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Virtual Category Sales Specialist

Wayfair -
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Job Details

Full-time
$16 - $28 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
Referral program

Qualifications

Customer communication
Productivity software
Technical Proficiency

Full Job Description

Virtual Category Sales Specialist

We offer a stable foundation with a base pay of $16/hr, supplemented by a performance-based monthly bonus. We pride ourselves on a transparent pay structure: while your base is guaranteed, our average team member earns an all-in compensation of $26–$28/hr once fully up to speed (typically by month three in the role).

Role Overview

Role Title: Virtual Category Sales Specialist
Team Focus: Outdoor, Upholstery, Home Improvement, or Mattress
Position Type: Full-Time Role
Compensation: Competitive Base Pay ($16/hour) + Uncapped Monthly Bonus Potential
Schedule Note: Weekends Required
Schedule Disclaimer: Schedules are subject to change periodically to meet business needs.

We are seeking a self-motivated individual to join our Category Sales team. In this role, you will focus on a specific specialized category, alignment depending on business need and your background. If you love to connect with customers and help them find and purchase amazing products, then this may be the perfect role to continue your career development at Wayfair!

Quick Highlight: This is a SALES Role, NOT Customer Service based.

Our Category Teams & Product Focus

During the application or interview process, you may be aligned with one of the following specialized business units:

Outdoor Specialist: Focuses on Outdoor categories including, but not limited to Outdoor Furniture, Outdoor Structures & Spa, and Fireplace & Grills.
Upholstery Specialist: Focuses on Upholstery categories including, but not limited to Custom Upholstered Pieces, Living Room Furniture, and Upholstered Chairs.
Home Improvement Specialist: Focuses on Home Improvement categories including, but not limited to Plumbing, Lighting, and Appliances.
Mattress Specialist: Focuses on Mattress categories including, but not limited to Mattresses, Beds, and Bedroom furniture.

What You'll Do (Core Responsibilities)

Achieving Performance Targets: Meet or exceed your monthly revenue, calls / day targets, and other established KPIs.
Product Expertise & Confidence: Leverage your deep product expertise in your assigned specialty category (such as Outdoor, Upholstery, Home Improvement, or Mattresses) to build customer confidence—helping navigate their decision—leading to an immediate purchase.
Objection Handling & Closing: Employ advanced problem-solving skills and creative negotiation to rapidly overcome complex customer objections and secure orders where others might fail.
Dynamic Call Flexibility: Embrace a mindset of constant adaptability; while specializing in your primary category, you will handle overflow inquiries from all categories, requiring the ability to quickly pivot and apply technical problem-solving skills across diverse product attributes.
Continuous Learning & Development: Grow through world-class training and continuous career development. You’ll be trained on the technical attributes, offerings, software, processes, and supplier capabilities across multiple product categories to ensure your success.
Process Improvement & Innovation: Bring a willingness to share innovative ideas and solutions to make us all better.
Thriving in a Dynamic Environment: Engage in a high-energy, focused, and dynamic work environment where there can be rapid changes in products, promotions, offerings, technology, and operations.
Positive Brand Representation: Exemplify a positive and professional attitude on a daily basis with customers and your team members.

What You'll Need (Requirements)

1-3 years of proven success in a metrics-driven, fast-paced, customer-facing sales role (e.g., retail sales, inside sales, tele-sales). Experience in technical or category sales is highly preferred.
Passion for problem-solving to effectively sell, helping customers, and a drive to exceed sales targets.
Tenacious, entrepreneurial, and ownership mindset balanced with an openness to feedback and coaching.
Ability to adapt to constant change.
Clear verbal & written communication skills.
Organization and an ability to multitask and prioritize.
Comfort with existing and new technologies.
Strong desire to see the team around you succeed.
Interest or passion for home products is a plus.
Bachelor’s degree or college diploma equivalent (preferred).

Technical & Workspace Requirements

Dedicated private and distraction-free workspace, free of background noise (Wayfair provides all necessary computer equipment).
Ability to maintain internet speeds of 25Mbps+ (download) and 5+ (upload) to support voice traffic and HTTPS web traffic using a hardwire ethernet internet connection (no WiFi).
Proficiency in Google and Microsoft Office applications and technical acumen to learn new business systems.
Demonstrates strong problem-solving skills by systematically tracking, reporting, and proactively mitigating technological issues and software bugs to ensure continuous workflow efficiency.

Perks & Benefits

Insurance: Health, Dental, and Vision Insurance options
401(k): Highly competitive plan with a company match up to 4%
Time Off Options: PTO accrual, 7 paid federal holidays, 1 floating holiday, paid/unpaid parental leave options
Tuition Reimbursement: Invest in your future with up to $5,250 annually for pre-approved courses
Help us Build the Best Team: Referral Bonus ($500 per eligible referral)

Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here.

About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].

Apply Now

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