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Concierge (Remote) at VillaSport

Syufy Enterprises -
Houston, TX

Quick Apply

Job Details

Full-time

Benefits

Paid time off
401(k) matching

Qualifications

Computer operation
Confidential information handling
Email customer support
Account maintenance
Computer literacy
Account troubleshooting
Refund processing
Financial issue resolution
Concierge services
Computer skills
Billing issue inquiries
Handling account queries
Entry level
Client interaction via phone calls

Full Job Description

VillaSport Athletic Club and Spa offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our resort-style clubs are where fitness, family and community all come together. As a growth company with ambitious expansion plans, VillaSport is looking for talented and motivated people who can grow with us and deliver best-in-class customer service on a scale not seen in the industry. We are currently looking for a remote concierge professional to assist our members.

If you are a high-performing, outgoing, service-oriented individual looking for a chance to make a difference, you belong at VillaSport. We offer a fantastic work environment, competitive wages, and a benefits package including a 401(k) plan with a generous company match of up to 4% of your compensation.

POSITION SUMMARY:

The Concierge will be interacting with VillaSport members and home office. Their primary responsibility is to process all change requests from VillaSport members in a timely manner. They will need to be able to communicate effectively, organized, self-motivated, resourceful, and able to successfully handle multiple concurrent duties and assignments with minimal direct supervision. They will need to be available to work during peak club hours which could include weekends. This position regularly handles highly confidential information, credit card and bank account information.

COMPENSATION AND BENEFITS INCLUDE:

Hourly rate of pay, based on relevent experience to the role. Full-time hours.
Fully remote work environment.
PTO.
Benefits package.
401K with dollar for dollar match up to 4%.
Complimentary club membership.
Discounts on club products and services.

RESPONSIBILITIES:

Manage concierge que emails
Process all online member add on requests
Process all online member removal requests
Process all online upgrade/downgrade request
Process other membership forms as assigned to them
Process refunds with provided guidelines
Work closely with Member Account Representative in resolving issues for monthly billing
Answer phone calls from members and assist with member needs
Other duties as assigned by Supervisor.

QUALIFICATIONS:

Hospitality industry experience is preferred
Highly organized and a self-starter. Excellent team player. Focused yet flexible. Excellent judgment.
Comfortable handling sensitive information and confidential information.
Strong computer skills.

For more information, please visit our website at www.villasport.com.

*** No unsolicited phone calls or resumes from recruiters. Any unsolicited resumes received will be deemed the property of our Company and no recruiting and/or placement fees will be paid out should the forwarding of said material result in hire. ***

Quick Apply

Refine Your Search

Player Club Supervisor jobs

Concierge (Remote) at VillaSport

Wardrobe Supervisor

OUTSIDE GOLF SUPERVISOR

Membership Account Concierge

Red Kettle Partners Director

Athletic Coach - Girls Volleyball

Outside Sales Representative

LUXURY SERVICE CONCIERGE

Pet Care Supervisor

Marketing Database Coordinator

Bus Driver - Class B

Sous Chef

Classroom Assistant - Afterschool Care (ages 3 to 6) - 1PM to 6PM

Lifeguard

Velocity Program Supervisor

F&B/Restaurant Supervisor

Range Safety Officer (RSO)

General Service Technician

After School Program Literacy Supervisor- Full-Time

Golf Cart Mechanic

I want to receive the latest job alert for Player Club Supervisor

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