Top 8 Payroll Software Support Jobs

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- Disability insurance
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Payroll and HR Support Specialist - Hybrid

Arcoro -
Phoenix, AZ

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Job Details

$55,000 - $60,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Software issue identification
Customer follow-ups
Customer relationship building
Email customer support
Microsoft Outlook
Technical support via phone
Bug Tracking (Quality assurance practices)
Phone communication
Spreadsheets
Triage
Bug Reporting (Quality assurance practices)
HR systems (technically supported)
Mid-level
Incident Escalation
Managing clients in a customer support role
Collaboration with product development teams
B2B business model
Zendesk
Client retention
SaaS platforms
Experience with SaaS (as product category for technical sales engineers)
Fundamental Payroll Certification
Customer support
Payroll systems (technically supported)
1 year
Technical support via email
SaaS
Communication skills
Ticketing system technical support

Full Job Description

Why Arcoro?

Want to work with a solid company that’s transforming HR for the construction industry? Our team of dedicated professionals helps construction, contracting and field services companies hire, manage and grow their workforce with a market-leading SaaS solution. As a member of the A-Team, you’ll enjoy a top-notch employee experience where you can embrace your problem-solving skills and innovation, work with a team of great colleagues and see the impact of your contribution each day Our culture is collaborative, and we believe strongly in training, growth and internal advancement. We offer competitive compensation including comprehensive benefits and a generous time-off policy. We offer both on-site and remote opportunities.

At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customer’s daily lives.

About the Job:

The Payroll & HR Support Specialist will resolve platform or service problems by clarifying the customer's inquiry, determining the cause of the issue, and providing the best resolution in real time and/or follow up communications.

What You Will Be Doing:

Provide full client HRIS program support
Triage customer issues and follow support guidelines for escalation to second level support staff and/or management as needed.
Resolves product or service problems by clarifying the client's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
Respond to support requests via tickets, chat, email, and phone successfully in a fast-paced environment
Work closely with product & development teams to identify and address recurring payroll software bugs.
Understand and utilize the appropriate escalation path
Maintain client relationships by servicing clients with a will-do attitude
Demonstrate concern for satisfying external and/or internal clients
Demonstrates the ability to tackle a problem by using a logical, systematic, sequential approach
Contribute to team effort by accomplishing related results as needed
Regularly monitor communication through all company channels (Zendesk, Outlook, Teams, etc).
Other customer care-related support duties as assigned

Preferred Qualifications:

An up-to-date Fundamental Payroll Certification or equivalent credentials
Strong understanding of payroll compliance and regulations.
3+ years of experience in a customer service, B2B SaaS customer support, technical service, or other related support role & payroll experience.
1+ Year experience supporting benefits, Payroll, or other relevant software functionality.
Strong customer service, communication, and interpersonal skills.
Hybrid – in PHX office as outlined by role.
Proficiency with MS Office Suite, especially Excel and Outlook

Salary Range:

$55,000-$60,000 DOE

Perks and Benefits:

Competitive salary
401(k) with Company match
Medical/Dental/ Vision, STD/LTD, Life Insurance
Flexible PTO and Company-paid holidays
Hybrid work

About the Company

A rapidly growing SaaS company, Arcoro offers proven modular HR solutions for the construction and contracting industries. Our product suite and software platform provides end-to-end HR functionality to help drive business outcomes, enabling companies to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning and improved employee productivity. Our HR solutions integrate with top construction ERP systems further positioning Arcoro as a leader in proven modular HR solutions. With Arcoro’s flexible solutions, customers select the modules that meet their needs for talent acquisition, talent management, core HR, benefits administration, time and attendance tracking and more. Arcoro has over 7000 customers across North America.

Arcoro is a Fair and Equal Opportunity Employer

Arcoro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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Refine Your Search

Payroll Software Support jobs

Payroll and HR Support Specialist - Hybrid

Advanced Support Consultant (Payroll Tax)

Payroll / Payroll Client Services/CSR

Customer Support Specialist - Payroll

Graduate Administrative Assistant - Technology Support (Fall 2026 - Spring 2027)

Payroll Product Support Analyst

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