The TP ICAP Group is a world leading provider of market infrastructure.
Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.
Through our people and technology, we connect clients to superior liquidity and data solutions.
The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.
The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world ’ s most trusted, innovative, liquidity and data solutions specialist.
Liquidnet is a leading technology-driven, agency execution specialist that intelligently connects the world’s investors to the world’s investments.
Liquidnet Americas is looking for a mid-level ‘Front Office Support’ representative to provide top level service to our business and customer base.
The role requires an organized and motivated self-starter with an intuitively high-level of customer service, technical expertise to support an expanding business and experience in a similar-sized support operation within a bank, brokerage, or trading platform.
Located within the front office and facing-off directly to traders, sales reps, quants, quant developers, the candidate must be comfortable translating business requests into the appropriate technical actions or changes, which will require a solid understanding of listed derivatives and workflows.
The successful candidate will act as the first point of contact for urgent queries, troubleshoot system and process issues, and collaborate with trading, sales, and technology teams to deliver timely solutions. The position requires strong knowledge of listed derivatives, exchange rules, and risk protocols.
Experience / Competencies:
Proven experience in managing cloud-based infrastructure and services, including AWS, Azure, or Google Cloud Platform
Experience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post-mortem analysis
Capable of communicating confidently with stakeholders at all levels, including technical teams, clients, traders, quants, and executives.
Role Band & Level
Annual Salary
#LNET #LI-Hybrid #LI-ASO
Not The Perfect Fit?
Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.
Company Statement
We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.
Location
USA - 200 Vesey Street - New York, NY
