Support Operations Engineer
Harvey —San Francisco, CA
- $104,000 - $156,000 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Stationary Engineer
Sutter Health —San Mateo, CA
- $65.53 - $72.08 an hour
- 8 hour shift
- Hospital
- Customer service
- Computer literacy
5d
Stationary Engineer (Local 39)
Tishman Speyer —San Francisco, CA
- $72.93 an hour
- Email
- Microsoft Outlook
- 5 years
- Computer literacy
Stationary Engineer
EMR CPR LLC —Oakland, CA
- $55 - $58 an hour
- Overtime
- Customer service
- Ability to walk for extended periods
- Mid-level
Quick Apply
4d
Substation Engineer
PRIDE RESOURCE PARTNERS LLC —California
- Overtime
- Bachelor of Science
- Engineering
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Field Engineer
Corcus Construction —San Francisco, CA
- $70,000 - $90,000 a year
- Full-time
- Microsoft Outlook
- Construction site
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Manufacturing Engineer II (Cobot Programmer)
CHawk Technology —Hayward, CA
- $109,000 - $128,000 a year
- Full-time
- Engineering
- Mid-level
- 3 years
- Health savings account
- Health insurance
Quick Apply
20h
Assistant / Associate Drainage Engineer - Planning and Building (Open and Promotional)
County of San Mateo —San Mateo, CA
- $105,331.20 - $155,750.40 a year
- Management
- Construction site
- Mid-level
- Retirement plan
6d
Senior Substation Project Engineer
Finezi —Oakland, CA
- $80 - $95 an hour
- Contract
- Hybrid work
- Bachelor of Science
- 8 years
- Travel
Quick Apply
7d
Vehicle Operator - Data Collection
Applied Intuition —San Francisco, CA
- $28 an hour
- 8 hour shift
- Clean driving record
- Driver's License
- US work authorization
- Commuter assistance
- Disability insurance
Quick Apply
Vehicle Operator - Data Collection
Applied Intuition —San Mateo, CA
- $28 an hour
- 8 hour shift
- Clean driving record
- Driver's License
- US work authorization
- Commuter assistance
- Disability insurance
Quick Apply
7d
Vehicle Operator - Data Collection
Applied Intuition —San Carlos, CA
- $28 an hour
- 8 hour shift
- Clean driving record
- Driver's License
- US work authorization
- Commuter assistance
- Disability insurance
Quick Apply
7d
Vehicle Operator - Data Collection
Applied Intuition —Redwood City, CA
- $28 an hour
- 8 hour shift
- Clean driving record
- Driver's License
- US work authorization
- Commuter assistance
- Disability insurance
Quick Apply
7d
Autonomous Vehicle Test Expert
Insight Global —San Francisco Bay Area, CA
- $45 an hour
- Overtime
- Background check
- Mid-level
- Driver's License
- Paid training
- Health savings account
Quick Apply
Manufacturing Engineer
Crossett Search & Advisory Group —Benicia, CA
- $84,000 - $115,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Senior Electric Standards and Strategy Engineer, Transmission Line
PG&E Corporation —Oakland, CA
- $153,828 - $197,628 a year
- Hybrid work
- Bachelor of Science
- 8 years
- Training & development
7d
Technical Field Service + Sales – Industrial Automation Equipment – Direct Hire
RemX —Vallejo, CA
- $85,000 - $90,000 a year
- Full-time
- Up to 50% travel
- Customer service
- Mid-level
- Health insurance
- 401(k)
Quick Apply
On-Site Control Systems Engineer
Brock Solutions —San Francisco, CA
- $80,000 - $95,000 a year
- System design
- Travel
- In-person
- Profit sharing
- Health insurance
IT Application Engineer
Manpower Engineering —Foster City, CA
- $83 an hour
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Quality Engineer
Manpower Engineering —Foster City, CA
- $73 an hour
- Mid-level
- Master's degree
- Analysis skills
- Health savings account
- Disability insurance
Quick Apply

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Operations Engineer jobs near San Francisco, CA

Support Operations Engineer

Harvey -
San Francisco, CA

Apply Now

Job Details

Full-time
$104,000 - $156,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
401(k) 4% Match
Vision insurance
401(k) matching

Qualifications

Systems integration
Tooling
Reporting and dashboarding tools
Production systems
Enterprise Integration
Scalability
AI-driven automation
Automation tools

Full Job Description

Location

San Francisco

Employment Type

Full time

Location Type

Hybrid

Department

User Operations

Compensation

$104K – $156K • Offers Equity • Offers Bonus

Additionally, this role is eligible to participate in our equity plan and benefits program. Benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

Harvey's support org is growing fast, and keeping our specialists equipped to handle an increasingly complex product requires more than good processes, it requires smart tooling. We're looking for a Support Operations Engineer who has built this before and can hit the ground running.

Reporting to the Support Operations Manager, you'll own the automation infrastructure, AI-assisted workflows, and reporting systems that make our specialists faster and more effective. Working alongside the Support Systems Administrator (platform infrastructure and config) and the Support Operations Lead (Zendesk-native features including Copilot and Chatbot), your lane is everything built on top of or extending beyond that foundation, custom integrations, cross-stack automation, and the technical layer that connects it all.

This role is for someone who deeply understands support operations, has a track record of building AI and automation tooling in production environments, and is energized by making support and human agents better.

What You'll Do

Design, build, and maintain AI-assisted tools that improve how support specialists triage, research, and resolve tickets; including agent-facing copilots, knowledge surfacing tools, and response assist features
Own the automation layer across the support stack, building custom integrations, cross-tool workflows, and solutions that extend beyond what Zendesk natively offers
Partner with Data team to build and maintain reporting infrastructure that gives the support org real-time and historical visibility into volume, quality, efficiency, and trends
Identify manual or repetitive agent workflows and architect automated or AI-assisted alternatives that reduce friction without sacrificing quality
Partner with the Support Enablement Lead to integrate tooling improvements into how agents are trained and how knowledge is surfaced in the moment of need
Collaborate with the Support Systems Administrator to ensure automation and AI initiatives are implemented and maintained cleanly within the core support stack
Partner closely with the Support Systems Administrator and Support Operations Lead — they own the Zendesk platform and its native features; you own what's built beyond it
Evaluate new tools, run structured pilots, and bring recommendations to leadership with clear rationale and data
Document systems, integration logic, and automation workflows to ensure maintainability as the org scales

What You Have

5-7+ years of experience in support operations or CX tooling in an AI-forward environment
Demonstrated track record of shipping AI-assisted workflows and automation in live support environments
Deep hands-on experience with AI tooling in the support/CX space: LLM-powered copilots, RAG systems, agent assist platforms, and how to deploy them responsibly at scale
Expert-level familiarity with support platforms (Zendesk strongly preferred), including working with APIs and integration layers beyond out-of-the-box configuration
Built and owned reporting systems end-to-end
Strong operational intuition: you've worked in or alongside support teams and understand what agent friction actually looks like
Clear communicator who can translate technical decisions for non-technical stakeholders and leadership

Compensation

$104,000 - $156,000 USD

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

#LI-AD1

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]

Apply Now

Refine Your Search

Operations Engineer jobs in San Francisco, CA

Support Operations Engineer

Stationary Engineer

Stationary Engineer (Local 39)

Stationary Engineer

Substation Engineer

Field Engineer

Manufacturing Engineer II (Cobot Programmer)

Assistant / Associate Drainage Engineer - Planning and Building (Open and Promotional)

Senior Substation Project Engineer

Vehicle Operator - Data Collection

Vehicle Operator - Data Collection

Vehicle Operator - Data Collection

Vehicle Operator - Data Collection

Autonomous Vehicle Test Expert

Manufacturing Engineer

Senior Electric Standards and Strategy Engineer, Transmission Line

Technical Field Service + Sales – Industrial Automation Equipment – Direct Hire

On-Site Control Systems Engineer

IT Application Engineer

Quality Engineer

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