Top 43064 Patient service representative Jobs

Showing results for patient service representative jobs

Search instead for jobs

Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Client Service Representative - Healthcare Scheduling
Interim HealthCare- Maine —South Portland, ME
- $23 - $26 an hour
- Urgently hiring
- Office
- Administrative experience
- High school diploma or GED
- Paid holidays
- Dental insurance
Quick Apply
Patient Service Representative (223426-04)
ALTRES —Honolulu, HI
- $20 an hour
- Temporary
- Hospital
- Administrative experience
- Clinic
Quick Apply
Call Center Representative
Insight Global —Beverly Hills, CA
- $24 - $25 an hour
- 8 hour shift
- Mid-level
- High school diploma or GED
- Neurology
Quick Apply
Healthcare Patient Access Representative
CHEMED Health Center —Lakewood, NJ
- Part-time
- Bilingual
- Spanish
- Customer service
- Health savings account
- Health insurance
Quick Apply
Virtual Care Referral Coordinator (Temp)
Included Health —Remote
- $20.72 an hour
- Temporary
- Medical office experience
- Urgent Care
- Organizational skills
Quick Apply
Patient Access Representative
University Hospital, Newark NJ —Newark, NJ
- $25.14 - $26.41 an hour
- Full-time
- Medical office experience
- Inpatient
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Patient Service Representative
Gracelight Community Health —Los Angeles, CA
- $24.74 - $37.10 an hour
- Weekends as needed
- Spanish
- Word processing
- English
Quick Apply
Customer Service Representative
Premium Health Care —Puerto Rico
- $10 - $12 an hour
- Full-time
- Remote
- Google Workspace
- Microsoft Outlook
- Inventory management
- Dental insurance
Quick Apply
14d
Patient Service Coordinator
MedStar Health —Washington, DC
- $18.70 - $32.72 an hour
- Full-time
- Urgent Care
- High school diploma or GED
- Computer skills
Patient Service Rep - Internal Medicine (days/evenings & weekends) Full-Time
Cedars-Sinai —Beverly Hills, CA
- $24 - $33 an hour
- 8 hour shift
- Internal Medicine
- Mid-level
- Outpatient experience
Patient Service Representative I - OR Administration
Cedars-Sinai —Los Angeles, CA
- $24.00 - $33.56 an hour
- 8 hour shift
- Hospital
- High school diploma or GED
- Fair chance
Patient Services Representative
Cardiac Study Center —Auburn, WA
- $21.31 - $38.59 an hour
- Full-time
- Basic math
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Patient Service Representative
Overlake Medical Center and Clinics —Issaquah, WA
- $22.22 - $33.33 an hour
- Evening shift
- Computer literacy
- Administrative experience
- High school diploma or GED
- Free parking
- Tuition reimbursement
Customer Care Representative - WFH Connecticut
Medical Transportation Management (MTM, Inc.) —Connecticut
- $16.94 an hour
- Full-time
- Remote
- Computer literacy
- Typing
- Entry level
- Wellness program
- Continuing education credits
Quick Apply
Experienced Dental Front Office Receptionist
Twin Cranes Dental Group —Missoula, MT
- From $21 an hour
- Full-time
- Dental office
- Microsoft Excel
- HIPAA
- Dental insurance
- Paid time off
Quick Apply
Patient Scheduler
Baptist Health South Florida —Marathon, FL
- $19.73 - $23.87 an hour
- Part-time
- 5 years
- High school diploma or GED
- In-person
- Tuition reimbursement
- Paid time off
Patient Representative
Comfort Dental —Glenwood Springs, CO
- From $20 an hour
- Full-time
- Bilingual
- Dental office
- Basic math
- 401(k)
Quick Apply
Dental Receptionist
Dufner Family Dentistry —Topeka, KS
- $10 - $100 an hour
- Full-time
- Dental office
- High school diploma or GED
- In-person
- Paid time off
Quick Apply
MRI Clinic Coordinator
Guam Radiology Consultants —Tamuning, GU
- Full-time
- Customer service
- BLS Certification
- HIPAA
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for patient service representative

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

patient service representative jobs near

Referral Coordinator jobs in Remote

Patient Services Representative jobs in Issaquah, WA

Patient Services Representative jobs in Los Angeles, CA

Scheduling Coordinator jobs in South Portland, ME

Patient Access Representative jobs in Newark, NJ

Member Services Representative jobs in Long Beach, CA

Customer Service Representative jobs in Puerto Rico

Patient Services Representative jobs in Beverly Hills, CA

Dental Receptionist jobs in Topeka, KS

Customer Support Representative jobs in Hampton, CT

Patient Services Representative jobs in Auburn, WA

Patient Services Coordinator jobs in Washington, DC

Referral Coordinator jobs in Brevard County, FL

Referral Coordinator jobs in Boynton Beach, FL

Referral Coordinator jobs in Yuba City, CA

Clinical Research Coordinator jobs in Princeton, NJ

Event Coordinator jobs in Birmingham, AL

Patient Care Coordinator jobs in San Jose, CA

Referral Coordinator jobs in Redding, CA

Er Patient Care Technician jobs in New Jersey

Member Service Representative

Champion Health Plan/ Champion Payer Solutions
Long Beach, CA

Quick Apply

Job Details

Full-time
From $22 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Spanish
Customer communication
Teamwork
Customer retention
Managed care
Managed care organization experience
Call center experience
HIPAA
English
Vietnamese
High school diploma or GED
Medical terminology

Full Job Description

SCOPE OF ROLE

The Member Service Representative (MSR) serves as the first point of contact for customers, providers, and advocates, ensuring exceptional customer experiences through accurate and helpful communication. This role involves handling incoming calls from Medicare Advantage members, assisting with benefit inquiries, referrals, claims, and guiding them to community resources as needed. The ideal candidate will be bilingual, proficient in medical terminology, and knowledgeable in CMS, Medicare, and HIPAA regulations. Strong proficiency in Microsoft Applications and a commitment to delivering top-tier service are essential.

ROLE RESPONSIBILITIES

The Member Service Representative job description is intended to point out major responsibilities within the role, but it is not limited to these functions:

KEY RESPONSIBILITIES % OF TIME

 Serve as the primary point of contact for customers, providers, and advocates, handling calls with professionalism and courtesy.

 Provide clear, concise, and accurate information to ensure customers fully understand their benefits, referrals, claims, and available resources.

 Ensure prompt and efficient service by answering all incoming calls within the

department’s established time frame.

 Escalate complex issues to management or relevant departments as necessary to

ensure customer concerns are thoroughly addressed.

 Collaborate with internal teams to resolve problems and enhance overall customer

satisfaction.

 Accurately document customer interactions, including actions taken, resolutions

provided, and any follow-up required.

 Adhere to department policies and HIPAA regulations to maintain confidentiality and

security of member information.

 Manage complaints, grievances, and appeals efficiently according to department

protocols.

 Assist in onboarding and training new staff, sharing knowledge and best practices.

 Complete required training promptly to stay current with procedures, systems, and

regulations.

 Consistently meet or exceed standards for quality, productivity, and adherence to

schedules.

 Participate in outbound call campaigns for welcome calls, enrollment verification calls, appointment scheduling,

retention efforts, and other health-related programs.

 Contribute to policy and procedure development related to customer experience.

 Stay updated on CMS, Medicare, and HIPAA regulations to ensure compliance and

provide accurate information.

 Utilize medical terminology and healthcare knowledge to assist members with inquiries.

 Adapt to changes in shifts, responsibilities, and operational needs as required.

 Facilitate member requests for provider changes, transportation, and other assistance.

 Maintain a positive attitude and practice excellent customer service principles.

 Perform other duties as assigned to contribute to the team and department’s success

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

 High School diploma or GED required.

 Associate degree (AA) degree (preferred).

 Minimum (2) or more years of direct customer service EXPERIENCE

 Knowledge of Medi-Cal, Medicare Managed Care Plans.

 Medical front office experience preferred.

PROFESSIONAL COMPETENCIES

 Strong communication skills (verbal and written).

 Highly organized with the ability to prioritize work to meet deadlines.

 Strong adaptability and openness to change.

 Knowledge of HIPAA regulations with a commitment to data privacy.

 Strategic skills in problem-solving, critical thinking, and innovation.

 Ability to collaborate effectively with business partners throughout the organization.

 Experience assisting members with Medicare Advantage or HMO, including referrals and authorizations.

 Outbound/inbound call center experience with a focus on problem-solving and escalation.

 Bilingual in English/Spanish or Vietnamese/English required.

 Proficiency in Microsoft Applications (Word, Excel, Outlook).

 Ability to multitask and prioritize tasks effectively.

 Flexibility to work varying shifts, including evenings and weekends.

LICENSURES AND CERTIFICATIONS

No licensures or certifications are required.

WORK ENVIRONMENT and ESSENTIAL PHYSICAL FUNCITONS:

Work Environment:

 Must be available for scheduling 7 days a week, including evenings, overnights, weekends, and holidays.

 Shifts may change based on operational needs; flexibility is essential.

Essential Physical Functions:

 Ability to work onsite in an open office setting, primarily sitting at a desk and working on a computer.

 Regularly required to talk, hear, stand, walk, sit, and use hands to handle or feel objects and controls.

 Frequently lifts/moves up to 10 pounds. Specific vision abilities include close vision and the ability to adjust focus.

EEO/AFFIRMATIVE ACTION STATEMENT

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse group of employees committed to meeting the needs of Champion Payer Solutions/ Champion Health Plan, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

Managed care: 2 years (Required)

Language:

Spanish (Preferred)
Vietnamese (Preferred)

Ability to Commute:

Long Beach, CA 90815 (Required)

Ability to Relocate:

Long Beach, CA 90815: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

patient service representative jobs

Member Service Representative

Client Service Representative - Healthcare Scheduling

Patient Service Representative (223426-04)

Call Center Representative

Healthcare Patient Access Representative

Virtual Care Referral Coordinator (Temp)

Patient Access Representative

Patient Service Representative

Customer Service Representative

Patient Service Coordinator

Patient Service Rep - Internal Medicine (days/evenings & weekends) Full-Time

Patient Service Representative I - OR Administration

Patient Services Representative

Patient Service Representative

Customer Care Representative - WFH Connecticut

Experienced Dental Front Office Receptionist

Patient Scheduler

Patient Representative

Dental Receptionist

MRI Clinic Coordinator

I want to receive the latest job alert for patient service representative

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected