Top 842 Operations Center Analyst Jobs in Mclean, VA

Limited Service Operations Analyst
Maximus —Tysons, VA
- $65,000 - $75,000 a year
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
2d
Operations Analyst
Edgesource Corporation —Alexandria, VA
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- SharePoint
- Commuter assistance
- Paid holidays
Quick Apply
Management Analyst I
Fairfax County Government —Fairfax, VA
- $60,894.29 - $106,565.06 a year
- Full-time
- Spanish
- Word processing
- Writing skills
- Health insurance
- Dental insurance
9d
Return to Work Coordinator (Management Analyst I)
Fairfax County Government —Fairfax, VA
- $60,894.29 - $106,565.06 a year
- Full-time
- Microsoft Outlook
- English
- Mid-level
- Health insurance
- Dental insurance
1d
Return To Work Manager (Management Analyst II)
Fairfax County Government —Fairfax, VA
- $70,149.87 - $122,762.22 a year
- Full-time
- Word processing
- English
- Office
- Health insurance
- Dental insurance
9d
Enterprise Operations Center (EOC) Analysts
Blue Rose Consulting Group, Inc. —Washington, DC
- Mid-level
Quick Apply
Analyst 1, Child Sex Trafficking Team
National Center for Missing & Exploited Children —Alexandria, VA
- $63,000 a year
- Weekends as needed
- Background check
- Research
- Children
Quick Apply
Intel Operations Support Analyst - Intermediate
Peraton —Fort Belvoir, VA
- $104,000 - $166,000 a year
- Bachelor of Science
- Research
- Mid-level
- Health savings account
- Paid holidays
Data Operations Analyst
Berkeley Research Group, LLC —Washington, DC
- $80,000 - $115,000 a year
- Full-time
- Hybrid work
- Mid-level
- SQL
- Analysis skills
GSOC Analyst
Pinkerton —Washington, DC
- $34 an hour
- Part-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Health savings account
- AD&D insurance
Call Center Report Analyst
ITCON Services —Vienna, VA
- Hybrid work
- 5 years
- SQL
- Bachelor's degree
Quick Apply
Operations Research Analyst, Associate
The MITRE Corporation —McLean, VA
- Full-time
- Hybrid work
- Mid-level
- Java
- Master's degree
Intel Operations Support Analyst - Junior
Peraton —Fort Belvoir, VA
- $86,000 - $138,000 a year
- Bachelor of Science
- Research
- Analysis skills
- Health savings account
- Paid holidays
Security Operations Center Analyst I (SOC)
SecuriGence —Arlington, VA
- $52 - $57 an hour
- Full-time
- Pass drug screening
- Mid-level
- High school diploma or GED
Incident Response Analyst
RIVIDIUM —Alexandria, VA
- Weekends as needed
- Mid-level
- Office
- Bachelor's degree
IT Records Technician (IT Technician I)
Fairfax County Government —Fairfax, VA
- $60,894.29 - $106,565.06 a year
- Full-time
- Microsoft Excel
- Computer Science
- Writing skills
- Health insurance
- Dental insurance
1d
Intelligence Analyst I
Delaware Nation Industries —Arlington, VA
- $38 an hour
- Part-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Commuter assistance
- Disability insurance
Quick Apply
6d
Security Operations Center Analyst (SOC)
SecuriGence —Arlington, VA
- $52.00 - $67.30 an hour
- Part-time
- Pass drug screening
- Mid-level
- High school diploma or GED
Senior Project Analyst, TS/SCI Polygraph
General Dynamics Information Technology —McLean, VA
- $107,744 - $143,750 a year
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid time off
- 401(k) matching
11d
Logistics Operations Support
CACI —Sterling, VA
- $78,700 - $165,200 a year
- Full-time
- Military
- Bachelor of Science
- Mid-level
- Health insurance
5d

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Operations Center Analyst jobs near Mclean, VA

Limited Service Operations Analyst

Maximus -
Tysons, VA

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Job Details

$65,000 - $75,000 a year
2 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Paid time off
Retirement plan

Qualifications

Live chat
Software issue identification
Data integrity assurance
Version control
Knowledge management
Operational analysis
Data analysis reporting
Texting/chatbox tools
Requirements specification
Bug Tracking (Quality assurance practices)
Incident management
Requirements design
Incident report management
Incident management software
Performance Reporting
Training material drafting
Mid-level
3 years
Data integrity and documentation
Bachelor's degree
Health insurance knowledge
Content development
Incident management operations support
Requirements analysis
Quality improvement
Customer support ticket management
Call monitoring
Document review
SharePoint
Customer service knowledge base

Full Job Description

Essential Duties and Responsibilities:

Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
Perform all internal reporting needs of the department.
Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
Identify, analyze, and communicate all system and process defects.
Identify innovative strategies to create operational and/or system efficiencies.
Work effectively with internal and external business partners in the delivery of solutions.
Manage carrier incident tracking, reconciliation, and resolution processes to ensure data accuracy and timely issue resolution.
Maintain daily incident reports and tracking tools using Excel, SharePoint, and ticketing systems.
Create, update, and maintain knowledgebase scripts and articles for the Consumer Assistance Center (CAC) and consumer self-service chat platforms.
Develop and maintain supporting documentation, job aids, and Word-based knowledge articles.
Manage document libraries and version control within SharePoint.
Collaborate with clients and stakeholders to review and approve new or updated scripts and content.
Partner with Quality Assurance to conduct call calibrations and support quality improvement initiatives.
Collaborate with CAC leadership and staff to support training and knowledge transfer efforts.
Provide backup support to the Operations Manager and assist with operational projects as needed.

Minimum Requirements

Bachelor's degree in related field.
3-5 years of relevant professional experience required.
Equivalent combination of education and experience considered in lieu of degree.
Experience working with health insurance carriers preferred.
Experience with Genesys preferred.
Strong verbal and written communication skills.
Must be willing and able to accept a Limited Service position.

Home Office Requirements

Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net ) .
Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router .
Must currently and permanently reside in the Continental US .

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [email protected] .

Minimum Salary
$65,000.00

Maximum Salary
$75,000.00

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Refine Your Search

Operations Center Analyst jobs in Mclean, VA

Limited Service Operations Analyst

Operations Analyst

Management Analyst I

Return to Work Coordinator (Management Analyst I)

Return To Work Manager (Management Analyst II)

Enterprise Operations Center (EOC) Analysts

Analyst 1, Child Sex Trafficking Team

Intel Operations Support Analyst - Intermediate

Data Operations Analyst

GSOC Analyst

Call Center Report Analyst

Operations Research Analyst, Associate

Intel Operations Support Analyst - Junior

Security Operations Center Analyst I (SOC)

Incident Response Analyst

IT Records Technician (IT Technician I)

Intelligence Analyst I

Security Operations Center Analyst (SOC)

Senior Project Analyst, TS/SCI Polygraph

Logistics Operations Support

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