Front Desk Agent | The Lark (swing and night audit shifts)
Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution and special requests. Support the Guest Services and the Front Office team with financial and service-related tasks to create unique and meaningful experiences for guests who can’t wait to return.
Let’s start off with the most important part - what’s in it for you:
The Perks
- Eligibility of perks is dependent upon job status
- Hourly Pay Range: $22 to $25 DOE
- Get Paid Daily (Make any day payday)
- Paid Time off & Holiday Pay (Because Balance Matters)
- Benefits - Medical, Dental, Vision, Disability, 401K
- HSA/FSA Plans -with employer contribution
- Values Based Culture (#OMGLIFE)
- Culture Add (Creating Space for Fresh Perspectives)
- Referral Bonus (Get Paid to Recruit)
- Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
- Employee Assistance Program
- “Columbia Cares” Volunteer Opportunities
- Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
- Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
- Online Learning Platform to Help You Grow!
- Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
Our Commitment to you:
"People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
What Success Looks Like:
Your Impact
- Oversight of the day to day night operation of the property including front desk operations, and financial reconciliation and reporting.
- Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
- Ensures confidentiality of all guest information and pertinent hotel data.
- Assists guests, team members, and vendors during their shift.
- Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
- Responds and works to resolve guest issues and concerns as necessary.
- Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
- Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
- Ensures front office, reception area, lobby and storage areas are clean and organized.
- Ensures all equipment is properly maintained and functioning.
- Ensures all equipment is used only as intended.
- Completes property walks routinely to monitor guest safety and security.
- Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
- Be knowledgeable and proficient with the property management system.
- Operate the PBX and Radio paging system according to procedures.
- Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
- Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
- Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
- Conduct adequate follow-up with both guest and fellow team members.
- Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.
What You Bring
- Previous hospitality or customer service experience preferred.
- Previous experience in cash handling & computerized Point of Sale system preferred.
- Strong written and verbal communication skills required
- Strong problem solving and conflict resolution skills.
- Ability to understand and apply labor and industry-specific laws and regulations.
- Ability to park and retrieve guest vehicles.
- Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.
- Must possess basic negotiation skills and strong customer relations skills.
- Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.
Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.
Where you’ll work:
The LARK is where Bozeman begins - a 67 room hotel in the heart of downtown. It is a community-powered inspiration featuring the sights, sounds, and people of Bozeman as part of every room, and every stay is built on the experiences available just outside their doors. From Main Street to the mountains, The LARK encourages the spirit of discovery that defines the Montana traveler. The expertise and passion of The LARK team means that when you're there, you'll know the best things to do and the right things to seek out. Let them be your guide.
Uniquely designed to offer everything you need and nothing you don't, The LARK's modern but comfortable guestrooms offer a variety of configurations. Each room features graphic art pieces created by local artists who love in the area and want you to be as inspired by Montana as they are.
The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.
