Top 7 Payroll Software Support Jobs

Payroll Product Support Analyst
Infor —Atlanta, GA
- Full-time
- Hybrid work
- Computer Science
- Research
- Finance
Advanced Support Consultant (Payroll Tax)
OnPay —Atlanta, GA
- $28.84 - $31.25 an hour
- Remote
- Google Workspace
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Customer Support Specialist - Payroll
Mercury.com —New York, NY
- $53,100 - $71,600 a year
- Mid-level
- 1 year
12d
Payroll and HR Support Specialist - Hybrid
Arcoro —Phoenix, AZ
- $55,000 - $60,000 a year
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Payroll / Payroll Client Services/CSR
Caselle —Provo, UT
- Full-time
- Hybrid work
- Accounting
- 1 year
- Communication skills
- Health savings account
- Health insurance
Quick Apply
Graduate Administrative Assistant - Technology Support (Fall 2026 - Spring 2027)
Jacksonville State University —Jacksonville, AL
- $8.25 an hour
- Part-time
- Office
- University
- Entry level
- Tuition reimbursement

I want to receive the latest job alert for Payroll Software Support

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Payroll Software Support jobs near

Customer Specialist jobs in New York, NY

Human Resources Specialist jobs in Phoenix, AZ

Payroll Analyst jobs in Atlanta, GA

Tax Consultant jobs in Atlanta, GA

Remote Customer Service jobs in Phoenix, AZ

Customer Specialist jobs in Holmen, WI

Remote Customer Service jobs in Schenectady, NY

Customer Specialist jobs in Reisterstown, MD

3rd Shift Customer Service jobs in Milwaukee County, WI

Customer Specialist jobs in Vancouver, WA

Customer Specialist jobs in Park Hills, MO

Client Services jobs in Andover, MA

Client Onboarding jobs in New York, NY

Client Services jobs in New York, NY

Remote Social Services jobs in Ohio

Client Services jobs in West Chester, PA

Member Services Representative jobs in New York, NY

Client Services jobs in Jersey City, NJ

Graduate Assistant jobs in Oshkosh, WI

Administrative Assistant jobs in Lancaster, PA

Payroll Product Support Analyst

Infor -
Atlanta, GA

Apply Now

Job Details

Full-time

Qualifications

Cloud infrastructure
Technical support via phone
Serving clients
Phone communication
HR systems (technically supported)
Research
Incident Escalation
SQL
Cloud service support
Resolving technical support tickets
Data analytics
Payroll systems (technically supported)
Escalation handling
Database software proficiency

Full Job Description

General information

Country

United States

State

Georgia

City

Atlanta

Job ID

48713

Department

SaaS

Experience Level

MID_SENIOR_LEVEL

Employment Status

FULL_TIME

Workplace Type

Hybrid

Description & Requirements

Infor is hiring a technical Payroll Product Support Analyst to join our Payroll systems support team. This role resolves complex technical and functional issues across platforms like Infor HR Talent, leads cross-functional troubleshooting efforts, and delivers efficient, high-impact solutions that ensure payroll accuracy, compliance, and operational continuity. The Payroll Product Support Analyst drives continuous improvement and helps shape product enhancements through direct customer feedback—all while maintaining system reliability and alignment with financial and HR business goals.

A Day in The Life Typically Includes:

Resolve highly complex, high-impact issues related to Payroll systems (e.g., Infor HR Payroll), focusing on product functionality, system configuration, tax compliance, and technical environments – often serving as the final escalation point before engineering.
Conduct in-depth functional and program analysis, testing, and debugging to diagnose and resolve customer-reported issues with precision and efficiency.
Uphold a professional, service-oriented image by delivering clear, proactive communication and sustainable solutions that strengthen user confidence and team collaboration.
Act as the go-to product and process expert on critical cases; coordinating cross-functional support efforts with sound judgement, technical leadership, and focus on minimizing payroll disruptions and ensuring compliance.
Mentor junior team members, fostering a high-performing support culture, and driving continuous improvement in both team capabilities and customer satisfaction.
Engage with high-priority customers to deliver fast, accurate solutions using advanced payroll, tax, and system knowledge—ensuring alignment with payroll processing cycles and regulatory requirements.
Translate real-world user feedback into actionable product recommendations, serving as a key liaison between customers and engineering to drive meaningful enhancements.

Basic Qualifications:

Experience in supporting multiple product suites and modules, with underlying technical environments; demonstrated through analytical skills in data analysis, research, diagnostics, and resolution of diverse, complex payroll-related issues.
Experience supporting Payroll or Human Resources Software (Benefits, Payroll, Talent Acquisition) processes and systems in a technical capacity (e.g., configuration, troubleshooting, tax updates, or integration support).
Technical experience in SQL scripting, database systems, web applications, and cloud infrastructure.
Experience delivering efficient, high-impact service to clients under tight deadlines, including during payroll close cycles.
Experience managing escalations and setting clear, realistic expectations with customers.
Experience conducting virtual sessions or phone interactions including screen-sharing, troubleshooting complex technical payroll issues, and facilitating interactive discussions with customers.
Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future.

Preferred Qualifications:

Bonus: Hands-on experience with Infor HR Payroll (or other Payroll software suites such as Workday Payroll, SAP HCM Payroll, Oracle HCM Payroll, ADP, or UKG).
Bonus: Hands-on experience with computer programming or application coding (e.g., SQL, JavaScript, or scripting).
Bachelor’s degree in Accounting, Finance, Business, Computer Science, or equivalent technical training preferred.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

Fraud Awareness

We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.

Fraud Privacy Policy

We value your privacy at Infor.

This employer uses E-Verify. Please visit this website for additional information.

Apply Now

Refine Your Search

Payroll Software Support jobs

Payroll Product Support Analyst

Advanced Support Consultant (Payroll Tax)

Customer Support Specialist - Payroll

Payroll and HR Support Specialist - Hybrid

Payroll / Payroll Client Services/CSR

Graduate Administrative Assistant - Technology Support (Fall 2026 - Spring 2027)

I want to receive the latest job alert for Payroll Software Support

Explore jobs in more locations

General information

Description & Requirements

Job Seeker Tools

Employer Tools

Browse

Stay Connected