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Patient Service Resolution Representative

US Acute Care Solutions -
Remote

Apply Now

Job Details

Full-time
$14.53 - $26.88 an hour
8 days ago

Benefits

Paid parental leave
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance

Qualifications

Patient question and concern management
HIPAA compliance
Microsoft Outlook
Account maintenance
Phone communication
Basic math
Client inquiry handling
Health insurance customer support
HIPAA
Research
Windows
Incident Escalation
Insurance issue resolution
Financial issue resolution
High school diploma or GED
ICD-10
Task prioritization
Billing issue inquiries
Handling account queries
Clinical confidentiality policies
Escalation handling
Medical terminology
Payment processing in medical billing systems
Communication skills
Entry level
Bill payment support
Patient collections management
Time management
Client interaction via phone calls

Full Job Description

Job Posting Closing Date: Open until Filled

Where do you belong?

Your career is more than just a job, it's part of your life. Whether you’re a clinician, or non-clinical professional, at USACS you'll feel a sense of connection working with clinicians and office staff who share your interests and values. We want you to love coming to work each day because you believe in what you do and the people with whom you work. We care about your success.

USACS also understands that location is important. We offer career opportunities for clinicians and non-clinical support staff from New York to Hawaii and numerous points in between. Our supportive culture, outstanding benefits and competitive compensation package is best in class.

Job Description

The Patient Services Resolution Representative serves as a key point of contact for patients with billing concerns at USACS. This role requires clear communication, problem-solving skills, and the ability to manage multiple tasks efficiently. The representative uses their knowledge of billing, insurance, and payment policies to resolve inquiries, collect payments, and provide payment options while maintaining professionalism and confidentiality.

Location: Remote

ESSENTIAL JOB FUNCTIONS:

Handle high volume of inbound calls from patients, patient representatives, attorneys, and insurance companies.
Accurately identify caller’s needs and resolve inquires in a timely and accurate manner.
Research and document billing issues by following documented standard work policies, procedures and department resources effectively.
Utilize escalation protocols when necessary to address complex accounts.
Communicate USACS billing policies clearly as they relate to patient accounts.
Identify in billing concerns and issues; and take proactive steps to minimize negative impacts to the patient, department, and/or company.
Maintain strict confidentiality and professionalism in compliance with HIPAA and USACS Code of Conduct, House Rules, Missions, and Values.
Performs various duties including but not limited to: research accounts, processing payments/adjustments, and processing incoming correspondence from patients, attorneys, insurance companies, etc.
Adhere to department schedule and department attendance policies to ensure adequate coverage of call center hours

KNOWLEDGE, SKILLS AND ABILITIES:

Ability to provide the highest quality of Customer Service to patients, hospital staff, co-workers, etc.
Exceptional phone skills and active listening, with a great emphasis on being able to communicate with patients/customers, co-workers, and management.
Ability to adapt communication style to different types of callers, while maintaining professionalism, composure, and empathy
Proficiency with Windows applications, including Excel, Word, and Outlook
Understanding medical insurance terminology; familiarity with ICD-10 and CPT coding is beneficial.
Basic math skills for handling calculations related to payments and balances.
Effective multitasking, prioritization, and time management abilities.
Self-motivated with the capacity to work independently and collaboratively.
Comfortable working in a fast-paced, dynamic environment and open to learning new processes. Must be able to work in a fast paced, ever-changing environment
Displays an eagerness and capacity to learn when faced with new situations and problems
Willingness to request patient payments and assist in settling account balances.
Receptive to constructive feedback and continuous improvement.

EDUCATION AND EXPERIENCE:

High school diploma or equivalent.
Experience in call centers, customer service, medical insurance, or billing is helpful, but not required.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to sit for prolonged periods and occasionally walk, stand, bend, stoop, and lift up to 15 pounds.
Required to have close visual acuity to perform job.

Hourly Rate: $14.53 - $26.88

The wage for this position is $18.25 per hour

Hourly rate may be determined on several factors including but not limited to knowledge, skills, experience, education, geographical location and requirements stated in job description.

USACS offers a comprehensive and competitive benefits package designed to support the health, well-being, and financial security of our employees.

Benefits may vary based on role, location, and employment status, but generally include:

Medical, dental, and vision insurance options
Health savings accounts (HSA) and flexible spending accounts (FSA)
401(k) employee and employer contributions
Paid time off, including vacation, sick leave, and company holidays
Paid parental leave & family support benefits
Short-term and long-term disability insurance
Life and accidental death & dismemberment (AD&D) insurance
Employee assistance programs & wellness resources

Additional compensation may include bonus eligibility, equity, or other incentive programs, depending on the role.

Specific benefit offerings and eligibility will be provided during the hiring process and may be subject to change in accordance with applicable laws and company policies.

Click the red apply button to submit an application and resume. If you are an USACS employee, please apply via the Jobs Hub in the Workday system.

Apply Now

Refine Your Search

Patient Support Representative jobs

Patient Service Resolution Representative

Patient Service Representative - Patient Experience

Patient Enrollment Representative (Remote)

Patient Engagement Representative - Central time zone 8:30a-5:00p

Patient Account Representative

Patient Services Representative I - Remote - Nationwide

Surgical Technologist

Clinical Nurse Manager - Maternal Newborn - Children's Hospital

Regional Medical Director

RN - Integrated Medicine

Registered Nurse (RN) – Adult Medical Care – Days or Nights

Occupational Therapist

Cat Scan Technologist

Physician - Allergist/Immunologist

Supervisor, Respiratory Care - Nights

Bilingual Float Patient Service Representative

Radiation Therapist

Dentist

Certified Registered Nurse Anesthetist (CRNA)

Locum - Physician - Family Medicine

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