Top 9845 Operations Service Manager Jobs

Service Manager
Pohanka Chevrolet —Chantilly, VA
- $165,000 - $200,000 a year
- Weekends as needed
- Dealership
- 5 years
- US work authorization
- Health savings account
- Disability insurance
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Service Center Manager
Reliant Student Transport, LLC —Hastings, MN
- $115,000 a year
- Full-time
- 5 years
- Senior level
- Leadership
- Paid training
- Health insurance
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Provider Services Supervisor
Confidential —Los Angeles, CA
- $38 - $40 an hour
- Temporary
- Research
- Mid-level
- Office
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Customer Service Processes & Systems Manager
Speed Express —Montebello, CA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
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7d
Customer Service Manager
Mariner Finance —Nottingham, MD
- $65,676.43 - $80,756.08 a year
- Full-time
- Sales
- Writing skills
- Mid-level
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Manager of International Operations & Service
Everest Fuel —Remote
- Mid-level
- 3 years
- Experience equivalent to degree accepted
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Operations Manager, Outpost Services
Indeed —Remote
- $98,000 - $204,000 a year
- Full-time
- Computer science
- 3 years
- Military encouraged
- Paid parental leave
- Paid holidays
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7d
Senior Manager, Last Mile & Field Operations
Tonal —Remote
- $150,000 - $160,000 a year
- Full-time
- Remote
- 7 years
- Senior level
- Leadership
- Disability insurance
- Health insurance
Senior Operations Service Manager
Lumen Technologies —Remote
- $84,629 - $124,122 a year
- Remote
- Background check
- 6 years
- Pass drug screening
5d
Associate Service Manager
Tesla —Rockville, MD
- $92,205 - $153,900 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Commuter assistance
- Health savings account
SERVICE SUPPORT MANAGER
Frazer, LTD —Houston, TX
- $80,000 - $110,000 a year
- Overtime
- ERP systems
- Pass drug screening
- Mentoring
- Disability insurance
- Health insurance
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Traveling Community Operations Support Manager
AIR Communities —Denver, CO
- $95,000 - $110,000 a year
- Full-time
- Customer service
- Pass drug screening
- Criminal background check
- Commuter assistance
- Paid parental leave
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Operations Manager - Building Automation - Service Migration Projects
Siemens —Plano, TX
- $112,669 - $193,147 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
Service Operations Manager
RDO Equipment Co. —Fort Worth, TX
- $85,000 - $115,000 a year
- Customer service
- US work authorization
- Senior level
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Traveling Service Operations Support Manager
AIR Communities —Denver, CO
- $90,000 - $105,000 a year
- Full-time
- Pass drug screening
- Criminal background check
- Travel
- Commuter assistance
- Paid parental leave
Quick Apply
Service Manager
SouthWest HMS LLC —Lawton, OK
- $7,500 - $15,000 a month
- Mid-level
- Bachelor's degree
- Business Administration
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Service Operations Manager
Baxter —West Chester, OH
- $112,000 - $168,000 a year
- Hospital
- Computer literacy
- Bachelor's degree
- Paid parental leave
- Employee stock purchase plan
Customer Service Manager
Greif —Carol Stream, IL
- $90,000 - $153,200 a year
- Full-time
- 5 years
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Service Manager
Tesla —Montebello, CA
- $102,600 - $182,400 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Commuter assistance
- Health savings account
Service Operations Manager
Kone —Washington, DC
- $159,800 - $209,790 a year
- Full-time
- 5 years
- Senior level
- Associate's degree
- Commuter assistance
- Health savings account

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Service Manager

Pohanka Chevrolet
Chantilly, VA

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Job Details

Full-time
$165,000 - $200,000 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Opportunities for advancement
Flexible schedule
Life insurance
Referral program

Qualifications

Customer communication
Managing teams in a customer support role
Workflow management (operations management method)
Service scheduling
Client inquiry handling
Team scheduling
Auto service management
Frontline customer support management
Warranty issues management
Computer skills
Dealership experience
General management

Full Job Description

Job Overview:

Pohanka Chevrolet is a reputable automotive dealership committed to delivering exceptional service and customer satisfaction. We take pride in our team of skilled professionals who work together to provide outstanding automotive service experience. As our business continues to grow, we are seeking a highly motivated and customer-oriented individual to join our team as the Service Manager.

As the Service Manager, you will play a pivotal role in supporting the daily operations of our automotive service department. You will work closely with the Service Director and collaborate with the service team to ensure efficient and high-quality service delivery. Your primary responsibility will be to provide exceptional leadership, outstanding customer service, assist in managing workflow, and maintain a smooth service process.

Responsibilities:

Ensure customers have a positive dealership experience.
Ensure exceptional customer service throughout the service process, managing department expectations and satisfaction.
Collaborate with the service team to resolve any customer complaints or issues promptly and effectively.
Organize and coordinate the daily workflow of the service department.
Assist in managing and resolving scheduling conflicts or other operational challenges.
Develop and oversee the overall service process, ensuring compliance with company policies and standards.
Manage and hire technicians and service advisors.
Collaborate with technicians, advisors, and other service staff to maintain a smooth and efficient service workflow.
Maintain accurate records of service orders, invoices, and customer information in the database.
Conduct regular audits to ensure service quality, adherence to procedures, and timely completion of tasks.
Foster a positive and collaborative team environment, promoting effective communication and teamwork.
Adhere to all safety protocols and ensure a clean and organized work environment.
Adhere to all manufacturer guidelines as it pertains to warranty procedures and repairs.

Qualifications and Requirements:

Absolutely must have previous Automotive Dealership experience in a Service Manager or Director’s role.
Must have a minimum of 15 years experience in an Automotive Dealership, minimum of 5 years in management is required.
General Motors experience is strongly prefered.
Exceptionally strong background in leadership experience is an absolute must.
Strong customer service skills with the ability to handle customer inquiries and complaints professionally.
Excellent organizational and time management skills with the ability to prioritize tasks effectively.
Solid understanding of automotive service processes, including service scheduling and workflow management.
Exceptional understanding of automotive service warranty & extended warranty, including policies & procedures, guidelines, claims submission, etc..
Proficient computer skills with experience in using service management software and databases.
Strong communication and interpersonal skills to effectively collaborate with team members and customers.
Ability to thrive in a fast-paced and dynamic work environment.
Attention to detail and commitment to maintaining high service quality standards.

Why Work Here:

Competitive compensation
Schedule flexibility
A culture that values collaboration and innovation
A Supportive and inclusive work environment
Employee Recognition Programs
Opportunities for Advancement
Team Environment
Company Sponsored Events
Team Bonding Events
Performance Bonus
Professional Development
Military Friendly Employer

Benefits and Perks: We strive to offer amenities, events, and community outreach opportunities that support the local communities we serve as well as the growth of our teams. Some of the benefits you can expect when you join include:

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Company Paid life insurance, short-term and long-term disability.
FSA (Flexible Spending Account)
Paid Time Off
401K with Match

About the Dealership

The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 22 dealerships throughout Northern Virginia, Maryland, and Washington DC. and Texas. Established in 1919, the Pohanka Automotive Group was founded based on a set of firm beliefs – making it easy for the customer and the team member, delivering excellent customer service and establishing long-term relationships. Throughout the decades, Our Pohanka Community Outreach partners with over 1,200 local organizations, contributing more than 2 million dollars annually. Are you ready to join our Team?

The Pohanka Automotive Group has won many awards including the Time Magazine National Quality Dealer Award, the Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service, and commitment to the industry, the community and the nation, and the Distinguished Service Citation from the Automotive Hall of Fame. Pohanka is the only dealership group to have received all three of these awards. We're interested in helping your career and adding to your resume because we know that better employees lead to happier customers! Add to your experience, develop your skill set and realize your potential with our team.

Job Type: Full-time

Pay: $165,000.00 - $200,000.00 per year

Benefits:

401(k)
Flexible schedule
Health savings account
Professional development assistance
Referral program

Shift:

Day shift
Evening shift

Work Days:

Weekends as needed

Experience:

Automotive Service Manager: 10 years (Required)

Work Location: In person

Quick Apply

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