Top 5 Operations Group Manager Jobs

Business Solutions Lead at Cornerstone Operations Group
Cornerstone Operations Group —Lancaster, PA
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- 3 years
- Health insurance
- Dental insurance
Quick Apply
10d
Maintenance Supervisor
Realty Operations Group —Jersey City, NJ
- $70,000 - $80,000 a year
- 5 years
- Ability to lift 50 pounds
- Plumbing
- Profit sharing
- Health savings account
Quick Apply
11d
Senior Maintenance Supervisor
Realty Operations Group —Jersey City, NJ
- $90,000 - $120,000 a year
- Writing skills
- 3 years
- Ability to lift 50 pounds
- Profit sharing
- Health savings account
Quick Apply

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Business Solutions Lead at Cornerstone Operations Group

Cornerstone Operations Group -
Lancaster, PA

Quick Apply

Job Details

Full-time
10 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Project development phase management
Microsoft Excel
Microsoft Outlook
Requirements specification
Waterfall
Requirements design
Schedule management
Bachelor's degree
Vendor relationship management
Vendor communication
Microsoft Teams
Waterfall software development
Meeting facilitation
Agile software development
Managing projects
Analysis (software development lifecycle)
Cross-functional team management
Project planning phase
Project risk management
Project stakeholder communication
Cross-functional communication
Agile planning
Stakeholder management

Full Job Description

Business Solutions Lead

Department: Business Solutions Team Location: Remote Employment Type: Full-Time

Position Summary

We are seeking a detail-oriented, self-motivated professional to join our Business Solutions Team as a Business Solutions Lead. In this role, you will serve as the key liaison between business stakeholders, insurance operations teams, and technology partners.

The ideal candidate will be responsible for gathering, analyzing, and documenting business and system requirements, managing projects and initiatives, and ensuring successful delivery of solutions that support operational efficiency, regulatory compliance, and an exceptional customer experience.

Key Responsibilities

Business AnalysisRequirements Management

Facilitate meetings, interviews, and workshops with underwriters, customer service representatives, accounting teams, product managers, and other stakeholders to gather business requirements.
Analyze and document business processes, workflows, and system requirements.
Develop Business Requirements Documents (BRDs), functional specifications, user stories, process maps, and use cases.
Translate complex business needs into clear, actionable requirements for technical teams.
Act as the primary liaison between business stakeholders and IT teams to ensure alignment on project objectives, scope, and deliverables.

Project Management

Lead projects from initiation through implementation by managing scope, timelines, risks, dependencies, and stakeholder communications.
Coordinate project activities across business and technical teams to ensure successful project execution and delivery.
Identify project risks and issues, develop mitigation plans, and communicate project status to stakeholders and leadership.
Facilitate project meetings and provide regular progress updates to ensure accountability and alignment.

Production SupportQuality Assurance

Investigate, reproduce, and document production issues, system defects, and data discrepancies.
Partner with technical teams to identify root causes and support the development of effective solutions.
Support and coordinate testing efforts to ensure solutions meet business requirements and quality standards.

Data AnalysisProcess Improvement

Analyze business and operational data to identify trends, risks, opportunities, and actionable insights.
Evaluate existing processes and recommend improvements that increase efficiency, accuracy, and user satisfaction.
Support continuous improvement initiatives across systems, workflows, and business operations.

Required Qualifications

Bachelor's degree in Business Administration, Finance, Information Systems, or a related field.
Five or more years of experience in business analysis, project management, or a combination of both.
Proven experience gathering, documenting, and translating business requirements into functional solutions.
Demonstrated ability to manage projects from initiation through implementation, including scope, scheduling, risk management, and stakeholder communication.
Experience working with cross-functional teams, business stakeholders, vendors, and leadership.
Strong analytical, problem-solving, organizational, and decision-making skills.
Excellent written and verbal communication skills.
Experience facilitating meetings, workshops, and requirements gathering sessions.
Knowledge of Agile, Scrum, Waterfall, and hybrid project delivery methodologies.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Proficient in Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Teams.

Preferred Qualifications

Three or more years of experience in the property and casualty insurance industry, preferably homeowners insurance.
Experience with policy administration, billing, claims, or agency management systems.
Proven ability to interpret and document complex insurance business rules, including deductibles, limits, co-insurance, and rating logic.
Professional certifications such as CBAP, PMP, PMI-PBA, CSM, or equivalent.

Key Competencies

Business Analysis
Project Leadership
Requirements GatheringDocumentation
Stakeholder Management
Process Improvement
Project PlanningExecution
RiskIssue Management
Change Management
Agile Methodologies
Data Analysis
User Acceptance Testing (UAT)
Cross-Functional Collaboration
Executive Communication
Strategic Thinking
Decision Making
Problem Solving
Vendor Management
Solution Delivery

What We Offer

Competitive compensation and benefits package.
Professional development opportunities and certification support.
Hands-on training and mentorship.
Collaborative and supportive team environment.
Opportunities to contribute to strategic business and technology initiatives

Quick Apply

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Operations Group Manager jobs

Business Solutions Lead at Cornerstone Operations Group

Maintenance Supervisor

Senior Maintenance Supervisor

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