Top 2727 Patient Service Rep Jobs

Patient Collections Rep (Remote)
Healthcare Claims Management —Indiana
- From $17 an hour
- 8 hour shift
- Remote
- Computer literacy
- Basic math
- HIPAA
- Health savings account
- Health insurance
Quick Apply
Patient Account Rep I
Radiology Partners —Remote
- $19 - $22 an hour
- Full-time
- HIPAA
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Patient Service Rep
Duly Health and Care —Orland Park, IL
- $15.10 - $22.70 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Disability insurance
- Health insurance
Quick Apply
Patient Service Rep/Surgical Scheduler
Summit Health —Garden City, NY
- $18.13 - $22.02 an hour
- Full-time
- Surgery
- Hospital
- Inventory management
- Health insurance
- Dental insurance
Quick Apply
10d
Patient Service Rep - Urgent Care
Summit Health —Livingston, NJ
- $18.13 - $22.02 an hour
- Full-time
- Computer literacy
- Writing skills
- Urgent Care
- Health insurance
- Dental insurance
Quick Apply
1d
PATIENT SERVICE REP-CALL CENTER I
Family Health Centers of San Diego —San Diego, CA
- $25.00 - $29.12 an hour
- Full-time
- Spanish
- Computer literacy
- English
- Vision insurance
Quick Apply
Patient Service Rep - CS Connect / Hybrid (Night shift)
Cedars-Sinai —Los Angeles, CA
- $24 - $33 an hour
- 8 hour shift
- Mid-level
- Outpatient experience
- High school diploma or GED
Outbound Call Center Rep
CVS Health —South Carolina
- $15.00 - $26.93 an hour
- Full-time
- Remote
- Background check
- HIPAA
- High school diploma or GED
- Paid training
- Employee stock purchase plan
Patient Service Rep - CS Connect / Hybrid (Evening shift)
Cedars-Sinai —Los Angeles, CA
- $24 - $33 an hour
- 8 hour shift
- Mid-level
- Outpatient experience
- High school diploma or GED
PATIENT SERVICE REP II
Covenant Health —Knoxville, TN
- PRN
- Mid-level
- High school diploma or GED
- Data entry
Patient Service Rep - Ob/Gyn
Cedars-Sinai —Beverly Hills, CA
- $24 - $33 an hour
- 8 hour shift
- Mid-level
- Outpatient experience
- High school diploma or GED
Healthcare Customer Service Representative
University of Colorado Medicine —Remote
- $22 - $25 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
- Health insurance
- Opportunities for advancement
10d
Patient Service Rep - Internal Medicine (days/evenings & weekends) Full-Time
Cedars-Sinai —Beverly Hills, CA
- $24 - $33 an hour
- 8 hour shift
- Internal Medicine
- Mid-level
- Outpatient experience
Patient Access Rep I - Scheduling - REMOTE - (Must reside in FL)
Florida Orthopaedic Institute —Temple Terrace, FL
- Full-time
- Remote
- Computer literacy
- Pass drug screening
- Windows
Quick Apply
12d
Field Sales Representative- Rome, GA
Monogram Health Inc —Rome, GA
- $65,000 - $130,000 a year
- High school
- Mid-level
- High school diploma or GED
Quick Apply
Surgical Technologist, Sr-Services Rep
WakeMed Health & Hospitals —Raleigh, NC
- Full-time
- Anatomy knowledge
- Surgery
- Mid-level
- Free parking
- Tuition reimbursement
Ophthalmic Technician
Northwest Eye Center —Barrington, IL
- $22 - $27 an hour
- Multiple hires
- Sales
- Mid-level
- High school diploma or GED
- Profit sharing
- Paid holidays
Quick Apply
Surgical Technologist, Sr-Services Rep
WakeMed Health & Hospitals —Raleigh, NC
- Full-time
- Anatomy knowledge
- Surgery
- High school diploma or GED
- Free parking
- Tuition reimbursement
Director of Daycare Center
Kosmic Kids Learning Center —DeSoto, TX
- $17.56 - $21.15 an hour
- Full-time
- In person
- Background check
- Childcare
- CPR Certification
- Health insurance
- Dental insurance
Quick Apply
Registered Dietitian- Sales
Lincare —Chesapeake, VA
- $60,000 - $70,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
5d

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Patient Collections Rep (Remote)

Healthcare Claims Management -
Indiana

Quick Apply

Job Details

Full-time
From $17 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Work from home
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance
Referral program

Qualifications

Revenue cycle management
Teamwork
Interpersonal skills
Phone communication
Basic math
HIPAA
Attention to detail
Productivity software
Client interaction via phone calls

Full Job Description

Patient Collection Specialist

Healthcare Chaos Management (HCM)

Healthcare Chaos Management (HCM) is a modern healthcare Revenue Cycle Management (RCM) organization focused on bringing clarity, structure, and compassion to complex healthcare billing environments. We partner with healthcare providers to simplify patient billing, improve collections performance, and enhance the patient experience through data-driven workflows, technology-enabled solutions, and people-first service.

At HCM, we believe revenue cycle success starts with empathy, accountability, and expertise, for both our clients and their patients.

Position Overview

The Patient Collection Specialist serves as a key point of contact between patients, providers, and payers. This role is responsible for handling patient billing inquiries, collecting payments, and resolving account balances with professionalism, empathy, and accuracy.

This position requires strong communication skills, attention to detail, and the ability to navigate healthcare billing systems while educating patients on their financial responsibility. The Patient Collection Specialist plays a critical role in supporting HCM’s mission by fostering trust, improving resolution outcomes, and ensuring compliance throughout the billing process.

Key Responsibilities

Patient Communication & Support

Handle inbound and outbound patient calls with professionalism, empathy, and active listening.
Clearly explain billing statements, Explanation of Benefits (EOBs), and insurance claim outcomes.
Educate patients on deductibles, copays, coinsurance, and outstanding balances.
Provide first-call resolution whenever possible to improve patient satisfaction.

Billing & Payment Resolution

Research patient accounts to identify balances, payment history, and insurance activity.
Process payments via credit card and ACH in accordance with security and compliance standards.
Offer and explain payment plans and financial assistance options based on client guidelines.
Verify insurance eligibility and coordinate benefits for patients with multiple payers.

Account Documentation & Follow-Up

Accurately document all account activity, conversations, and resolutions within billing systems.
Identify account discrepancies, underpayments, or errors requiring additional review or escalation.
Ensure proper follow-up actions are taken to support timely account resolution.

Escalations & Issue Resolution

Escalate complex or sensitive issues to leadership as appropriate.
Collaborate with internal teams to resolve payer, billing, or system-related issues.
Maintain a calm, solution-oriented approach when handling difficult conversations.

Compliance & Confidentiality

Maintain strict compliance with HIPAA and all applicable privacy regulations.
Adhere to HCM standard operating procedures (SOPs), client policies, and regulatory requirements.
Ensure accuracy and integrity of all patient and financial data.

Operational Effectiveness

Utilize client EMR systems and internal tools to manage account workflows.
Meet productivity, quality, and compliance benchmarks.
Contribute to a collaborative team environment by sharing knowledge and best practices.

Schedule & Work Environment

Flexible Start Time - Schedule: Monday–Friday between 7:30 a.m. and 7:00 p.m. (core business hours – 8 hours/day)
Work Location: Remote/Hybrid
Work Environment: Primarily seated with frequent computer and phone use.
Physical Requirements: Ability to lift to 10 pounds occasionally; close vision and focus required for screen-based work.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Minimum Qualifications

Experience & Skills

Prior experience in healthcare billing, patient collections, or revenue cycle management preferred.
Strong customer service and phone-based communication skills.
Intermediate computer proficiency, including Microsoft Office applications.
Ability to navigate multiple systems such as EMRs and billing platforms.

Core Competencies

Excellent verbal and written communication skills.
Strong attention to detail and documentation accuracy.
Ability to multitask, prioritize, and manage time effectively.
Working knowledge of basic math for payment processing and account reconciliation.
Analytical and problem-solving skills to resolve billing discrepancies.

Professional Standards

Commitment to confidentiality and data privacy.
Professional demeanor with a patient-centered mindset.
Reliable attendance and schedule adherence.
Dedicated workspace within your residence
High Speed Internet

Join the HCM Team

If you are passionate about helping patients navigate healthcare billing with clarity and compassion—and want to be part of a company focused on innovation, accountability, and meaningful impact—we invite you to apply for the Patient Collection Specialist role at Healthcare Chaos Management.

Pay: From $17.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Opportunities for advancement
Paid time off
Referral program
Vision insurance
Work from home

Application Question(s):

Do you have direct experience working patient balances in a healthcare setting (self-pay, post-insurance, deductibles, copays)?

☐ Yes
☐ No

How many years of direct patient collections experience do you have?

☐ Less than 1 year
☐ 1–2 years
☐ 3–5 years
☐ 5+ years

Have you worked in a role that required handling inbound and/or outbound patient or customer calls related to billing or accounts?

☐ Yes
☐ No

In a previous role, did you regularly handle high call volumes (60+ calls per day)?

☐ Yes
☐ No

Have you discussed payment plans, hardship discounts, or financial assistance options with patients?

☐ Yes
☐ No

Which of the following EMR or billing systems have you used while working live patient calls (proficient level)?

(Select all that apply)
☐ Epic
☐ Cerner
☐ Meditech
☐ Athenahealth
☐ NextGen
☐ Allscripts / Veradigm
☐ Other EMR or billing system
☐ I do not have EMR experience

Do you have experience working with protected health information (PHI) and following HIPAA regulations?

☐ Yes
☐ No

What is your desired hourly pay range for this role?

Work Location: Remote

Quick Apply

Refine Your Search

Patient Service Rep jobs

Patient Collections Rep (Remote)

Patient Account Rep I

Patient Service Rep

Patient Service Rep/Surgical Scheduler

Patient Service Rep - Urgent Care

PATIENT SERVICE REP-CALL CENTER I

Patient Service Rep - CS Connect / Hybrid (Night shift)

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PATIENT SERVICE REP II

Patient Service Rep - Ob/Gyn

Healthcare Customer Service Representative

Patient Service Rep - Internal Medicine (days/evenings & weekends) Full-Time

Patient Access Rep I - Scheduling - REMOTE - (Must reside in FL)

Field Sales Representative- Rome, GA

Surgical Technologist, Sr-Services Rep

Ophthalmic Technician

Surgical Technologist, Sr-Services Rep

Director of Daycare Center

Registered Dietitian- Sales

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