Top 275 Operations Service Manager Jobs in Fairfax, VA

Crisis Services Clinical Operations Manager
HopeLink Behavioral Health —Oakton, VA
- $60,000 - $75,000 a year
- Full-time
- Remote
- Bachelor's degree
- Organizational skills
- Senior level
- Health insurance
- Dental insurance
Quick Apply
IT Service Desk Operations Program Manager
NTT Ltd —Alexandria, VA
- $97,391 - $162,319 a year
- 8 years
- Bachelor's degree
- Senior level
- Health savings account
- AD&D insurance
1d
Staffing Supervisor Support Services
MedStar Health —Washington, DC
- $65,062 - $117,291 a year
- Full-time
- Hospital
- Customer service
- Computer literacy
Service Desk Manager
Govcio LLC —Washington, DC
- $140,000 - $168,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Bachelor's degree
- Mentoring
11d
Service Desk Lead
Koniag Government Services —Vienna, VA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
14d
Service Desk Operations Manager
HUMAN TOUCH LLC —Washington, DC
- $100,000 - $125,000 a year
- Urgently hiring
- Office
- Business development experience
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
4d
IT Service Manager
AAC Inc —Vienna, VA
- $120,000 - $130,000 a year
- PMP
- Bachelor of Science
- Bachelor's degree
Quick Apply
End User Services Manager
Tepa LLC —Alexandria, VA
- $115,000 - $135,000 a year
- Full-time
- Hybrid work
- Office
- Analysis skills
- Supervising experience
- Health savings account
- Paid holidays
Quick Apply
12d
Senior Manager - Airport Operations - Customer Service
United Airlines —Dulles, VA
- $127,870 - $166,492 a year
- Full-time
- Microsoft Word
- Bachelor's degree
- US work authorization
- Paid holidays
- Disability insurance
5d
Service Desk Manager
Peraton —Washington, DC
- $112,000 - $179,000 a year
- Computer science
- Computer Science
- 5 years
- Health savings account
- Paid holidays
Service Operations Manager
Kone —Washington, DC
- $159,800 - $209,790 a year
- Full-time
- 5 years
- Senior level
- Associate's degree
- Commuter assistance
- Health savings account
Service Center Manager
Leidos —Arlington, VA
- $131,300 - $237,350 a year
- Full-time
- Bachelor of Science
- 8 years
- Bachelor's degree
Service Desk Manager
The Heritage Foundation —Washington, DC
- $85,000 - $100,000 a year
- Full-time
- Azure
- Mid-level
- Office
- Dental insurance
- Paid time off
Technical Services Supervisor
SAIC —Arlington, VA
- $80,001 - $120,000 a year
- Full-time
- Computer Science
- PMP
- Mid-level
12d
ELECTRIC POWER GENERATION (EPG) SERVICE SUPERVISOR
Carter Machinery Company, Inc. —Manassas, VA
- $79,000 - $101,000 a year
- Management
- Computer literacy
- Mid-level
- Disability insurance
- Health insurance
Service Manager
Pohanka Chevrolet —Chantilly, VA
- $165,000 - $200,000 a year
- Weekends as needed
- Dealership
- 5 years
- US work authorization
- Health savings account
- Disability insurance
Quick Apply
Assistant Manager / Service Manager Commission and Bonuses
Arlington Auto Service Repair —Arlington, VA
- $17 - $19 an hour
- Full-time
- Clean driving record
- Dealership
- Mid-level
- Dental insurance
- 401(k)
Quick Apply
7d
Supervisor, Service Center
TForce Freight —Bristow, VA
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
Manager, Social Services
Connections Health Solutions —Leesburg, VA
- Full-time
- Background check
- LMFT
- RN License
- Paid parental leave
- Health savings account
Quick Apply
Assistant Customer Service Manager
Harris Teeter - Resume & Hiring Events —Manassas, VA
- $19 - $22 an hour
- Full-time
- Sales
- Mid-level
- 3 years
- Health insurance
- Dental insurance
2d

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Crisis Services Clinical Operations Manager

HopeLink Behavioral Health -
Oakton, VA

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year

Benefits

Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Vision insurance

Qualifications

Team supervision
Workflow management (operations management method)
Staff scheduling
Team scheduling
Resource scheduling coordination
Schedule creation
Workforce management
Staffing management
Operations planning
Cross-functional communication

Full Job Description

For more than 60 years, PRS, now HopeLink Behavioral Health, has provided comprehensive and specialized support to individuals and families living with behavioral health challenges or facing a life crisis. We envision a society where hope is universal. Through access to quality behavioral health, crisis intervention, and suicide intervention services, we foster an inclusive community in which everyone can attain wellness and a genuine sense of belonging.

SUMMARY STATEMENT OF POSITION:
The Clinical Operations Manager is responsible for the day-to-day operational (not clinical) oversight of mobile crisis dispatch and resource coordination. This role ensures effective supervision of dispatchers, alignment of staffing and scheduling across dispatch and clinical teams, and adherence to documentation standards that support high-quality, timely crisis response. Working in close partnership with Workforce Management and the Director, the Clinical Operations Manager ensures appropriate coverage, efficient deployment of resources, and consistent operational practices that support safe, compliant, and responsive mobile crisis services.

SCHEDULE & LOCATION:

Shifts available: Monday - Friday, 9 am to 5 pm EST
Remote

PRIMARY DUTIES:

Supervision & Team Leadership

Provide direct supervision, guidance, and support to Mobile Crisis Dispatchers.
Monitor performance, attendance, and adherence to protocols, addressing issues in real time and through ongoing coaching.
Foster a collaborative, accountable, and mission-driven team environment.
Partner with HR and leadership on performance management, corrective action, and staff development as needed.

Scheduling & Workforce Coordination

Lead scheduling activities for dispatchers, clinicians, and mobile crisis specialists in coordination with Workforce Management.
Ensure adequate staffing coverage across shifts, including proactive planning for vacancies, call-outs, and surge needs.
Collaborate with Workforce Management to optimize schedules based on call volume, service demand, and response time expectations.
Support real-time adjustments to staffing and deployment to maintain service continuity.

Operational Oversight

Oversee daily dispatch operations to ensure timely, accurate, and appropriate assignment of mobile crisis responses.
Ensure effective coordination between dispatchers and clinical field staff to support safe and efficient service delivery.
Identify and address operational gaps, workflow inefficiencies, or communication breakdowns.

Documentation & Compliance

Ensure accuracy, completeness, and timeliness of documentation related to dispatch and mobile crisis operations.
Monitor adherence to organizational policies, 988 standards (if applicable), and regulatory requirements.
Partner with Quality Assurance and Clinical Leadership to review documentation trends and implement improvements.
Support audits, reporting requirements, and continuous quality improvement efforts.

Cross-Functional Collaboration

Work closely with Clinical Leadership, Workforce Management, and Quality teams to align operations with clinical standards and performance expectations.
Participate in operational planning, process improvement initiatives, and implementation of new protocols or systems.
Communicate effectively across teams to ensure clarity, consistency, and responsiveness.

ESSENTIAL COMPETENCIES:

Operational Leadership: Effectively manages workflows, staffing, and service delivery in a dynamic environment.
Supervision & Accountability: Provides clear expectations, coaching, and performance oversight.
Coordination & Scheduling: Aligns staffing resources with service demand to ensure coverage and responsiveness.
Attention to Detail: Ensures accuracy and compliance in documentation and operational processes.
Communication: Facilitates clear, timely, and effective communication across teams.
Adaptability: Responds to changing conditions, priorities, and service needs with flexibility and sound judgment.

QUALIFICATIONS:

Bachelor's degree in Human Services, Healthcare Administration, Business, or a related field, preferred.
Minimum of 2 years of experience in an operational setting, including scheduling and staff supervision.
Demonstrated experience managing workflows, staffing coverage, and real-time operational demands.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Effective communication and problem-solving skills.

NOTE: Crisis Services operates 24 hours a day, seven days a week, and 365 days a year. Due to the nature of this work and employees should expect to be scheduled in response to the current crisis center needs.

The above statements reflect the usual responsibilities and principal functions of the position and shall not be construed as a complete description of all the work requirements that may be inherent or added to the position.

Ready to Join Our Mission?

If you're passionate about helping people achieve mental wellness, we encourage you to apply!

HopeLink Behavioral Health is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion.

'Where Hope Meets Help.'

We are unable to hire in the following states:

California, Illinois, Massachusetts, Michigan, New York, North Dakota, Ohio, Oregon, Washington, Wyoming

Quick Apply

Refine Your Search

Operations Service Manager jobs in Fairfax, VA

Crisis Services Clinical Operations Manager

IT Service Desk Operations Program Manager

Staffing Supervisor Support Services

Service Desk Manager

Service Desk Lead

Service Desk Operations Manager

IT Service Manager

End User Services Manager

Senior Manager - Airport Operations - Customer Service

Service Desk Manager

Service Operations Manager

Service Center Manager

Service Desk Manager

Technical Services Supervisor

ELECTRIC POWER GENERATION (EPG) SERVICE SUPERVISOR

Service Manager

Assistant Manager / Service Manager Commission and Bonuses

Supervisor, Service Center

Manager, Social Services

Assistant Customer Service Manager

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