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Housekeeping Houseperson

Omni Hotels & Resorts -
Hot Springs, VA

Quick Apply

Job Details

Full-time

Qualifications

Computer operation
Customer communication
Computer literacy
Writing skills
In-person customer service
Employee relationship building
English
Radio communication systems
Payroll systems
Handling customer service requests
Computer skills

Full Job Description

The Omni Homestead Resort & Spa

The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in

Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Overview:
This position ensures that assigned public space and guest room floors are kept fully stocked and clean while maintaining Omni standards and exceeding our guest expectations.

Responsibilities:

Ensures that assigned linen room closets are stocked at par.
Empties GRAs carts linens and trash as needed.
Assist to strip check out rooms of linen and removes trash.
Assists taking in room dining dishes, tables and trays from the guestrooms and corridors to the service elevator landing.
Keeps corridors on guest room floors clean and vacuumed.
Sweeps, scrubs, mops hard surface floors on assigned section.
Assists in deep cleaning and shampooing carpet and/or furniture.
Maintains corridor cleanliness.
Moves furniture upon request.
Completes quarterly mattress flip project.
Completes guest requests.
Picks ups guest shoes to shine and delivers them back.
Assists in the distribution of items to all guests rooms.
Assists in Housekeeping inventories.
Washes and places back in linen closets glassware and coffee cups.
Assists GRAs with guestroom supplies.
Ensures all linen is dropped in the linen chute in a timely matter.
Takes soiled bedspreads, blankets, pillows, and other large bedding items to the Laundry to be washed.
Turns in Lost and Found items found to Housekeeping Office before the end of the shift.
Deposits trash and recycling to the trash and recycling dumpsters.
Cleans up bio-hazard spills in guestrooms and public areas with proper safety gear.
Reports missing or damaged items in the guestrooms or public areas to Supervisor
Reports engineering issues to the Office Coordinator or Supervisor
Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably.
Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards.
Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
Attend all required department trainings and meetings.
Perform any other duties required by management.

Qualifications:

Excellent customer service and verbal communication skills.
Maintain a professional business appearance, attitude, and performance.
Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.
Prior housekeeping experience required or other relevant environmental services experience.
Stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead and squatting.
Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
Must have the ability to report to work on time and when scheduled.
Must have the ability to stand and/or walk for extended periods of time.
Must meet standards of appearance and maintain a high level of personal hygiene at all time.
Ability to communicate both verbally and in writing in English with guests, management, and co-workers.
Computer literacy to include Payroll systems

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].

Quick Apply

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