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Enrollment Support Specialist

Unum Group -
Remote

Apply Now

Job Details

Full-time
$40,000 - $75,600 a year

Benefits

Loan repayment program
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
401(k) 5% Match
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Customer communication
Employee relationship building
Life insurance knowledge
Life & Health Insurance License

Full Job Description

Job Posting End Date: July 20

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments

All the benefits listed above are subject to the terms of their individual Plans .

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

This position is responsible for delivering an optimal client and worker enrollment experience for clients utilizing UNUM Group’s Virtual Enrollment Solutions Team. They are responsible for utilizing a strong working knowledge of Core products (Non-Affiliated) and voluntary product (UNUM Group’s) portfolios to provide benefits education, retention of policies, quality assurance, technical support and assist with other project initiatives.

Must already be Health & Life Licensed in Resident State. Bi-lingual (Spanish) skillset is an asset, along with availability to work until 8pm EST nightly. Additional strengths would be ability to multi-task, fast learner, has enrolled on various platforms, and has worked in a call center environment before.

Job Description Principal Duties and Responsibilities

Provide virtual retention and enrollment assistance to workers in all 50 U.S. States
Receives inbound interactions from workers
Makes outbound calls as needed to workers
Q&A Support: Educate workers on benefits provided, and answers any questions workers may have on the enrollment offer
Technical Support: Assist workers with navigating their company provided website, materials, or platform to find benefits information and assist with completing enrollment as applicable
Retention Support: Educate workers on current benefits
Communication Support: Deliver key messages via a script around benefits or other key messages as requested by the client to the worker
Claims/Documentation Support: Remind workers where to go to file claims, or how to provide proof of documentation for select benefits and/or qualifying life events
Contact Support: provide contact information for benefits or HR resources to workers
Complete application when appropriate, but primarily provide benefits education or enrollment of non-affiliated insurance carrier products
Review all provided and necessary training/demos to service the need of the client/worker.
Utilize technology and additional resources to provide translation services.
Maintain Individual and Team performance metrics
Complete thorough Quality Assurance via review of metrics, auditing of calls, coaching/performance management sessions with Supervisors, and job shadows of others.
Document pertinent information about customer interactions
Upkeep/Submission of various forms, tickets, emails, and other resources with pertinent information that feeds Virtual Enrollment Solutions processes and reporting
Uses knowledge and understanding of all Core products (Non-Affiliated) and Voluntary benefit product (UNUM Group’s) offerings, along with utilization of their resources, to provide benefits education and enrollment services to eligible workers and/or family members
Completes administrative tasks of tracking and submitting all necessary training requirements as an employee of UNUM, and to meet the training requirements of our clients.
Demonstration of Our Values through completing provided training offerings, and being involved in I & D/Volunteer groups and activities
Utilizes only UNUMs authorized and approved systems to complete all functions of the role to adhere to UNUM Groups policies, and compliance regulations for this role.
Participates in projects and initiatives as assigned
May perform other duties as assigned

Job Specifications

Prefer 4-year degree or equivalent in work related experience or industry designation.
Existing knowledge of full Core and Voluntary benefit product offerings (all products)
Must have/maintain necessary Life and Health licensing, plus any special state licensing requirements for Long Term Care
Completion of continuing education requirements to keep Life and Health license
Prior insurance, financial services, human resources, sales, training, and/or teaching experience highly desirable
Demonstrate good listening ability with exceptional interpersonal and communication skills needed to build relationships with management, co-workers, and workers
Ability to work in a fast-paced environment, both as part of a team and independently
Demonstrate resolve to achieve their personal and business goals
Demonstrate good organizational skills and ability to multi-task
Demonstrate strong computer literacy and knowledge of virtual technology spanning across a variety of platforms and applications, including the full Microsoft suite
Highly desired sales aptitude
Superior Customer Service Skills
Demonstrate ability to identify best practices and takes initiative to share ideas with team
Bi-lingual abilities are an asset
Part-Time Enrollment Support Specialist (ESS) committed to working 20 hours per week Quarter 1-3 of each calendar year, with an expectation of working near 40 hours per week Quarter 4 of each calendar year.
Full-Time ESS committed to working 40 hours per week
Expected to work shifts within the period of 8am to 8pm Eastern Standard Time during the business week of Monday-Friday. Shifts can change based on business need and coverage available.
Committed to not taking pre-planned Paid Time Off in October and November of each year.

~IN1

#LI-KL1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$40,000.00-$75,600.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Colonial Life

Apply Now

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