Top 40994 Patient Service Representative Jobs

Patient Experience and Customer Service Training Specialist
HRC Fertility Management —Pasadena, CA
- $65,000 - $75,000 a year
- Full-time
- Public speaking
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
14d
Patient Care Representative
AllaraCare Medical Group —Beverly, MA
- $21 - $23 an hour
- Full-time
- Primary Care
- HIPAA
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative ( 2nd Shift- onsite)
Hire Partnership LLC —Boston, MA
- $21 - $24 an hour
- Medical office experience
- HIPAA
- Mid-level
Quick Apply
Insurance Verification/Authorization Specialist - TEMP
FlexStaff —Garden City, NY
- $24 - $26 an hour
- Temporary
- Background check
- Microsoft Outlook
- HIPAA
Quick Apply
12d
Dental Call Center Representative
City Dental Care —Hawthorne, CA
- From $23.74 an hour
- Full-time
- Spanish
- Dental office
- No background check
- Health insurance
- Paid time off
Quick Apply
Patient Experience Coordinator
Heartbeat Health —Remote
- $24 - $26 an hour
- Full-time
- Psychology
- Social Work
- Entry level
Virtual Care Referral Coordinator (Temp)
Included Health —Remote
- $20.72 an hour
- Temporary
- Medical office experience
- Urgent Care
- Organizational skills
Quick Apply
Patient Service Representative I - OR Administration
Cedars-Sinai —Los Angeles, CA
- $24.00 - $33.56 an hour
- 8 hour shift
- Hospital
- High school diploma or GED
- Fair chance
Patient Intake Specialist and Care Coodinator
MD Ally —Remote
- $19 - $22 an hour
- Weekends as needed
- Computer literacy
- HIPAA
- 3 years
Patient Service Representative II - Neurology Clinics
Cedars-Sinai —Los Angeles, CA
- $25.06 - $38.84 an hour
- 8 hour shift
- Hospital
- HIPAA
- Mid-level
Patient Service Rep - Ob/Gyn
Cedars-Sinai —Beverly Hills, CA
- $24 - $33 an hour
- 8 hour shift
- Mid-level
- Outpatient experience
- High school diploma or GED
Patient Service Rep - Internal Medicine (days/evenings & weekends) Full-Time
Cedars-Sinai —Beverly Hills, CA
- $24 - $33 an hour
- 8 hour shift
- Internal Medicine
- Mid-level
- Outpatient experience
Scheduler
Northwell Health —Westbury, NY
- $41,779.92 - $64,340.06 a year
- Full-time
- Surgery
- Mid-level
- High school diploma or GED
Senior Patient Service Rep - Nephrology
Cedars-Sinai —Los Angeles, CA
- $24.65 - $38.21 an hour
- 8 hour shift
- Mid-level
- Outpatient experience
- High school diploma or GED
12d
Patient Service Representative
Family Health Centers of San Diego —San Diego, CA
- $25.00 - $29.12 an hour
- Full-time
- Spanish
- Clean driving record
- Computer literacy
- Vision insurance
Quick Apply
Patient Access Representative
Childrens Specialized Hosp —Toms River, NJ
- $20.18 - $25.34 an hour
- Part-time
- Bilingual
- Computer literacy
- High school diploma or GED
- Paid parental leave
- Paid holidays
Patient Service Rep - Internal Medicine (Playa Vista)
Cedars-Sinai —Los Angeles, CA
- $24 - $33 an hour
- 8 hour shift
- Internal Medicine
- Mid-level
- Outpatient experience
8d
Patient Service Representative
Overlake Medical Center and Clinics —Issaquah, WA
- $22.22 - $33.33 an hour
- Evening shift
- Computer literacy
- Administrative experience
- High school diploma or GED
- Tuition reimbursement
- Employee assistance program
Patient Service Coordinator - Dr. Umar
Hospital for Special Surgery —New York, NY
- $36.98 - $41.14 an hour
- Full-time
- Entry level
7d
Patient Access Representative
Catholic Health —Port Jefferson, NY
- $21.94 - $35.57 an hour
- Hospital
- Office
- Outpatient experience
- Health insurance
- Tuition reimbursement

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Patient Experience and Customer Service Training Specialist

HRC Fertility Management -
Pasadena, CA

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year
14 days ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Teamwork
Zoom
Employee relationship building
Calendar management
Communications
LMS
Stakeholder relationship building

Full Job Description

About the Position:

The Patient Experience and Corporate Training Specialist plays a critical role in improving the overall patient journey and for improving patient experience through staff training programs. By designing, delivering, and coordinating programs to capture patient experience data and feedback, and building/implementing enterprise-wide training programs that elevate service excellence across the organization, this role is a critical role for optimum patient quality assurance and improvement. This role partners closely with clinical teams, administrative/corporate departments, and organizational leadership to ensure patient experience programs are running at optimum levels and staff are equipped with the skills, knowledge, and tools needed to consistently deliver compassionate, world-class and patient-centered care.

Responsibilities and Requirements:

Key Responsibilities

Training Development & Delivery

Design and deliver and manage patient experience training programs, including staff onboarding, refresher sessions, and specialized workshops across all practice locations.
Create training materials such as presentations, guides, job aids, e-learning modules, and simulations that can be used as self-guided tools for staff as well as management guides for staff and for in-person internal workshops
Facilitate training related to communication skills, empathy, service recovery, cultural competency, de‑escalation, and organizational service standards.
Maintain and update curriculum to reflect best practices and current patient experience priorities.

Program Coordination

Develop and manage the training calendar, scheduling, registration, attendance tracking, and logistics for in‑person and virtual sessions.
Evaluate and then coordinate with department leaders to implement training needs and customize sessions for various roles (clinical, front desk, support services, etc.).
Collaborate with Human Resources and Department Leads to track completion rates and ensure compliance with mandatory patient experience and customer service training requirements.

Quality Improvement & Patient Experience Support

Monitor patient satisfaction and experience data (e.g., HCAHPS, CG‑CAHPS, internal surveys) to identify training opportunities.
Support service recovery processes by training staff on best‑practice communication and problem‑solving skills.
Partner with practice managers and department leaders to develop and implement improvement initiatives across the organization.
Document and report training effectiveness using evaluations, surveys, and metrics.
Ensure evaluations are incorporated into every training and used to support appropriate changes to curriculum

Collaboration & Stakeholder Engagement

Work closely with leaders across clinical, operational, and administrative teams to support patient experience goals.
Participate in committees, workgroups, and improvement teams related to patient satisfaction and service culture.
Assist with organization‑wide campaigns and communication rollouts that support patient engagement and service excellence.

Qualifications

Education & Experience

Bachelor’s degree in Healthcare Administration, Education, Organizational Development, Communications, or related field (required).
2–4 years of experience in training, patient experience, customer service, or healthcare operations (preferred).
Experience facilitating training sessions for diverse groups of learners (highly preferred).

Skills & Competencies

Strong facilitation, presentation, and public speaking skills.
Ability to design training materials that are clear, engaging, and accessible.
Excellent communication, relationship-building, and interpersonal skills.
Knowledge of patient satisfaction metrics (HCAHPS, CG‑CAHPS) and healthcare service excellence standards.
High emotional intelligence and ability to model empathetic, patient‑centered behaviors.
Proficiency in Microsoft Office, LMS platforms, and virtual training tools (Teams/Zoom).

Work Environment

Standard office and healthcare facility settings.
Requires regular travel across multiple sites.
Early morning or late-afternoon classes based on operational needs.

Why This Role Matters

The Patient Experience Training Coordinator directly contributes to creating a service culture that improves patient outcomes, builds trust, and strengthens the overall reputation of the organization. This role empowers employees with the tools to provide exceptional care every day.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

Patient Service Representative jobs

Patient Experience and Customer Service Training Specialist

Patient Care Representative

Customer Service Representative ( 2nd Shift- onsite)

Insurance Verification/Authorization Specialist - TEMP

Dental Call Center Representative

Patient Experience Coordinator

Virtual Care Referral Coordinator (Temp)

Patient Service Representative I - OR Administration

Patient Intake Specialist and Care Coodinator

Patient Service Representative II - Neurology Clinics

Patient Service Rep - Ob/Gyn

Patient Service Rep - Internal Medicine (days/evenings & weekends) Full-Time

Scheduler

Senior Patient Service Rep - Nephrology

Patient Service Representative

Patient Access Representative

Patient Service Rep - Internal Medicine (Playa Vista)

Patient Service Representative

Patient Service Coordinator - Dr. Umar

Patient Access Representative

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