Top 440396 Operations/Training Manager Jobs

Training Facilitator
HealthEdge —Remote
- $69,000 - $79,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Criminal background check
7d
TRAINING MANAGER, Research Operations, Analytics & Systems
Boston University —Boston, MA
- Full-time
- Hybrid work
- Mid-level
- University
- Bachelor's degree
Manager LCoE Training Operations
Regeneron —Warren, NJ
- $114,800 - $187,400 a year
- 5 years
- Master's degree
- Bachelor's degree
- Health insurance
- Dental insurance
Training Manager
Sagility —Remote
- Remote
- 6 years
- Bachelor of Science
- Writing skills
RESEARCH ADMINISTRATION TRAINING MANAGER, Research Operations, Analytics & Systems
Boston University —Boston, MA
- Management
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Assistant Manager Learning & Development
Sagility —Remote
- Remote
- Mid-level
Talent Acquisition Operations Manager (Americas)
GE Vernova —Remote
- $122,400 - $203,900 a year
- Full-time
- Remote
- Writing skills
- English
- Analysis skills
- Paid parental leave
- Disability insurance
Training Manager
Transdev —Los Angeles, CA
- $99,840 - $110,240 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Manager, Training and Enablement
Arcadia.io —Remote
- $105,000 - $145,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Senior level
Training Manager
Woodcraft Rangers —Los Angeles, CA
- $75,000 - $88,000 a year
- Weekends as needed
- Mid-level
- Organizational skills
- Communication skills
Training Specialist I
Seneca Gaming Corporation —Niagara Falls, NY
- From $22 an hour
- Full-time
- 18 years or older
- Mid-level
- High school diploma or GED
Sr Manager, Aircraft Certification & ODA Administrator
Piper Aircraft, Inc. —Vero Beach, FL
- Overtime
- Microsoft Excel
- OSHA
- Ability to walk for extended periods
Quick Apply
Divisional Training Director
Smyrna Ready Mix, LLC —Detroit, MI
- Full-time
- CDL
- Travel
- Mentoring
Environmental Health & Safety Manager
Agri-Mark/Cabot Creamery Cooperative —Cabot, VT
- $93,000 - $103,000 a year
- Mid-level
- Analysis skills
- Bachelor's degree
- Tuition reimbursement
- 401(k) matching
Quick Apply
Regional Training Manager
Smyrna Ready Mix, LLC —Johns Island, SC
- Full-time
- Management
- Mid-level
- CDL
Divisional Training Director
Smyrna Ready Mix, LLC —Dallas, TX
- Full-time
- CDL
- Travel
- Mentoring
Finance/Budget Manager
Washington State University —Pullman, WA
- $4,942.10 - $7,569.55 a month
- Online Application
- Background check
- Mid-level
- Office
- Paid holidays
- Disability insurance
Operations Supervisor
Superior Flying Services, LLC —Superior, WI
- $60,000 - $80,000 a year
- Full-time
- Background check
- Inventory management
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
LS – Safety/Training Manager Job – Aspen, CO
Atlantic Aviation —Aspen, CO
- $1,200 a month
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
Production & Workforce Training Manager
Columbus Fashion Alliance —Columbus, OH
- $55,000 - $60,000 a year
- Email
- Mid-level
- Mentoring
- Recruiting
- Paid training
- Health insurance
Quick Apply
10d

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Training Facilitator

HealthEdge -
Remote

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Job Details

Full-time
$69,000 - $79,000 a year
7 days ago

Qualifications

Team leadership
Coaching
Mentoring
Online training platform teaching experience
E-learning platforms
Enterprise Learning Management
Training & development
Call center management

Full Job Description

Overview:

Overview:

HealthEdge is looking for a dynamic call center trainer to join our company and contribute to our phenomenal growth. In this role, you'll be responsible for scheduling and conducting training sessions for both new and experienced call center agents, and supporting employees to maintain the productivity and quality of our customer service operations. To ensure success as a call center trainer, you should have excellent knowledge of call center procedures and expertise in quality assurance. You will be a friendly, approachable individual with effective teaching and communication skills. You will bring your experience in training call center agents to effectively resolve inquiries from members and providers of our health plan customers.

Responsibilities:

Developing call centers' education materials, including written and digital presentations, how-to manuals, and instructional videos.
Preparing procedures and policies regarding call handling techniques and appropriate agent conduct.
Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
Training experienced employees on new or updated call center procedures and scripts to improve their performance.
Observing the daily operations of call center employees and identifying any areas of improvement.
Monitoring recorded calls to identify training opportunities and upskilling requirements.
Liaising with team leaders and managers to conduct on-the-job coaching.
Measuring the effectiveness of training sessions and preparing individual or team progress reports.

Required Skills:

A bachelor's degree and additional certification in business leadership, eLearning software, or adult education and training is preferred.
At least 4 year's experience working as a call center trainer or team leader.
Familiarity with learning management systems.
Excellent knowledge of customer service best practices.
Strong teaching abilities, communication and mentoring skills.
Ability to provide leadership to personnel in a fast-paced and stressful work environment.
Ability to work remotely and independently.

Geographic Responsibility: Remote, US

Type of Employment: Full-time, permanent

FLSA Classification (USA Only): Exempt

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work across multiple time zones in a hybrid or remote work environment.
Long periods of time sitting and/or standing in front of a computer using video technology.
May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

#LI-Remote

**The annual US base salary range for this position is $69,000 to $79,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.

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Refine Your Search

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