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Network Operations Center Manager

UTOPIA Fiber -
Murray, UT

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Job Details

Full-time
$91,000 - $115,000 a year
14 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
Employee discount
Professional development assistance
Life insurance
Retirement plan

Qualifications

Customer communication
Operations management
CCNA
Bachelor's degree
Attention to detail
Mentoring
Telecommunication
Management reporting
Process management
Data-driven decision making

Full Job Description

Network Operations Center Manager

General Job Description

The Network Operations Center (NOC) Manager's primary responsibilities are to overall monitor and maintain operational infrastructure, provide timely reports on various criteria, respond to network outages, and assist with installations of business and residential customers, and manage/mentor all NOC Tech 1/2 and Senior NOC Tech personnel. This includes service calls, install issues, repairs and service provider issues. The NOC Manager assists in making sure that network reliability is 99.999% uptime.

The NOC Manager interoperates with internal personnel such as customer service, network engineers, order fulfillment and field technicians, as well as management staff. Construction and installation contractors will also rely on the NOC Manager as they call in for assistance. The NOC Manager will also support service providers that provide services on the UTOPIA network. The NOC Manager is responsible for all processes within the NOC, and developing processes that exist outside the department as he/she works with other managers or contract groups. The NOC Manager adheres to goals and standards that are contained within the Operational Standards document.

Education and Experience

A Network Operations Center Manager should have the following:

Bachelor's degree in computer science, networking, or related field and;
Either eight years experience as a NOC Manager; OR five years of comparable job-related experience which must have included managing an operation center, or network system from a monitoring/configuration/personnel perspective; OR an equivalent combination of job-related education/experience (substituting one year of post-secondary education/training for six months of experience)

Supervisor

The NOC manager reports directly to the Chief Operations Manager

Skill Set

Advanced ability to monitor, maintain, and resolve network and performance issues; ensure continuity of voice, video and data services
Advanced ability to identify, evaluate, and prioritize opportunities and projects for the Network Operations Center Group
Excellent verbal and written communication skills to effectively deal with all levels of personnel, customers, and visitors
Excellent ability to maintain confidentiality and professionalism
Excellent ability to multitask in a high stressed environment
Excellent organizational skills
Excellent documentation skills including network documentation
Excellent team player skills
Advanced ability to use software tools such as ticketing systems, chat and text systems, email systems, Microsoft Word and Excel or Google docs
Advanced understanding of the Layer 1-3 of the Open Systems Interconnection (OSI) model
Advanced ability to use Telnet, SSH and other configuration/support network protocols
Advanced experience with network monitoring systems (NMS) such as Solar Winds, Zabbix, OpenNMS, Zennos, Cacti, or Nagios particularly in data presentation such as a report
Understanding of Layer 2 protocols such as RSTP, SPB, VLANs, ARP, MAC, etc.
Ability to configure network devices including IP configuration and VLAN configuration on routers, switches, etc.
Advanced ability to use traceroute and ping for network troubleshooting
Advanced understanding of SNMP (simple network management protocol) and how it works with an NMS system
Understanding of OSPF, BGP, ISIS, MPLS, PBB, EVPN, or other routing or transport protocols
Demonstration of how to run a 24/7 Network Operations Center and staff
Demonstrate an ability to understand reporting requirements and provide such reports to the various groups that need them.

Certifications

CCNA or NRS1 or higher preferred
Zabbix Certified Professional or similar preferred

Work Environment

The NOC manager typically sits in a climate controlled office setting. The NOC Manager will sit at a desk for long periods of time as they perform their duties. The NOC Manager needs to understand and support UTOPIA's mission. Perform tasks by written and verbal instruction. Meet high attendance and punctuality requirements. Manage personnel to accurately enter data into current operational systems to closeout work orders and tickets. Manage the monitoring of the network system using tools to ascertain issues or problems that come up, and facilitate the notification process. Possible shift work including day, swing or graveyards and work weekends and holidays. Possible overtime as needed. Train and mentor other personnel as necessary. Perform other duties as directed.

Apply at: https://www.utopiafiber.com/careers/

Job Type: Full-time

Pay: $91,000.00 - $115,000.00 per year

Benefits:

Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Education:

Bachelor's (Required)

Location:

Murray, UT 84121 (Required)

Work Location: In person

Quick Apply

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