Top 2088 Networking / Hardware Technicians Jobs

Helpdesk Technician III
CyberSheath —Remote
- $85,000 - $100,000 a year
- Evenings as needed
- Computer science
- 7 years
- Computer Science
Quick Apply
Entry-Level Computer Support Technician
IT-Solution Services LLC —Scranton, PA
- $22 - $25 an hour
- Part-time
- Hybrid work
- Fair chance
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
7d
IT Support Technician (Part-Time, REMOTE)
Connection —Remote
- $38 - $40 an hour
- Part-time
- Remote
- 5 years
- Windows
- Organizational skills
7d
OSA Support Technician
Deluxe Media —Remote
- $20.19 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Windows
- Health insurance
- Dental insurance
Arcade Game Technician
Undisclosed Restaurant —Fort Walton Beach, FL
- From $17 an hour
- Part-time
- Mid-level
- Computer networking
- Hand tools
Quick Apply
8d
IT Support Technician
LEVERAGE MECHANICAL SERVICES INC —Victoria, TX
- $24 - $29 an hour
- Full-time
- Mid-level
- Office
- Travel
- Health insurance
- Paid time off
Quick Apply
IT Technician
It Outlet, Inc —Brandon, SD
- $18 - $23 an hour
- Email
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Network Support Technician
Network Craze Technologies —Williston, VT
- From $65,000 a year
- Full-time
- Background check
- Software troubleshooting
- Windows
- Paid holidays
- Disability insurance
14d
Field Services Technician (Lowell)
Pinnacle IT —Lowell, AR
- $20 - $25 an hour
- 8 hour shift
- Azure
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Help Desk Technician
Treasure Valley Community College (OR) —Ontario, OR
- $17 an hour
- Full-time
- Spanish
- Microsoft Excel
- Computer Science
6d
IT Technician – MSP Onsite & Help Desk
LDD Consulting, Inc. —Albuquerque, NM
- From $20.42 an hour
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Install Technician
Homeland Safety Systems —Shreveport, LA
- Weekends as needed
- Background check
- Clean driving record
- Mid-level
Quick Apply
Security Alarm Technician
ECSS, Inc —Lexington, NC
- 8 hour shift
- Background check
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
IT Technician
Software Technology Inc —Princeton, NJ
- Call employer
- Windows
- Entry level
Quick Apply
Cloud Support Technician
Emergent Software —Minneapolis, MN
- $55,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Profit sharing
- Paid parental leave
Quick Apply
14d
Level 1 Help Desk Support Technician
Custom Computer Specialists —Plainfield, CT
- $40,000 - $48,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Level 2 MSP Technician
AUTOMATES —National City, CA
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Travel
- Health insurance
- Tuition reimbursement
Quick Apply
IT Service Technician
Confidential —Tracy, CA
- $25 - $29 an hour
- Full-time
- Azure
- Customer service
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
12d
IT Technician/Systems Engineer
Compass Computer Group Inc —Twinsburg, OH
- $50,000 - $70,000 a year
- Full-time
- Background check
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Copier Service Technician
Systel Business Equipment —Wilmington, NC
- $16 - $20 an hour
- Full-time
- Clean driving record
- Mid-level
- Ability to lift 50 pounds
- Health savings account
- Health insurance
Quick Apply

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Helpdesk Technician III

CyberSheath -
Remote

Quick Apply

Job Details

$85,000 - $100,000 a year

Qualifications

Authentication
Cloud provider security services
Endpoint Security
Customer communication
IT user and group management
GPO
Incident management software
Public Cloud
Windows
Endpoint Detection and Response (EDR)
Managing clients in a customer support role
Cloud service support
Desktop (troubleshooting support)
Incident management operations support
Azure AD
Customer support ticket management
Networking equipment (troubleshooting support)
Microsoft Teams
SharePoint
UEM
Customer support
Productivity software
Network monitoring tools
VPN management
Desktop administration
Security system management
Ticketing system technical support
IT security monitoring

Full Job Description

CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add an additional Helpdesk Technician III to our team!

CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don't improve and, in fact, may weaken an organization's security posture. Our professionals tell clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security.

Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Additionally, our most successful people are self-starters and willing to put on many hats in order to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.

The Helpdesk Technician III serves as a subject matter expert for the most advanced hardware, software, and networking escalations. The ideal candidate will possess a detailed understanding of diverse IT systems, both on-premise and cloud environments, and apply that understanding to provide support to CyberSheath customer's systems, networks, and applications. Consistently providing both excellent customer service and astute technical support is imperative to success in this role.

Essential Responsibilities (included but not limited to):

Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice

Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services that have been escalated from Tier 1 and 2 technicians

Provide day-to-day operational support for:

- Desktop and Server Operating Systems (Windows, Mac, Linux)

- Microsoft Office 365, Azure, Teams, OneDrive, SharePoint

- Networking Devices (firewalls, switches, wireless access points)

- Line of Business Applications

- On-premise and Cloud Backup and Disaster Recovery

- Hardware peripherals (printers, monitors, docking stations, webcams, etc.)

- Mobile Devices / Mobile Device Management (MAM / MDM)

Provide escalation support as necessary for Level I and II Helpdesk staff

Assist with the onboarding and offboarding of clients, systems, and users

Deploy and maintain security tools and management agents

Maintain current notes and time entries for all requests in the helpdesk ticketing system

Create and maintain comprehensive documentation for internal and client systems

Work with third-party vendors to remediate issues as needed

Required Education, Experience, & Skills

Minimum 4+ years working for a Managed Service Provider (MSP)

Minimum of 7+ years' experience working on an Information Technology Helpdesk using remote support tools

Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred)

Prior experience using Remote Monitoring and Management (RMM) tools (i.e. – Automate, Labtech, Continuum, NinjaOne, etc.)

Ability to provide exceptional customer service in all situations

Possess strong troubleshooting, problem-solving, and verbal/written communication skills

Experience with Microsoft Windows desktop and server operating systems

Experience with Microsoft Office 365 / Azure administration

Proficiency with Microsoft Server Active Directory / Group Policy

Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN)

Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, Autopilot, etc.

Knowledge of scripting and automation tools a plus

Demonstrated ability to work in a team environment

Must be authorized to work for any employer in the U.S

Preferred Education, Experience, & Skills

Bachelor's degree from an accredited university in Computer Science, Engineering, or a related field

Experience with Security Technologies:

- Multifactor Authentication

- Encryption

- SIEM/SOAR

- Endpoint Detection and Response

Preferred Certifications:

- Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, Network+

Excellent organizational skills including the ability to balance conflicting priorities

Ability to work independently, remotely, and as part of a team

Work Environment

This role is Remote with the potential for travel to client sites

Some on-call, shift, and evening work

CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability.

Quick Apply

Refine Your Search

Networking / Hardware Technicians jobs

Helpdesk Technician III

Entry-Level Computer Support Technician

IT Support Technician (Part-Time, REMOTE)

OSA Support Technician

Arcade Game Technician

IT Support Technician

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IT Technician – MSP Onsite & Help Desk

Install Technician

Security Alarm Technician

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Level 1 Help Desk Support Technician

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IT Service Technician

IT Technician/Systems Engineer

Copier Service Technician

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