Top 8 Optical Lab Manager Jobs in Madison, WI

full time retail optician
Wisconsin Vision —Madison, WI
- Full-time
- Writing skills
- Merchandising
- Basic math
- On-the-job training
part time retail optician
Wisconsin Vision —Madison, WI
- Part-time
- Inventory management
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Optician Lead
SSM Health —Verona, WI
- Full-time
- Sales
- Mid-level
- 3 years
- Paid parental leave
- Health insurance
bilingual customer service FT/PT
Wisconsin Vision —Madison, WI
- Full-time
- Writing skills
- Merchandising
- Basic math
- On-the-job training

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full time retail optician

Wisconsin Vision -
Madison, WI

Apply Now

Job Details

Full-time

Benefits

On-the-job training

Qualifications

Phone communication

Full Job Description

Our retail optometry staff is specialized in patient education, helping our clients get the most out of their insurance plans. This job involves constant customer interaction both in person and over the phone, so a sociable personality is a must.

Compensation: Varies by experience

Education: High school degree

Type: Full Time

Retail optometry jobs available for customer service pros

Wisconsin Vision is accepting applications from eye care professionals and motivated individuals at our Madison East location.

Job Description:

Skills & qualities we’re looking for:

Attention to detail & ability to multitask
Knowledge of major brands & current eyewear trends
Provides an outstanding eyewear shopping experience

Experience is appreciated but not required. We provide extensive and ongoing on-the-job training for our retail staff and opticians.

Resources:

Why work at Wisconsin Vision in Madison
Optician jobs in Madison
Optometry jobs in Madison
Madison eye care center

We offer full time and part time job positions. We're always looking for good team members, even when we are not actively hiring.

Convenient location on 2612 E Washington Ave in Madison. We draw team members from Dane County from places like Middleton, Fitchburg, Verona, Waunakee, Cottage Grove and the surrounding communities.

Role: OPTICIAN:RETAIL/HEALTH OFFICE ADMIN

Reports to: CENTER MANAGER

GENERAL FUNCTION

Create exceptional value in the lives of our customers by delivering legendary customer service. Ensure enthusiastically satisfied customers all the time by performing and coordinating implementation of all corporate processes and values. Build a secure and safe, supportive and motivating working environment which encourages innovation and commitment. Achieve center successes by working towards the achievement of Wildly Important Goals.

MAJOR DUTIES AND RESPONSIBILITIES

Commitment to Patient Satisfaction

Conveys a commitment in providing 100% Customer Service through enthusiasm and professionalism of self. Has competent, knowledgeable as measured by these key indicators:
- Overall Patient Satisfaction
- Knowledgeable/Friendly Service
- Service after the sale
Anticipates problems before they occur; explores underlying reasons for recurring customer concerns; goes beyond symptoms to get causes; strives to develop long-term solutions to problems. Holds opticians accountable for the customer service they provide to their patients.

Standards of Performance

Strives to achieve “Far Exceeds Expectations” on all Standards of Performance.
- Overall Excellence in Customer Satisfaction
- AES
- Lifestyle Pairs (WIG)
- Eye Exam Only (WIG)
- Remakes
- Premium Product Sales; Pure Coat, High-end frames, Individual, etc.
- Protection Plans
- Visual Fields

Product Knowledge & Communication

When needed demonstrates good product knowledge; takes the initiative to accurately describe the features and benefits of various lenses and frames by using the following tools: Frame boards and displays, Lens Center and samples
Assists the customer in selecting frames and lenses that are best suited for their lifestyle and Rx. Suggests improvements and recommends solutions to problems.
Takes time to help the customers and answer questions giving them a better understanding of available options. Shows patience and courtesy to indecisive or hard-to-please customers; offers to track down answers to unfamiliar questions or products.
Uses the Lifestyle section of the OD Exam Form to educate patients on products that will best meet all of the needs of their lifestyle; boating, fishing, driving etc.
Follows all guidelines for properly billing insurances and all necessary follow through

Administrative

Follows all policies and procedures in the “Policy & Procedure Handbook”
Completes and files in a timely manner all necessary center corporate and patient paperwork being thorough and exact in detail. (commissions, etc.)
Enters patient information for Doctors.
Promotes teamwork within centers as well as corporate and lab employees.
Timely response to corporate memos
Participation in activities such as: health fairs, labor day events, marketing events, etc.

Loss Prevention & Inventory

Adheres to all current Company policies and procedures regarding product and acknowledging receipt and disposition of physical inventory.
Minimizes both external and internal product loss through:
- Securing specific product lines (locking them up, behind counter, etc.,)
- Exit & Entrance Security
- Proper Alarm Code execution and follow-up (Even when alarm goes off in the middle of the night)

OD Relationships

Maximizes Optometric partnerships through participation and involvement in the following;
- Proper patient scheduling
- Proper execution of “seamless transition experience” for patients. (chart handoff w/ recommendations)
- Data entry preparing patient information

Maintains Center Appearance & Safety

Takes pride in the appearance of the center and shows initiative in keeping the displays and inventory clean, attractive and organized.
Follows all guidelines on the center visitations form.
Follows all merchandising principles; POS materials, frame board merchandising, etc.

Knowledge & Skills

Knowledge of current optical theory and practices.
Strong communicator and listener
Strong oral and written communication skills
Strong basic math skills
Awareness of current fashion trends
Strong inter-personal skills (friendly, caring, patient and enthusiastic)
Sales and problem-solving skills
Organizational skills
Sound judgment and decision making

Education

ABO Certification or working toward certification preferred
High school diploma/GED or equivalent

Experience

Previous experience in customer service preferred
Data entry and MS Office experience preferred

Working Conditions

On feet most of the day
This description is not intended to include all job duties. Employees may be requested to perform job-related tasks other than those specifically presented in the description.

Role: OPTICIAN:RETAIL/HEALTH OFFICE ADMIN

Reports to: CENTER MANAGER

GENERAL FUNCTION

MAJOR DUTIES AND RESPONSIBILITIES

Commitment to Patient Satisfaction

Conveys a commitment in providing 100% Customer Service through enthusiasm and professionalism of self. Has competent, knowledgeable as measured by these key indicators:
- Overall Patient Satisfaction
- Knowledgeable/Friendly Service
- Service after the sale
Anticipates problems before they occur; explores underlying reasons for recurring customer concerns; goes beyond symptoms to get causes; strives to develop long-term solutions to problems. Holds opticians accountable for the customer service they provide to their patients.

Standards of Performance

Strives to achieve “Far Exceeds Expectations” on all Standards of Performance.
- Overall Excellence in Customer Satisfaction
- AES
- Lifestyle Pairs (WIG)
- Eye Exam Only (WIG)
- Remakes
- Premium Product Sales; Pure Coat, High-end frames, Individual, etc.
- Protection Plans
- Visual Fields

Product Knowledge & Communication

When needed demonstrates good product knowledge; takes the initiative to accurately describe the features and benefits of various lenses and frames by using the following tools: Frame boards and displays, Lens Center and samples
Assists the customer in selecting frames and lenses that are best suited for their lifestyle and Rx. Suggests improvements and recommends solutions to problems.
Takes time to help the customers and answer questions giving them a better understanding of available options. Shows patience and courtesy to indecisive or hard-to-please customers; offers to track down answers to unfamiliar questions or products.
Uses the Lifestyle section of the OD Exam Form to educate patients on products that will best meet all of the needs of their lifestyle; boating, fishing, driving etc.
Follows all guidelines for properly billing insurances and all necessary follow through

Administrative

Follows all policies and procedures in the “Policy & Procedure Handbook”
Completes and files in a timely manner all necessary center corporate and patient paperwork being thorough and exact in detail. (commissions, etc.)
Enters patient information for Doctors.
Promotes teamwork within centers as well as corporate and lab employees.
Timely response to corporate memos
Participation in activities such as: health fairs, labor day events, marketing events, etc.

Loss Prevention & Inventory

Adheres to all current Company policies and procedures regarding product and acknowledging receipt and disposition of physical inventory.
Minimizes both external and internal product loss through:
- Securing specific product lines (locking them up, behind counter, etc.,)
- Exit & Entrance Security
- Proper Alarm Code execution and follow-up (Even when alarm goes off in the middle of the night)

OD Relationships

Maximizes Optometric partnerships through participation and involvement in the following;
- Proper patient scheduling
- Proper execution of “seamless transition experience” for patients. (chart handoff w/ recommendations)
- Data entry preparing patient information

Maintains Center Appearance & Safety

Takes pride in the appearance of the center and shows initiative in keeping the displays and inventory clean, attractive and organized.
Follows all guidelines on the center visitations form.
Follows all merchandising principles; POS materials, frame board merchandising, etc.

Knowledge & Skills

Knowledge of current optical theory and practices.
Strong communicator and listener
Strong oral and written communication skills
Strong basic math skills
Awareness of current fashion trends
Strong inter-personal skills (friendly, caring, patient and enthusiastic)
Sales and problem-solving skills
Organizational skills
Sound judgment and decision making

Education

ABO Certification or working toward certification preferred
High school diploma/GED or equivalent

Experience

Previous experience in customer service preferred
Data entry and MS Office experience preferred

Working Conditions

On feet most of the day
This description is not intended to include all job duties. Employees may be requested to perform job-related tasks other than those specifically presented in the description.

Apply Now

Refine Your Search

Optical Lab Manager jobs in Madison, WI

part time retail optician

Optician Lead

bilingual customer service FT/PT

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for Optical Lab Manager in Madison, WI

Explore jobs in more locations

Retail optometry jobs available for customer service pros

Resources:

GENERAL FUNCTION

MAJOR DUTIES AND RESPONSIBILITIES

Commitment to Patient Satisfaction

Standards of Performance

Product Knowledge & Communication

Administrative

Loss Prevention & Inventory

OD Relationships

Maintains Center Appearance & Safety

Knowledge & Skills

Education

Experience

Working Conditions

GENERAL FUNCTION

MAJOR DUTIES AND RESPONSIBILITIES

Commitment to Patient Satisfaction

Standards of Performance

Product Knowledge & Communication

Administrative

Loss Prevention & Inventory

OD Relationships

Maintains Center Appearance & Safety

Knowledge & Skills

Education

Experience

Working Conditions