Top 43 Noc Systems Admin. Jobs

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- Computer Science
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- Travel
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Quick Apply
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11d
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Mainframe Network Engineer
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Lead, Network Engineer - AI
Humana —Kentucky
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9d
Technical Support Administrator (July 9, 2026)
Jacksonville Port Authority. —Jacksonville, FL
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1d

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MSP Support & Network Technician - Tier 2

CentriServe I.T.
Knoxville, TN

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Job Details

Full-time
$60,000 - $65,000 a year
19 hours ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Professional development assistance

Qualifications

Computer Science
Network infrastructure
Network support
Desktop administration
Associate's degree
CompTIA Security+
CompTIA A+
Information Technology

Full Job Description

Are you the person who actually enjoys untangling a messy event log to find the underlying issues? We are on the hunt for a Tier 2 Technical Support and Network Guru to join our fast paced Managed Service Provider family. If you have spent the last three to five years honing your craft in Systems Administration or Network support, plus you have technical support or NOC experience, and you know your way around an MSP stack, we want to talk to you.

While Tier 1 handles the password resets, you are the one digging into the root cause of persistent software issues and performing detailed diagnostic troubleshooting. You should be a knowledgeable with firewalls, switches, and VPNs, and you can understand the world in TCP/IP, DNS, and VLANs.

Since we do a lot of work in the medical and dental fields, having experience in those is a massive bonus. You will spend your days managing M365 environments, downed servers, and network connections to Xray computers. You will also need to be a master of ticket tracking software and documentation tools, ensuring every ticket tells a clear story that can help train the T1 Techs or have a customer able to understand what got fixed. We use enterprise platforms; Halo, Sophos, Datto, and M365, so being familiar with those is key to thriving in our environment.

You will also need the patience of a saint and the communication skills of a diplomat to guide our customers through their worst tech days. You will work closely with our triage team and support manager to make sure we are meeting SLAs and that nothing falls through the cracks. For this role we are looking for someone who has CompTIA A+ & Network+… Security+ or Microsoft Certified professionals are a bonus.

In exchange for your know how, we offer a full time pay (this is not contract work) with 401k options, health and dental insurance, and paid time off to recharge. If you are ready to move beyond the basics and take ownership of in a complex environment that will push your boundaries and help you grow in the IT field, apply today and let us see what you can do.

Responsibilities

Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in the tickets
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures

Abilities
Tier 2 technicians maintain full mastery of the foundational skills required at the first level while contributing advanced technical insights and practical experience. This expertise enables them to apply a comprehensive diagnostic approach to complex scenarios, effectively addressing persistent or recurring issues that require deeper investigation and resolution strategies. Some of the abilities we are looking for are listed below.

Understanding the ‘core’ functionality of the problem at hand to help understand where the root of the problem is.
Remotely solving or repairing persistent software issues – Using key indicators during troubleshooting to identify and resolve repeatable problems. (Event/system log files, software log files, etc.)
Perform diagnostic testing – Perform tests within the environment to help identify the ‘root’ cause of the issue.
Understand and have functioning knowledge of Firewalls, Switches, VPN’s, LAN/WAN Communication and endpoint services.
Install – Installation of new software, drivers or tools. Updates of existing software, drivers, or tools.
System configuration changes, issues and troubleshooting
System/application log review and understanding
Desktop support – full administration
Server support – basics that do not require Admin level consent
Basic management and support M365 Entra, Exchange, Intune
Active Directory administration – Troubleshooting GPO, Creating/editing containers, setting home directories, mapping drives, etc.
Proficiency in TCP/IP, DNS, DHCP, and VLANs. You should understand Routing Protocols like OSPF and BGP.
Ability to use tools like traceroute, ping, and packet captures (Wireshark) to identify where a connection is failing (e.g., latency, jitter, or packet loss).
Experience configuring and troubleshooting site-to-site VPNs, L2TP, and Firewall rules (NAT, ACLs).
Hands-on experience with routers and switches.
Experience using enterprise platforms like AutoTask, Halo, Jira, Zendesk, or ConnectWise.
3-5 years in a technical support, systems engineering, and NOC environment.
An Associate’s or Bachelor’s degree in Computer Science, Information Technology, or Engineering is preferred, though significant hands-on experience often counts for more.
Understanding of Service Level Agreements (SLAs), knowing how to prioritize tickets based on their impact on customers.

Pay: $60,000.00 - $65,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Professional development assistance
Vision insurance

Experience:

IT System administration: 3 years (Required)
Network support: 3 years (Required)

Location:

Knoxville, TN 37930 (Required)

Ability to Commute:

Knoxville, TN 37930 (Required)

Willingness to travel:

25% (Preferred)

Work Location: Hybrid remote in Knoxville, TN 37930

Quick Apply

Refine Your Search

Noc Systems Admin. jobs

MSP Support & Network Technician - Tier 2

Splunk Enterprise Security (ES) Consultant - remote

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vCIO

IT Technical SME

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Mainframe Network Engineer

Lead, Network Engineer - AI

Technical Support Administrator (July 9, 2026)

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