Top 314 Noc Support Tier Jobs

NOC Support Tier 3 - Non-Merit
Baltimore County, MD —Towson, MD
- $54.75 - $70.70 an hour
- Extended hours
- Azure
- Mid-level
- Office
- Paid holidays
- Health insurance
9d
NOC Engineer
NexusTek —Remote
- $26 - $28 an hour
- 12 hour shift
- Mid-level
- Windows
- Microsoft Office
- Paid holidays
- Disability insurance
Customer Support Engineer (Tier 1 / Tier 2)
STN Inc —San Francisco Bay Area, CA
- Full-time
- Remote
- Mid-level
- Computer networking
- Linux
Quick Apply
NOC Support Tier 3 - Non-Merit
Baltimore County —Towson, MD
- $54.75 - $70.70 an hour
- Extended hours
- Azure
- Mid-level
- Office
7d
NOC Engineer
Nexus Technologies LLC —Remote
- $26 - $28 an hour
- 12 hour shift
- Mid-level
- Windows
- Microsoft Office
- Paid holidays
- Disability insurance
NOC Technician Tier 1
Koniag Government Services —Washington, DC
- $55,000 - $75,000 a year
- Weekends as needed
- Hybrid work
- Spanish
- Microsoft Excel
- Azure
- Paid holidays
- Health insurance
NOC Tier 1
Liquid Networx —San Antonio, TX
- Part-time
- Writing skills
- High school diploma or GED
- 2 years
Customer Support Specialist
S2Technologies —Aberdeen Proving Ground, MD
- $30,000 - $50,000 an hour
- Full-time
- Microsoft Excel
- Windows
- Entry level
- Disability insurance
- Health insurance
Quick Apply
NOC Engineer / NOC Lead
STN Inc —San Francisco Bay Area, CA
- Weekends as needed
- Remote
- Mid-level
- Continuous improvement
- Linux
Quick Apply
Charge Nurse (NOC)
Cambridge Place Senior Village —Marysville, KS
- Full-time
- RN License
- English
- Mid-level
- Disability insurance
- Dental insurance
Quick Apply
Direct Support Professional (DSP) - NOC Shift
Northwest Care —Bend, OR
- $25 - $27 an hour
- Nights as needed
- 18 years or older
- CPR Certification
- No experience needed
- Paid training
- On-the-job training
Network Operations Center Manager
WYN Consultants —Holland, OH
- $80,000 - $100,000 a year
- Full-time
- Background check
- English
- Office
- Health insurance
- Dental insurance
Quick Apply
1d
Tier 2/3 Technical Support - MSP
Evolv I.T. —Birmingham, AL
- $50,000 - $65,000 a year
- Full-time
- Background check
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Network Engineer II
Leidos —Ford Island, HI
- $59,150 - $106,925 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Bachelor's degree
Network Engineer II
Leidos —Scott AFB, IL
- $59,150 - $106,925 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Bachelor's degree
Network Engineer III
Leidos —Scott AFB, IL
- $73,450 - $132,775 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Bachelor's degree
Database Administrator 5 (Database Administrator 1st Shift, Mon - Friday)
Govcio LLC —Martinsburg, WV
- $124,540 - $160,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Writing skills
Network Engineer III
Leidos —Ford Island, HI
- $73,450 - $132,775 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Bachelor's degree
Network Operations Manager
Pacific Life —Charlotte, NC
- $152,370 - $186,230 a year
- Weekends as needed
- Computer science
- Computer Science
- Bachelor of Science
- Paid parental leave
- Paid holidays
Network Engineer III
Leidos —Bluemont, VA
- $131,300 - $237,350 a year
- Full-time
- Azure
- System design
- Office

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NOC Support Tier 3 - Non-Merit

Baltimore County, MD -
Towson, MD

Apply Now

Job Details

Part-time
$54.75 - $70.70 an hour
9 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Associate's degree
IT department experience

Full Job Description

Salary

$54.75 - $70.70 Hourly

Location

Towson, MD

Job Type

NON-MERIT

Job Number

NM.134 7-2026 OIT

Department

INFORMATION TECHNOLOGY

Opening Date

07/08/2026

Closing Date

7/22/2026 4:30 PM Eastern

DESCRIPTION

BENEFITS

Regular Schedule: 34 hours per week

A Non-Merit vacancy exists in the Office of Information Technology.

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

A list of eligible applicants will be established based on the examination as outlined below.

All interested candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experiences on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered.

You can attach your resume, transcript(s) or license(s) to your application.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Examples of Duties

Serves as Tier 3 level technical support for internal customers and supporting day-to-day operations including: scheduling for 24/7/365 coverage, training new employees, performance monitoring and evaluations of employees, and continual service improvement. Oversees ticket and call queues while streamlining workflows and helping technicians develop the skills required to succeed in role. Works closely with Service Desk Manager to establish new policies, define team goals, and lead staff to achieving desired results while being accountable for team performance.

The candidate should be familiar with Active Directory, Windows 10/11, SCCM, Print Logic, Beyond Trust, Microsoft Office 365, Microsoft Azure, Cherwell ITSM or similar ticketing system.

EXAMPLES OF ESSENTIAL DUTIES

Ensure Priority 1 SOPs are being followed.
Schedule and ensure 24/7/365 Service Desk Coverage for all shifts.
Weekend and holiday coverage must be posted on calendar(s) one year in advance. (May be contacted by staff during non-normal business hours.)
Work with other IT teams to get up-to-date support information and add to Cherwell’s Knowledge Base and Configuration Items (CIs), and SharePoint to assist all Tiers with troubleshooting.
Diagnose reoccurring issues, trouble locations, frequent outage areas & patterns via the Network Monitoring system and work to resolve & notify support teams of on-going issues.
Monitor ticket and call volume, and performance metrics while supporting the team in exceeding expectations, including corrective action if necessary.
Perform management duties such as hiring, training, performance evaluations, and PIPs progress monitoring.
Ensure high level of customer service and first call resolution is being provided by all team members.
Ensure that NOC members are aware of upcoming changes to production systems and environments.
Creating and performing training programs or workshops for entire NOC team.
Serve as Champion of OIT policies, procedures and initiatives.

EXAMPLES OF OTHER DUTIES
Other duties as assigned.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.

Qualifications

Required Qualifications
Education: AA Degree plus a minimum of (4) years technical and troubleshooting experience (IT Service Desk/NOC/Other IT related position.

Preferred Qualifications
Preference will be given to candidates who possess:
An AA college degree and service experience in Service Desk/NOC environment.

Proof of Licenses, Certifications and Education
Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant’s major field of study. Copies and unofficial transcripts are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Proof of Degree Equivalency
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org)

Mail or deliver documents to:
ATTN: NOC Support Tier 3
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204

You can attach your transcript(s) or license(s) to your application.

EXAMINATION PROCEDURE
Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Conditions of Employment

This position works an average scheduled workweek of 34 hours, Monday through Friday.

Persons appointed to this position may work extended hours, nights, weekends, and holidays as required. Employees may be subject to call to duty as required. Travel within Baltimore County, and outside of the County for work and training.

Physical and Environmental Conditions
The work of this classification is essentially sedentary, and involves the use of computers and office machinery.

Employment Background Investigation
Applicants selected for an appointment to a position in Baltimore County must successfully complete an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check.

Employer

Baltimore County

Address

308 Allegheny Avenue

Towson, Maryland, 21204

Phone

410-887-3135

Website

http://www.baltimorecountymd.gov

Examples of Duties

Ensure Priority 1 SOPs are being followed.
Schedule and ensure 24/7/365 Service Desk Coverage for all shifts.
Weekend and holiday coverage must be posted on calendar(s) one year in advance. (May be contacted by staff during non-normal business hours.)
Work with other IT teams to get up-to-date support information and add to Cherwell’s Knowledge Base and Configuration Items (CIs), and SharePoint to assist all Tiers with troubleshooting.
Diagnose reoccurring issues, trouble locations, frequent outage areas & patterns via the Network Monitoring system and work to resolve & notify support teams of on-going issues.
Monitor ticket and call volume, and performance metrics while supporting the team in exceeding expectations, including corrective action if necessary.
Perform management duties such as hiring, training, performance evaluations, and PIPs progress monitoring.
Ensure high level of customer service and first call resolution is being provided by all team members.
Ensure that NOC members are aware of upcoming changes to production systems and environments.
Creating and performing training programs or workshops for entire NOC team.
Serve as Champion of OIT policies, procedures and initiatives.

Qualifications

Conditions of Employment

Employment Benefits for Non-Merit or Non-Classified, Part-Time Employees

Baltimore County General Government offers the following benefits to part-time, non-merit or non-classified employees. New employees are eligible for benefits upon hire, unless noted otherwise.

Equal Opportunity Employer
Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.

Smoke free workplace
All Baltimore County offices are smoke free.

Drug free workplace
Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.

Employee Assistance Program
Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.

Health Insurance
In order to qualify for health insurance benefits (medical, prescription, dental and vision insurance), part-time employees must be scheduled for four (4) full work days plus two (2) hours each week.

Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include:

Medical, Prescription, Dental and Vision insurance.

Flexible Spending Accounts
Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.

Life Insurance
In order to qualify for life insurance benefits, part-time employees must be scheduled for four (4) full work days plus two (2) hours each week.

Employees may elect basic term life insurance for themselves equal to one time the employee's annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.

Retirement
Employees are required to participate in the Baltimore County Employees' Retirement System, with very limited exceptions.

Paid Leave
Sick Leave - Monthly sick leave earnings prorated based on the number of hours worked per week. No maximum on accrual. Accrued balance can be applied toward service credit at retirement.

Vacation Leave - Monthly vacation leave earnings prorated based on the number of hours worked per week. Earnings increase after five, ten and fifteen years of service generally.

Holidays - Part-time 30 to 39 hour non-merit or non-classified employees will generally be paid for ten holidays per calendar year. Other part-time, non-merit or non-classified employees working 29 hours per week or less will receive two paid holidays per calendar year. These holidays are the Christmas holiday and the Independence Day holiday.

Bereavement Leave
Jury Leave
Military Leave

Baltimore County Employees Federal Credit Union
Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.

Direct Deposit
Payroll through direct deposit to the financial institution selected by employee is required.

Deferred Compensation
Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice.

Disclaimer

This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.

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