Top 34954 Networking Jobs

Service Desk Analyst - Newark, NJ/Hybrid
Software Technology Inc —Newark, NJ
- Contract
- Hybrid work
- Computer Science
- Writing skills
- Mid-level
Quick Apply
Remote Sales Executive - Telecoms & Networking
WebProps.org —Phoenix, AZ
- $60,000 - $120,000 a year
- Online Application
- Remote
- Mid-level
- Opportunities for advancement
Quick Apply
Remote Sales Executive - Telecoms & Networking
WebProps.org —Arlington, TX
- $60,000 - $120,000 a year
- Online Application
- Remote
- Mid-level
- Opportunities for advancement
Quick Apply
Remote Sales Executive - Telecoms & Networking
WebProps.org —Greensboro, NC
- $60,000 - $120,000 a year
- Online Application
- Remote
- Mid-level
- Opportunities for advancement
Quick Apply
Networking jobs
AG Technologies —Dallas, TX
- Mid-level
Quick Apply
Networking Engineer
Advent Infotech —New Jersey
- Full-time
- Mid-level
- Communication skills
VoIP Operations Engineer (Mid-Level)
SingleComm —Remote
- Full-time
- Remote
- Mid-level
- Presentation skills
- Communication skills
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Systems Engineer
HAProxy Technologies —Remote
- Full-time
- Remote
- Azure
- Computer Science
- 5 years
- Health insurance
Hiring System Admins/Networking
AG Technologies —Dallas, TX
- Computer Science
- Mid-level
- Master's degree
Quick Apply
Java/Networking Positions
AG Technologies —San Francisco, CA
- Mid-level
- Master's degree
- SQL
Quick Apply
Epicor Technical Consultant
2W Technologies, Inc. —Remote
- Remote
- Azure
- Customer service
- Mid-level
- Dental insurance
- Vision insurance
Quick Apply
Networking Solutions Expert
Axxys Technologies, Inc. —Plano, TX
- Full-time
- Mid-level
- 3 years
- Communication skills
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Network Operations Center (NOC) Operator
Lightning AI —Lisle, IL
- $75,000 - $85,000 a year
- Linux
- Communication skills
- Entry level
- Paid parental leave
- Paid holidays
Quick Apply
Application Support Engineer
PrimeXM —Remote
- Email
- Remote
- Mid-level
- Windows
- 3 years
Unix Systems Administrator
LOGIX Information Systems —Woodbridge, NJ
- System design
- Mid-level
- Databases
Networking Engineer
Skidmore, Owings & Merrill —New York, NY
- $140,000 - $180,000 a year
- Full-time
- Computer science
- 6 years
- Computer Science
- Disability insurance
- Health insurance
Game Producer / Project Manager
Doge Labs, Inc. —Remote
- $40 - $60 an hour
- Remote
- Computer Science
- Mid-level
- 3 years
Infrastructure Engineer - VMware Hypervisor, Networking
Miller Nash Graham & Dunn —Portland, OR
- Windows
- Mentoring
- Senior level
Manager, Networking
Datadog —New York, NY
- $152,000 - $180,000 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Office
- Employee stock purchase plan
Quick Apply
I.T Specialist
Crew Life at Sea —Miami, FL
- Computer Science
- Mid-level
- Windows

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Service Desk Analyst - Newark, NJ/Hybrid

Software Technology Inc -
Newark, NJ

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Job Details

Contract

Qualifications

Windows
Bachelor's degree
IP networking
Network routing
Productivity software
Active Directory management

Full Job Description

Service Desk Analyst

Newark, NJ

6-month contract

Hybrid schedule - 3 days Onsite, 2 days Remote

Roles and Responsibilities

· Field end user phone calls, emails, and alerts, and submit tickets accordingly.
· Provide first & second level of support to end users, properly identifying and diagnosing reported issues and requests with the mindset of resolving upon first contact or remaining engaged with the client via proper follow up and communication, ensuring closure.
· Escalate tickets to the appropriate channels when required to ensure incidents and requests are resolved in a timely fashion and within the SLA.
· Proactively monitor ticket queues, prioritizing incidents and requests, taking immediate action or escalating issues as required. Identify real time trends for potential recurring or major issues and communicating findings to the proper support teams and management
· Ensure all tickets are properly managed with complete and accurate information. Perform ticket trending and analysis of recurring issues and provide suggestions for reducing tickets, improving issue resolution, optimizing client satisfaction and the overall customer IT experience.
· Create knowledge articles, maintain an active knowledge base, and follow processes based on ITIL principles and best practices. Actively participate in process improvement through training and collaboration with both service desk and support team members.
· Stay informed of new technology, features, and functionality as they are deployed to provide optimal client support. Offer suggestions for improvements of current technology in production or available for implementation.

Education, Experience and Qualifications:

· Bachelor's Degree in Computer Science or related field.
· 3-5 years' experience in a corporate IT service desk environment with exceptional problem-solving skills.

Knowledge and Skills:

· Must have exceptional skills in Office 365.
· Must be proficient working with Microsoft Windows, Office Suite, and Active Directory.
· Must have basic networking (TCP/IP, DNS, routing, subnetting) knowledge.
· Basic understanding of ITIL or related processes and best practices, as well as end user and client related SLAs.
· Excellent communication skills, including the ability to interact effectively with all clients and executives, always promoting and maintaining a high standard of customer service and satisfaction.
· Proficiency in customer relationship management, building strong relations with clients.
· Team player required: Must be able to interact with peers, engineers and support staff, as well as all of IT management in a constantly evolving environment
· Ability to work in fast paced environment and a strong desire to learn.

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Refine Your Search

Networking jobs

Service Desk Analyst - Newark, NJ/Hybrid

Remote Sales Executive - Telecoms & Networking

Remote Sales Executive - Telecoms & Networking

Remote Sales Executive - Telecoms & Networking

Networking jobs

Networking Engineer

VoIP Operations Engineer (Mid-Level)

Systems Engineer

Hiring System Admins/Networking

Java/Networking Positions

Epicor Technical Consultant

Networking Solutions Expert

Network Operations Center (NOC) Operator

Application Support Engineer

Unix Systems Administrator

Networking Engineer

Game Producer / Project Manager

Infrastructure Engineer - VMware Hypervisor, Networking

Manager, Networking

I.T Specialist

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