

2. Essential Duties and Responsibilities

Act as the first point of contact for client technical issues via phone, email, or ticketing system.
Diagnose and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals.
Support Microsoft 365 administration, email systems, and other line-of-business applications.
Perform remote troubleshooting, escalating complex issues to higher-level support as needed.
Install, configure, and maintain software and hardware according to company standards.
Document all service requests, troubleshooting steps, and resolutions accurately in the PSA/ticketing system.
Assist with user onboarding, account setup, and system maintenance tasks.
Provide excellent customer service while maintaining professionalism under pressure.
Identify recurring issues and contribute to continuous process improvement initiatives.

3. Key Performance Indicators (KPIs)

Customer satisfaction scores and positive client feedback.
Ticket response and resolution times meeting established SLAs.
Accuracy of documentation and adherence to internal processes.
Effective prioritization and workload management.
Contributions to team success, knowledge sharing, and process enhancement.

4. Education and Experience Requirements

Level 1: 0–2 years of IT support experience (MSP experience preferred).
Level 2: 2–4 years of IT support experience with proven ability to handle escalated issues.
Technical degree or equivalent hands-on experience preferred.
Track record of delivering exceptional customer service.

5. Certifications (Preferred)

CompTIA A+, Network+, or equivalent.
Microsoft 365 Fundamentals or similar certifications.
Additional relevant certifications (Azure, Security+, etc.) are a plus.

6. Competency Matrix

Level 1

Technical Knowledge: Basic troubleshooting skills across hardware/software issues.

Customer Service: Clear, friendly, and professional communication.

Problem Solving: Follows documented procedures and guidance.

Time Management: Manages assigned tickets with supervision.

Documentation: Accurate recording of steps and resolutions.

Team Contribution: Works collaboratively; seeks guidance when needed.

Level 2

Technical Knowledge: Advanced troubleshooting; capable of resolving escalations.

Customer Service: Strong client relationship management and issue ownership.

Problem Solving: Independently identifies root causes and proposes long-term solutions.

Time Management: Prioritizes workload and meets SLAs with minimal oversight.

Documentation: Produces clear, detailed documentation and knowledge base articles.

Team Contribution: Mentors Level 1 technicians and contributes to team improvements.

7. Working Conditions and Physical Requirements

Primarily office-based or remote environment; occasional client site visits may be required.
Ability to lift and move computer equipment (up to 40 lbs).
Must be able to sit for extended periods and use a computer and phone effectively.

8. Career Path

Opportunities for advancement to Level 2-3 Technician, Systems Engineer, or Project Implementation roles, with support for professional certifications and ongoing training.

Job Types: Full-time, Permanent

Pay: $15.00 - $30.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Professional development assistance

Experience:

IT Support: 2 years (Required)

License/Certification:

A valid IT Specialist certification (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

Network Support Technician jobs

IT Support Technician

Network Technician

Fractional IT Support Technician

IT Support Technician

IT Help Desk Technician

Tier-1 Support Technician

Network Operations Center (NOC) Technician

Network Operations Technician

IT SUPPORT TECHNICIAN

Entry-Level Computer Support Technician

IT Support Technician

IT Support Technician

IT Technician/Support

Network Technician

IT Support Technician

Executive IT Support Technician

IT Support Technician

User Support Technician

Computer Support Technician II

Support Technician - Engineering Analysis

I want to receive the latest job alert for Network Support Technician

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected