Top 2201 Outsourcing Relationship Manager Jobs

Director, Training and Quality Assurance
Intelogix —Remote
- Full-time
- Remote
- HIPAA
- Senior level
- 4 years
Senior Buyer/Materials Manager
Best Metal Products —Grand Rapids, MI
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health savings account
- AD&D insurance
Quick Apply
9d
Legal & Agency Placement Manager
Axiom Acquisition Ventures, LLC —Tampa, FL
- $65,000 - $72,000 a year
- Full-time
- Up to 50% travel
- Mid-level
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- Health insurance
- Dental insurance
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Business Development Manager
CRIF Select Corporation —Tampa, FL
- $80,000 - $85,000 a year
- Full-time
- Travel
- Senior level
- Leadership
- Health savings account
- Health insurance
Quick Apply
PURCHASING - STRATEGIC BUYER
Signicast —Hartford, WI
- Full-time
- 7 years
- Basic math
- Mid-level
- Wellness program
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Quick Apply
Vendor Program Manager (Hybrid)
MAPFRE —Webster, MA
- $67,600 - $86,100 a year
- Hybrid work
- 6 years
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- Health savings account
Production Planner I
Gleason —Rochester, NY
- $65,000 - $85,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Tuition reimbursement
- Employee assistance program
Quick Apply
Bilingual Talent Acquisition Specialist
MCI Careers —Savannah, GA
- $33,000 - $38,000 a year
- Full-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
Bilingual Recruiter
MCI Careers —Savannah, GA
- $33,000 - $38,000 a year
- Full-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
Project Manager
ARC Document Solutions —Orlando, FL
- Full-time
- Microsoft Outlook
- Customer service
- Mid-level
Quick Apply
Senior Operations Manager
IntouchCX —Mesa, AZ
- $80,000 - $90,000 a year
- Full-time
- 5 years
- Business Administration
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- Dental insurance
- Paid time off
7d
Production Purchasing Agent
1220 Exhibits, Inc. —Nashville, TN
- $28.00 - $31.50 an hour
- Full-time
- Microsoft Excel
- Inventory control
- Construction site
- Health insurance
- Dental insurance
Quick Apply
1d
Experienced Tax Professional (Uncredentialed)
MCI Careers —Savannah, GA
- $7.25 - $14.10 an hour
- Part-time
- 18 years or older
- Spanish
- CPA
- Paid training
- Paid holidays
Mortgage Loan Officer - Remote
Motto Mortgage Strategic —Havelock, NC
- $40,000 a year
- Full-time
- Remote
- Mid-level
- Organizational skills
- Communication skills
- Work from home
Digital Marketing Account Manager (remote)
Red Olive —Remote
- Full-time
- Remote
- Mid-level
- 1 year
- Paid holidays
- Health insurance
Travel Program Manager
D. E. Shaw & Co., L.P. —New York, NY
- $150,000 - $200,000 a year
- Hybrid work
- Customer service
- Research
- Office
- Health insurance
- 401(k) matching
Director of Project Management
WALTON SIGNAGE, LTD —Remote
- Remote
- ERP systems
- Travel
- Typing
- Paid holidays
- Health insurance
PEPI: Manager, Operations & Manufacturing (OPEN TO ALL U.S. LOCATIONS)
Alvarez and Marsal —Remote
- $125,000 - $190,000 a year
- Full-time
- 7 years
- Analysis skills
- Senior level
- AD&D insurance
- 401(k)
Internal Audit/SOX - Manager
PwC —Houston, TX
- $99,000 - $232,000 a year
- Full-time
- Hybrid work
- CPA
- Computer Science
- 5 years
- Paid holidays
- Health insurance
Client Relationship Manager - Latin America
Globpar —Gainesville, FL
- Computer science
- Computer Science
- Mid-level
Quick Apply

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Director, Training and Quality Assurance

Intelogix -
Remote

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Job Details

Full-time

Qualifications

Program design
Customer satisfaction tracking
Customer engagement
Client management
Customer support
Project leadership

Full Job Description

Who we are:

InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.

Position Summary

The Director of Training and Quality is responsible for designing, leading, and continuously improving training, quality assurance, and performance programs across customer service operations within a Business Process Outsourcing (BPO) environment. This role ensures frontline teams, supervisors, and support functions are equipped to deliver consistent, high-quality customer experiences that meet or exceed client expectations, contractual KPIs, and compliance requirements. The Director partners closely with Operations, Workforce Management, HR, and Client Services to drive performance outcomes, reduce defects, improve customer satisfaction, and support scalable growth.

Key Responsibilities

Training Strategy & Execution

Develop and execute a comprehensive training strategy aligned to customer service delivery goals, client requirements, and business growth.
Oversee onboarding, new hire training, nesting, and transition-to-production readiness for multiple programs.
Lead the design and implementation of continuous learning programs (refresher training, upskilling, cross-training, and leadership development).
Ensure training materials, job aids, and knowledge content are accurate, current, and aligned to brand standards and customer experience expectations.
Establish trainer performance standards and coaching routines to ensure training effectiveness and consistency.

Quality Assurance & Performance Improvement

Lead the Quality Assurance (QA) function to ensure customer interactions meet defined standards for accuracy, compliance, empathy, professionalism, and resolution effectiveness.
Define and maintain quality frameworks, scorecards, calibration processes, and audit standards across voice, chat, email, and social channels.
Drive cross-functional root cause analysis and corrective action plans to address performance gaps and recurring defects.
Use QA insights to influence coaching strategies, training enhancements, and process improvements.
Establish governance for quality reporting, trending, and improvement tracking.

Client Partnership & KPI Management

Serve as a key stakeholder in client relationships, ensuring training and quality programs align to SLAs, KPIs, and customer experience targets.
Lead client-facing discussions related to training readiness, quality performance, calibration outcomes, and improvement initiatives.
Translate client requirements into measurable training outcomes and quality standards.
Support RFPs, solution design, transitions, and new client implementations by building scalable training and QA models.

Leadership & Team Development

Lead, coach, and develop Training and QA teams, including managers, supervisors, trainers, QA analysts, and instructional designers.
Set clear performance goals, role expectations, and development plans for team members.
Build a culture of accountability, continuous improvement, and customer-first mindset.
Ensure staffing models support operational demand, ramp schedules, and program expansion.

Process, Tools & Continuous Improvement

Identify and implement tools and technologies to improve training delivery and QA efficiency (eLearning platforms, LMS, QA tools, analytics dashboards).
Partner with Operations and Continuous Improvement teams to improve customer experience, reduce handle time drivers, and increase first contact resolution.
Standardize training and quality processes across sites/programs while allowing flexibility for client-specific needs.
Ensure documentation, workflows, and SOPs remain current and audit-ready.

Compliance & Risk Management

Ensure training and QA processes meet regulatory, privacy, and security requirements (e.g., HIPAA, PCI, GDPR, or client-specific compliance standards).
Maintain audit readiness and ensure quality monitoring supports compliance adherence.
Implement controls to ensure consistent policy communication and behavioral reinforcement across programs.

Required Qualifications

Bachelor’s degree in Business, Education, Organizational Development, Communications, or related field preferred.
8+ years of progressive experience in customer service operations, training, quality, or performance management within a BPO or contact center environment.
4+ years of leadership experience managing multi-layer teams (managers, supervisors, analysts, trainers).
Proven experience building scalable training and quality programs across multiple accounts and/or sites.
Strong knowledge of contact center KPIs and drivers, including CSAT, NPS, FCR, AHT, QA scores, compliance, and retention.
Experience leading client-facing meetings and performance reviews.

Preferred Qualifications

Experience supporting multi-channel customer support environments (voice, chat, email, social).
Familiarity with instructional design methodologies (ADDIE, adult learning principles, blended learning).
Experience with LMS platforms and QA tools
Lean Six Sigma certification or continuous improvement experience strongly preferred.
Experience in high-growth, fast-changing BPO environments with multiple concurrent client requirements.

Key Skills & Competencies

Strategic leadership and stakeholder management
Training program design and facilitation excellence
Quality management systems and calibration expertise
Data-driven decision-making and performance analytics
Root cause analysis and continuous improvement execution
Strong client communication and presentation skills
Change management and operational partnership
Ability to influence across functions without direct authority
High attention to detail with strong execution discipline

Apply Now

Refine Your Search

Outsourcing Relationship Manager jobs

Director, Training and Quality Assurance

Senior Buyer/Materials Manager

Legal & Agency Placement Manager

Business Development Manager

PURCHASING - STRATEGIC BUYER

Vendor Program Manager (Hybrid)

Production Planner I

Bilingual Talent Acquisition Specialist

Bilingual Recruiter

Project Manager

Senior Operations Manager

Production Purchasing Agent

Experienced Tax Professional (Uncredentialed)

Mortgage Loan Officer - Remote

Digital Marketing Account Manager (remote)

Travel Program Manager

Director of Project Management

PEPI: Manager, Operations & Manufacturing (OPEN TO ALL U.S. LOCATIONS)

Internal Audit/SOX - Manager

Client Relationship Manager - Latin America

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