Top 8 Payroll Software Support Jobs

Payroll and HR Support Specialist - Hybrid
Arcoro —Phoenix, AZ
- $55,000 - $60,000 a year
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Disability insurance
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Advanced Support Consultant (Payroll Tax)
OnPay —Atlanta, GA
- $28.84 - $31.25 an hour
- Remote
- Google Workspace
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Payroll / Payroll Client Services/CSR
Caselle —Provo, UT
- Full-time
- Hybrid work
- Accounting
- 1 year
- Communication skills
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Payroll Product Support Analyst
Infor —Atlanta, GA
- Full-time
- Hybrid work
- Computer Science
- Research
- Finance
Customer Support Specialist - Payroll
Mercury.com —New York, NY
- $53,100 - $71,600 a year
- Mid-level
- 1 year
9d
Graduate Administrative Assistant - Technology Support (Fall 2026 - Spring 2027)
Jacksonville State University —Jacksonville, AL
- $8.25 an hour
- Part-time
- Office
- University
- Entry level
- Tuition reimbursement

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Payroll and HR Support Specialist - Hybrid

Arcoro -
Phoenix, AZ

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Job Details

$55,000 - $60,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Software issue identification
Customer follow-ups
Customer relationship building
Payroll tax
Email customer support
Microsoft Outlook
Technical support via phone
Bug Tracking (Quality assurance practices)
Phone communication
Spreadsheets
Triage
Bug Reporting (Quality assurance practices)
HR systems (technically supported)
Mid-level
Incident Escalation
Managing clients in a customer support role
Collaboration with product development teams
B2B business model
Zendesk
HR compliance
Client retention
Customer relationship management
SaaS platforms
Experience with SaaS (as product category for technical sales engineers)
Fundamental Payroll Certification
Customer support
Payroll systems (technically supported)
1 year
Technical support via email
SaaS

Full Job Description

About the Job:

The Payroll & HR Support Specialist will resolve platform or service problems by clarifying the customer's inquiry, determining the cause of the issue, and providing the best resolution in real time and/or follow up communications.

This role is 50/50: deep technical troubleshooting and hands-on, high-touch customer communication. You'll own the customer relationship through resolution, not hand off after diagnosis.

This is application/product support for Arcoro's SaaS platform. Not IT helpdesk, desktop support, or network administration. You won't be resetting passwords or fixing laptops; you'll be diagnosing why a payroll calculation, integration, or benefits rule is behaving unexpectedly inside our software

What You Will Be Doing:

Provide full client HRIS program support
Triage customer issues and follow support guidelines for escalation to second level support staff and/or management as needed.
Demonstrates a deep knowledge of payroll processing and tax compliance
Resolves product or service problems by clarifying the client's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
Respond to support requests via tickets, chat, email, and phone successfully in a fast-paced environment
Work closely with product & development teams to identify and address recurring payroll software bugs.
Understand and utilize the appropriate escalation path
Maintain client relationships by servicing clients with a will-do attitude
Demonstrate concern for satisfying external and/or internal clients
Demonstrates the ability to tackle a problem by using a logical, systematic, sequential approach
Regularly monitor communication through all company channels (Zendesk, Outlook, Teams, etc).
Other customer care-related support duties as assigned

Preferred Qualifications:

An up-to-date Fundamental Payroll Certification or equivalent credentials
Strong understanding of payroll compliance and regulations.
3 + years of experience in a customer service, B2B SaaS customer support, technical service, or other related support role & payroll experience.
1+ Year experience supporting benefits, Payroll, or other relevant software functionality.
Strong customer service, communication, and interpersonal skills.
Hybrid – in PHX office as outlined by role.
Proficiency with MS Office Suite, especially Excel and Outlook

Salary Range:

$55,000-$65,000 DOE

Perks and Benefits:

Competitive salary
401(k) with Company match
Medical/Dental/ Vision, STD/LTD, Life Insurance
Flexible PTO and Company-paid holidays
Hybrid work

About the Company

A rapidly growing SaaS company, Arcoro offers proven modular HR solutions for the construction and contracting industries. Our product suite and software platform provides end-to-end HR functionality to help drive business outcomes, enabling companies to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning and improved employee productivity. Our HR solutions integrate with top construction ERP systems further positioning Arcoro as a leader in proven modular HR solutions. With Arcoro’s flexible solutions, customers select the modules that meet their needs for talent acquisition, talent management, core HR, benefits administration, time and attendance tracking and more. Arcoro has over 7000 customers across North America.

Arcoro is a Fair and Equal Opportunity Employer

Arcoro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quick Apply

Refine Your Search

Payroll Software Support jobs

Payroll and HR Support Specialist - Hybrid

Advanced Support Consultant (Payroll Tax)

Payroll / Payroll Client Services/CSR

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Customer Support Specialist - Payroll

Graduate Administrative Assistant - Technology Support (Fall 2026 - Spring 2027)

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