Top 8 Payroll Software Support Jobs

Payroll / Payroll Client Services/CSR
Caselle —Provo, UT
- Full-time
- Hybrid work
- Accounting
- 1 year
- Communication skills
- Health savings account
- Health insurance
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Payroll and HR Support Specialist - Hybrid
Arcoro —Phoenix, AZ
- $55,000 - $60,000 a year
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Disability insurance
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Advanced Support Consultant (Payroll Tax)
OnPay —Atlanta, GA
- $28.84 - $31.25 an hour
- Remote
- Google Workspace
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Customer Support Specialist - Payroll
Mercury.com —New York, NY
- $53,100 - $71,600 a year
- Mid-level
- 1 year
8d
Graduate Administrative Assistant - Technology Support (Fall 2026 - Spring 2027)
Jacksonville State University —Jacksonville, AL
- $8.25 an hour
- Part-time
- Office
- University
- Entry level
- Tuition reimbursement
Payroll Product Support Analyst
Infor —United States
- Full-time
- Remote
- Computer science
- Computer Science
- Research

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Payroll / Payroll Client Services/CSR

Caselle -
Provo, UT

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Job Details

Full-time

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Live chat
Email customer support
Technical support via phone
Phone communication
Managing clients in a customer support role
Collaboration with product development teams
Customer engagement
Accounting
SaaS platforms
Experience with SaaS (as product category for technical sales engineers)
1 year
Technical support via email
SaaS
Communication skills
Payroll processing
Email support
Entry level
Client interaction via phone calls

Full Job Description

At Caselle, we believe great software starts with great service. We're a growing technology company of just over 200 employees based in Provo, Utah, helping local governments and organizations modernize their operations through intuitive, cloud-based solutions. As we continue to expand, we're looking for a Client Service Analyst who's passionate about helping people and thrives in a dynamic, fast-paced environment.As a Client Service Analyst, you'll be on the front lines of our customer experience - assisting clients by phone, email, and chat to answer questions, troubleshoot issues, and make sure they get the most value out of our software. You'll work closely with our product, engineering, and implementation teams, acting as the bridge between customers and technology. Your goal is to turn every interaction into a positive experience and every problem into a solution.You'll be the kind of person who enjoys learning new systems, figuring things out, and explaining complex ideas in simple, friendly ways. Whether it's helping a customer resolve a technical challenge, guiding them through new features, or documenting insights that improve our processes, you'll play an important role in shaping how our clients see us - as trusted partners who care about their success.A few things that will help you succeed in this role:

1-3 years of experience in customer service, client support, or help desk roles, ideally in a SaaS or software environment.
Excellent verbal and written communication skills - you're clear, empathetic, and professional.
A knack for troubleshooting and problem-solving, paired with curiosity and patience.
Comfort with technology and a genuine desire to help people succeed with it.
Bonus Points: Previous payroll experience, or light accounting experience.

In return, you'll enjoy competitive pay, a comprehensive benefits package (health, dental, vision, PTO, and 401(k)), and flexible hybrid or remote work options. Most importantly, you'll be part of an innovative, collaborative culture where new ideas are encouraged and growth is constant.If you're ready to build meaningful relationships, grow your technical expertise, and make an impact every day, we'd love to meet you.

Quick Apply

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Payroll Software Support jobs

Payroll / Payroll Client Services/CSR

Payroll and HR Support Specialist - Hybrid

Advanced Support Consultant (Payroll Tax)

Customer Support Specialist - Payroll

Graduate Administrative Assistant - Technology Support (Fall 2026 - Spring 2027)

Payroll Product Support Analyst

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